All OnPrintShop Reviews
1-25 of 42 Reviews
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Vic
Verified reviewer
Printing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Simply the best in the Industry!
We needed a responsive make-over. OnprintShop has provided stellar commitment to our redevelopment and deployment. We are looking forward to a long partnership with a team that understands our needs and works diligently with integrity to provide solutions.
PROSEase of use, packed with an abundance of rich features to enhance the ecommerce workflow in our space in the print industry. The options under the hood are well thought out, developed for easy integration and work exactly as expected.
CONSThere's nothing to not like about OnPrintShop. This platform has been developed by a team of industry leaders that have performed a deep dive into the daily operations of a print organization. Everything is covered from order placement, client registration, through shipping and payment gateway integration - absolutely amazing platform.
Neil
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best in its class
The experience from initial consultations to purchase, installation and use, has been exemplarary. The team at OPS listens to our needs, is attentive, prompt and efficient in their responses and solutions. The software has re-developed our business model making us efficient. It would be a great addition to any print firm.
PROSThe implimentation of the software is effortless, the support provided by the team at OPS is second to none. The flexibility of the software to customize to our own requirements has been the most important factor for us. Both front end and admin side for this software is very simple and intuitive to use. Product setup and the variations for options is incredible and the software is regularly updated with new features. This platform is becoming in our opinion the leading platform.
CONSSoftware is a subscription service and access to server space is limited, however, any requirement for this is undertaken by the support team. Not having access to server space is a slight limitation in our opinion - however, we have found that the support team has facilitated each and every request we have asked for.
Reason for choosing OnPrintShop
The solution features and support were the main consideration.
Reasons for switching to OnPrintShop
Running our own store with hosting and software updates, as well as custom development to fit our business model was too time-consuming and problematic - it made sense to find a managed platform that would fit the business needs.
David
Design, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
David Jones Customer Review
Overall, it has been a good experience. We are happy with the product and [sensitive content hidden] (and the support team) have helped us find solutions to almost all of our problems. The support has been very responsive and helpful.
PROSThe customer support has been very good, especially chat. Our assigned rep, [sensitive content hidden] has been very responsive and helpful. We like that there are so many features already built in that specifically with the print industry in mind. We needed an ecommerce platform that could integrate with 4Over. We liked the design tool. We like the templates and the admin.
CONSWe have to do a lot of testign to ensure the site is operating correctly. It can be difficult to test the 4Over integrations and Elavon integrations that we have in place. We have needed to ask support for a lot of help.
Reason for choosing OnPrintShop
Shoppify was not made for the print industry and PrintNow did not have an integration with 4Over.
Reasons for switching to OnPrintShop
It would have taken years to develope all of the features we wanted into Wordpress. We felt constrained by the way our admin was set up and our internal admin did not have very much control over the site. We fully relied on a 3rd party software developer to make any changes we needed. he Woocommerce plugin was not built specifically with print in mind. It took us over two years to build and the end product was too simple and not very user-friendly.
Amanda
Printing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2017
our customers love using it, but we have had a lot of technical issues
a lot less manual design and admin as customers can log on and make the changes themselves, which is particularly helpful when its only a name and phone number on a business card!
PROSits very easy to use, straight forward to show customers and our corporate customers love that we can customise there interface with their logo and colours.
CONSOur corporate customers use this everyday so with the time difference its hard to speak to technical support when we have issues and questions, and even with new updates we have the same issues reoccurring which is frustrating.
Ethan
Printing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A well-rounded Web-2-Print solution
The customer support provided by the OPS team is truly incredible. While most web-to-print solutions are of high quality and user-friendly, OPS stands out with its exceptional customer service team. Our dedicated representative, [sensitive content hidden], consistently goes above and beyond, making us feel like he's an integral part of our own team. Demonstrating genuine care and always prioritizing the best interests of our team, [sensitive content hidden] embodies the level of service that is incredibly important to me. We greatly appreciate his dedication and support.
CONSIf I had to nitpick, I would say the time difference can be an issue when trying to get everyone on the same zoom call.
Reason for choosing OnPrintShop
The reviews for OPS were outstanding, and I personally reached out to many business owners who have used their services. OPS stood out, particularly in terms of their exceptional customer service aspect. It's clear that they prioritize their customers' satisfaction and go above and beyond to ensure a positive experience.
Andrew
Printing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
On print shop review
Best experience. Work with us non stop to get what we want.
PROSHow they work so well. Everything is easy and works perfectly. Software team responds fast.
CONSThat we have to pay for every change/ or custom theme that we needed changed.
Reason for choosing OnPrintShop
Because we found this is the right software for our company and wanted to try it. Seems it’s the best fit and quick responses with great software team!
Reasons for switching to OnPrintShop
We found this is more appropriate for our business.
GENE
Printing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great company, powerful product.
Great product overall. They are incredibly responsive and easy to work with. Customizations are no problem and very cost effective. The software adapts to our business model, not the other way around.
PROSOnPrintShop works well for our needs. We have a diverse and complex product line selling signs of all shapes and sizes. OPS is flexible enough to allow us to price our products out dynamically.
CONSAs with any Web2Print solution, there is huge amount of time invested by my team and I to input all the products. I don't know how else it could be done, but this is by far our largest challenge.
George
Verified reviewer
Printing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
OnPrintShop - Great Service / Flexible Software
OnPrintShop customized the program for me, but I went through several paid upgrades to get the product fully functional.
PROSVery flexible in programming and customization, at little to no cost.
CONSThe out of the box version had a lot of language and functionality of an Indian computer programmer. Took a lot of time to put the program into shape for USA usage.
