All PeachWorks Reviews
1-25 of 33 Reviews
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Crystal
Verified reviewer
Restaurants, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Another great POS and time management program
I like the onboarding, payroll and scheduling options this software provided. We have been searching for just the right program to fit all our needs and this one seems to fit the bill. All of our POS and employee management needs are met with PeachWorks.
CONSI have no cons to report at this time, still learning all the features
Vendor Response
Thank you for your review Crystal. If you have any questions or would like more information on our other product please let me know. Jim
Replied April 2019
Chris
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2017
Its on its way!
Great concept for restaurant operators. The ability to have full control over your metrics in real time, at any location is the absolute future of managing your business. Being able to customize, and create your own dashboard of key performance indicators is available, and critical to gathering the information you need to steer your operations. Add on programs and features that you can customize to suit your needs and budget is fantastic. Being able to right-size the data you need, instead of purchasing large antiquated systems/licenses is a breath of fresh air. The customer support is extremely helpful.
PROSFlexibility, Modular purchasing of programs, support.
CONSStill in development for multiple platforms and communication with Different POS.
Chris
Hospitality, 51-200 employees
Used less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2020
Peachworks Inventory Management
Peachworks, overall, had a helpful support staff. The product simply was not intuitive enough for our needs. We experienced constant glitches with recipe editing and inventory counts. The lack of robust reports really made us need to look elsewhere.
PROSThis was not an easy product to use, overall. If I had to pick what I liked most, it would be the Recipe Sandbox. It was fairly easy to create recipes to analyze costs.
CONSThe overalls COGS report was very difficult for us to interpret. We were constantly troubleshooting and having large variances that didn't make sense. There was not a master account to run locational COGS side by - this was a very hard workaround. There also was not a budgeting component.
Reason for choosing PeachWorks
It seemed that it would be simple enough to navigate during the demos. However, we found out rather quickly it would not be a suitable long term fit for us. MarketMan has been a much better product overall.
Brian
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Satisfied customer
PeachWorks is a great product and easy to use. We have saved 2% on our food costs using their products.
PROSEasy to Use Does not require huge setup costs Employees rave about the results
CONSReady for them to develop more applications.
Dennis
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Catering in our events is now easy thanks to PeachWorks
Our events are now manageable as the catering budget and needs are done swift with the software
PROSIts easy to install and use It can be synced with other POS devices to help in managing the catering needs more efficiently
CONSThere is much negative i can report as of now. So far it has served all our organization purposes and needs in catering efficiently
Mat
Restaurants, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2017
Pure Demoware
Was promised new software for years. When the new software was finally ready to demo, we couldn't have it. We are moving on to Crunchtime...Thank goodness.
PROSThe idea of a mobile design is on target, but needs a ton of functionality to be useful in a real restaurant. Support wants to help, but can't.
CONSNot a lot of reporting functionality, and if we dig in, the data there is, lacks integrity. No direct vendor integration, but I hear they are trying. No GL integration, unless you are on legacy Quickbooks.
Thomas
Used free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2017
Needs more robust feature set to be useful for our restaurant
When I last utilized the system the user interface seemed clean and easy to navigate but was lacking many basic features to make it a useful inventory or recipe system. Looking for something that was more robust that was full featured. Would like to see automatic inventory adjustments, full scale recipe and food costing, multi-location support.
Michelle
Construction, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2018
great system to use
i like that the system is easy to learn and that it is easy to maneuver around in. it has a lot of options
CONSi do not like that it is hard to get ahold of cutomer service and that you have a long wait time on hold
Anonymous
1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
It is an ideal product in the management of restaurants.
Work many applications in the same program.
PROSIt is an ideal product in the management of restaurants from the logistic, administrative and nutritional support point of view. The most attractive integrate so many applications in the same program.
CONSThe diagramming of dietary and nutritional aspects of recipes. It could have better layout with simpler use and pleasing to the eye.
Anonymous
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Excellent strategy
It helps me to have a better control on various assignments in my business, making it grow every day more
CONSthey have to improve the level of error in terms of reports, platform and points of sale
Conrad
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Peachworks made our catering business so much easier to manage. This is truly an all in one software
I love the ability to easily take inventory. Inventory used to be such a difficult process for me and now I barely sweat it. It's also very easy to use.
CONSI love everything about this service and will continue to use it but I do think pricing is a little high.
John
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2020
Snap
The software was good and easy to train the staff on how to check there paystubs and such.
CONSThat you needed to change your password every three months or so
Grant
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Excellent Soluiton
This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.
PROSThe apps are so easy to use, each had a step by step instruction for setup. If I had a question or wasn't for sure if I was doing it correctly support was there to help through the process.
Patti
Restaurants, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2017
Buyer's Remorse !