Andry
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Good system to follow the printing orders
A lot of features! And very good customer support. If there is a problem, you can contact them by mail or chat and they'll help you right away
CONSSome features are still missing. Fortunately, there are each 3 months updates in the system and if it's possible, they'll implement the issue into the new update
Paul
Photography, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2018
Easy, Simple edits
I love the features and since i compose most of my art prior to editing, usually the only thing i need to do is sharpen and crop.
PROSI like the ease of uploading and that the simple edits i need are quick and accurate
CONSOne and only thing i don't care for is that it cannot be guided. I usually don't have the patience to sit and watch a tutorial on special edits.
Kellie
Printing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Wonderful platform and offers pretty much everything!
We had a great experience with Onprint. The service is excellent. They always go above and beyond for their clients. We have been with Onprint for over 6 years and I can think of maybe 1-2 issues we had but they were always handled quickly and professionally.
PROSI liked the calculation feature; it gives us a lot of control over our pricing, especially with the attributes. And the pricing calculator is amazing and has saved us so much time speaking with customers.
CONSWe really needed a something that was compatible with our management system. And more integration with items like wetransfer and fedex.
Reason for choosing OnPrintShop
Onprint had more features to offer and we were very impressed with how fast the ecommerce calculator tabulated a price. Other products would spool for a while before it spit out a price.
Reasons for switching to OnPrintShop
We needed an ecommerce website that had more depth than just static pages.
Bill
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
PrintFast review of OnPrintShop
The product is stable and solid without any issues. It is a pleasure to use with predictable results. The shining star though is their support. The support team is AMAZING! They respond quickly to my questions and are always patient with me and my learning curve. I cannot say enough good things about the support that I have received from OnPrintShop.
PROSFlexibility to configure products, prices and stores for each client. Each product has many layers of options and settings which makes customization easy.
CONSHonestly, I cannot think of any features that we do not like.
Reason for choosing OnPrintShop
Value. Ease of use after a long testing period. Support seemed to be very good; indeed, after two years of using this product, their support is fantastic.
Reasons for switching to OnPrintShop
PrintPoint was not flexible enough for our multiple storefronts.
Gaurav
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Exceptional Customer Service
The team at OnPrintShop have mastered the art of customer service. We have never experienced this level of dedication and responsiveness from any vendor or supplier.
PROSThis is a custom made solution for the print industry. On Print Shop has been able to capture everything that a printer would need to automate their back end order processing system.
CONSAs with any system, there is a lot of upfront work that is required in terms of having the data and figures all organized. There are very few negatives, if any.
Laura
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
We were looking for an out of the box solution to attract new business, OnPrintShop delivered!
The software is pretty flexible. If it doesn't seem to address your need in the most obvious way, there is usually a way to work around it. The customer support is outstanding in every respect. The technical department addresses issues swiftly. Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update.
CONSThe online "manual" is not well documented. However, the customer support team is readily available and goes above and beyond when it comes to responding and teaching the "how-to's"
Rafeek
Printing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
wonder full platform
user friendly... as an administrator, it is very user friendly and easier to alter or place any product insertions..... the pre-loaded templates with relevancy is awesome and we are able to find most of the jobbers used to download our images for designing
CONSstill some graphics would have been included which would have given smoother transition looks .... this optionality absence has led us to implement the software nearly an year as we could not find a proper web designer... rest all the platform is awesome
Gabriela
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
This software is an essential part of my business. Very happy customer¡
Software is very easy to use and customer service is great. They are always 24 / 7 to support any issue.
CONSSometimes the website layout is not easy to personalize according to your needs. Is not easy to change.
MR. SANKET
Printing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Excellent Web2print Solution & application
Work Stability & profit.
PROSUser Friendly dash-board and operation. Support & training team was excellent & coperative. Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update.
CONSManage all the printer needs for web to printing. Workflow management give us the exact status of the job when you have different work department.
Daniel
Printing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
My first POD SAAS trial.
Fair price points and overall packgage. It takes little time to figure iot out but not that difficult.
CONSPaymenet method can be more articulated. Online designer studio templates can be upgraded.
Darren
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Exceptional Platform
Easy to use for both our staff and our customers. Very customisable. Exceptional Support
CONSNone to date. So far any of the challenges I have come up / across have been resolved by the support and account management team.
Katie
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Magical, Fantastic, Responsive & Lovely People
The software is very functional and the team that supports and backs it up is exceptional. Pradeep is an amazing customer service representative that saw to my every need for building for the website.
CONSThere are functions that are not accessible from the back-end. Adding a few more functions for customization would be helpful.
Mike
Printing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Web to print
OnPrintShop team and software are the most powerful system available in the web to print market. I tried couple of different companies in past but none of them met my requirement. I am so happy and grateful to meet and working with you.
CONSI can't setup minimum charge for additional option.
Jaison
Printing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Replaced old retail site with OPS. Great Support, good value, extensive options, cont. improvement.
OPS allows you to compete and keep up with others quickly and efficiently in the online print ordering market. In our specific market it has allowed to stay in the lead.
PROSOnline design tool, base templates, ease of creating design templates, integration of options and excellent customer service and support.
Greg
Printing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Site setup
They are helpful answering questions and guiding the setup process.
PROSAvailable Functions and build out allows for growth
CONSSet up is daunting and can be complicated, especially if you do not do this daily.
Stephanie
Printing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Review
[sensitive content hidden] has been very helpful pointing us to the right info
PROSEPMS integration, Custom B2B storefronts
CONSIntegration with EPMS has been difficult, hard to self test errors
frank
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Really happy with this software .
we was looking for a web to print solution for a long time every time i see a demo something is missing but this this company they just nailed it everything we want and its there . customer service is awsome everyone is very helpful.
CONSHmmm not much i can say anything few things i dont like about the software but nothing major . i was told it will be fixed in the next upgrade so looking forward for it.