The demo looked fantastic. Yes was the answer to all my questions. I pulled the trigger, and was made to sign a year long contract the included modules I didn't want. Reluctantly I sighed, handed over my credit card info, and before I was even using the software, I was being invoiced. After 3 months, I have nothing but an inaccurate reporting tool, with none of their modules delivering what was committed to me by their sales woman. And having the system go down for an entire weekend wasn't very fun either. Check and double check references! One of the most important lesson's learned. Our restaurant will survive, but I doubt Peachworks does.
PROSThe colors are pretty.
CONSThe ease of use in the design is great. But this does you no good when there is no data to support your managing efforts. And the reporting that is there, does not match the POS.
Matt
Used free trial
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2017
PeachWorks review
Unfortunately, we are still using WhenToManage. Given that we want to use an inventory system, we have not migrated to PeachWorks. We do have concerns regarding the new system, which primarily are related to the reporting functionality. We spent a lot of time generating custom reports for accurately tracking and evaluating the performance of our stores. Will the new reports be re-created (can they be re-created) for us in the new system? We cannot afford to lose the information and reports we have been using, which are critical to the operations of our business. Also, another issue is that lately we have been experiencing data export issues from WTM. The customer service response has been slow & the delays have impacted our ability to get our financial reports generated in a timely manner. We are told that some of the people who were available for addressing issues in the past have been working on the development of the new PeachWorks system. This has been a very negative experience for us & has caused us to begin searching for other viable options for ourselves & our franchise.
Nancy
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
What a buy!
I've been a customer for the past 6 months and I would recommend this company to everyone. The system was very easy to setup, even inventory. I've been able to cut my food costs by 2% and controlling my labor is so easy, its not taking me 2 to 3 hours a week to build my schedule. Whenever I have questions the support team is quick to answer and is always very helpful. Free meals to any PeachWorks employees.
PROSSimple, I have tried a couple of other products but I could never get past the setup step. I used their inventory database for my items and I was ready to start counting and entering invoices right away. When I'm not in my restaurant I'm able to see how its doing and be alerted of any issues.
CONSI haven't found any yet.
mark
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Very happy
Great customer service, My rep is the best. as we have expanded into new markets Peachworks allows us to focus on the issues that matter and make our business better.
Chris
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2018
horrible.
zero
PROSIn theory, ease of use, syncing with POS.
CONSlack of knowledgeable customer service. using for over 6 months now, first 2 months were setting up, the following 4+ have been nothing but issues.
Celia
Restaurants, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
I finally found it!
What a great and easy to use product. From the moment I was contacted by the sales rep its been a pure pleasure. The apps worked exactly as I was shown on the demo. From the time I first logged into the system until I entering counts and recipes was less than 7 days. I'm using all of their applications and I can't wait until they release new apps as I will buy them all. I have tried several other solutions, and either they didn't work or they were too difficult for me team to use but not with PeachWorks. Great apps, great team to work with.
PROSeasy to setup, easy to use, support has been great and very responsive
CONSI haven't found any yet
David
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
I can finally sleep
I found an inventory system that will do what the sales folks says it will do. I have tried a couple of other solutions and after spending 8 to 10 weeks to get them setup the systems were hard to do and I always had problems. I switched to PeachWorks a few weeks ago, the setup was easy and now I have reports that allow me to control costs. Thank you PeachWorks
PROSSo much easier to use than other inventory software solutions. Their support team was prompt and either answered my questions or told me what I had done wrong.
CONSI haven't found any so far.
Anthony
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Can't image a better product or service exists
We have been delighted every step of the way of our PeachWorks journey. The sales staff, the onboarding process and the support staff have all greatly exceeded my expectations. PeachWorks is a must have system
PROSOur account manager what so helpful. While the setup was fairly straight forward I did have a few questions. Bob was fast to respond and answered my questions. They have a very knowledgeable staff.
Andy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
PeachWorks is a great system, easy to get setup and even easier to use.
We have 3 locations while I tried to keep track of how each location was doing and controlling labor and food costs I was not doing a very good job of this using our current tools. I replace my solution with PeachWorks and WOW what a difference. I' get alerts if I have issues, I'm able to see up to the minute updates and I can access the PeachWorks apps from any device. A big surprise to me was that I didn't have to pay an additional fee for the mobile app, this is not the case with some of their competitors. The system was easy to setup and the support is some of the best that I've ever experienced. Great Product, Great Team!
phillip
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2017
my experience
after actually taking the time to sit down and try to use peachworks it was not nearly as easy as the demo showed... so many times did the page glitch and not show things correctly, the conversions made no sense, it was just a mess and I hated using it. I have a degree in computers and this was a terrible choice. I will be leaving peachworks soon
PROSnothing
CONSeverything
Alonso
Restaurants, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Controling my restaurant have never been easier before
This marvelous software has everything needed to control our restaurant anywhere and anytime its easy to use and to customize for us irrepaceable
CONSSo far we dont have any complain about the tool
Majd
Verified reviewer
Telecommunications, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2021
Useful for restaurant owners
1- The idea of the program 2- Dealing with different types of restaurants
CONS1- Customer service needs improvement 2- There must be a profile