Functionality, and improved workflow, reporting and tracking.

Almost everything! Any data that I need to report out is available and can be customized in a usable format. Pioneer's processes and workflows have decreased our processing times and added the accountability of always knowing where a prescription is at in the workflow. The checking process, the interfaces, and the functionality is top of the line and continually improving. Pioneer offers many features that help us compete with the chains (provider lookup, insurance lookup, driver's license scanning, data submission to immunization registries, sync fill, loyalty plans, etc.). Additionally, they continually add new features or make changes to improve the system. The customer support is amazing! I have not had any issue that couldn't be resolved. Either a solution was already available, or a solution was developed to meet the need. I have never received this kind of responsiveness from any other software vendor. It feels like a partnership.

I would like to see more detailed training on new functionality. I am always made aware of new features, but sometimes struggle to completely understand all of the steps needed to implement the new features--without calling in to the support line.

Anytime you change the initial days are not easy.....as was the case when we changed our pharmacy software from QS1 to Pioneer. It was not easy....but when is change easy???? IT NEVER IS!!! The main thing is 7 months later I am so happy I made the change. There are a lot of reasons why I like Pioneer better now after scratching the surface of it. The reporting features are way easier to use and the I-pad delivery pad for signatures is awesome. At our check station on rx's it lets you know if you have a ndc issue and one click later it reverses the claim puts the rx under the correct ndc that you are now using and prints a new label in a matter of 5 seconds....impressive! The general filling functions are easy to use just hard to change your ways when you are used to looking at a rx a little differently in qs1. Pioneer allows you to create facilities and attach people to them in easy fashion and does a great job of tracking those people in and out with dates and up to actual times of discharge time if you want to go to that point. At the end of the day and you have 5 rx's going to 5 different people at the same facility,..... all you do is print a one page report that charges the rx's to those 5 separate accounts all at the same time and places a delivery signature on those rx's when it is brought back and scanned in. BUT #1 TO ME IS THEIR CUSTOMER SERVICE.......we actually have just one main person we all call here at the pharmacy at Pioneer and she know our store very well and the people working in it and she also know "Holcomb Pharmacy" ....she knows we have 3 Nursing homes, 1 blister pack facility, and the way our pharmacy operates. Therefore when you call your assigned a contact person that person already has a great idea of how they need to help you, and help they do. I can't say enough about their customer service, it is the difference maker when it comes down to it. All systems can do the general functions of filling rx's but its all those little things that each independent pharmacy is that makes running a pharmacy a challenge. Pioneer takes the time to work one on one with you to make your life easier. I am very satisfied and happy with the change. Last week I asked my primary data entry person and my primary pharmacist what they thought after 7 months and both of them replied that they "would not want to go back." GREAT SYSTEM AND GREAT PEOPLE BEHIND IT SUPPORTING YOU.AT PIONEER RX!!!

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Nour advised PioneerRx that the software which was represented to be simpler, was actually much more complex to use. Specifically, Nour advised PioneerRx of the following problems: There are too many statuses; many more than the essential will call, filling que, in-take que, rejection que and on order. 75% of the data entry screen is blank and all of the essential and a significant amount of non-essential information is shown in a small font on the other 25% of the screen. It is unorganized, not in the same format as the prescription is laid out. The data entry itself is more difficult than Supreme Royal Pharmacy Software which allows the user to browse with a tab button through a prescription. Nour was told PioneerRx integrates with PK Software, but it does not. Nour was told QR Code could be printed, but it cannot. Textphone notification must be manually turned on for each individual patient which is a significant amount of extra work collecting carrier date on each patient. Escripts do not auto-populate adding more work for the Pharmacy.

I love how intuitive the software is--I had no trouble becoming familiar with it. The features are what truly sets Pioneer apart from the rest. Patient profiles can contain a tremendous amount of information and notations that makes filling prescriptions both easier and quicker. Documentation is customizable from the broadest scope of a particular third party plan all the way down to individual fills of each prescription. Managing inventory is a breeze thanks to the abundance of reporting available. I can't imagine not using Pioneer.

Honestly, with the weekly updates from Pioneer, there is little room for improvement. They take customer input very seriously and are incredibly prompt in resolving issues or answering questions.

I like how easy it is to use and learn. Can quickly pick up where to find stuff the system does pretty much all I need to perform most tasks I want Pioneer to do. Also Pioneer's eligibility check is so easy and convenient. One of my favorite features. Also love Pioneer's delivery app on the Ipad. Easy to deliver medications and have a list in one place and have an ability to pay while on delivery.

It would be really nice to be able to submit an automatic text if there is a problem with a prescription, such as it needs a prior authorization. Also a text to show prescriptions are ready, along with the price of prescription would be a neat feature, so people aren't surprised when they get here for the total price.

It has streamlined my workflow and simplified my life!

I love the logic in all the processes. Everything makes sense to me. It does synchronization wonderfully and the interface with my compliance packaging (Medicine-On-Time) is seamless. I have much better control of inventory and there is an easy way to order expensive items just before I need them so I don't have all that inventory sitting on the shelf. I love the CoverMyMeds link and I also really like that I can very quickly fax a copy of a rejection directly to the prescriber without having to print it out. Support is quick and painless, reporting is exceptional. I use the link to coupons all the time which makes my customers very happy.

PioneerRx's ease of use is what sets it apart from other pharmacy softwares. A brand new user can be up and running almost immediately. I specifically like that PioneerRx is great for compounding or hybrid pharmacies, I don't need another software to dispense my compounds. Their support & customer service is quick to respond and very knowledgeable. I used PioneerRx as an employee at 2 pharmacies, when it was time to select Rx software for my own pharmacy, PioneerRx was the easy winner.

1. The alert for non-matched/incorrect item in the check screen is inadequate 2. The reports can be difficult to manage, there are lots of reports to choose from, but not always the exact one you want.

I like the convenience of this program. But I don't really have anything to compare it to. I used RX30 during an internship and it's much easier than that! Thank you for all the hard work you do!

I think that it would be nice to ask "are you sure you want to import this person" before it actually imports them. I find myself doing that a lot. Also, I think that it would be convenient to have a messaging system so that i can tell other terminal operators and pharmacist things without actually going to them in person. If I could just send them a message to tell them something it would just pop up on the bottom right of the screen that would be very convenient. Thank You!

Having the reasons to want to pick five stars in each category. It is refreshing to deal with a company that has a great product, terrific Customer Service that you hear from in a matter of minutes, not hours or days. Specialists that are familiar with the answers, and the correct one either responds to you or is gotten on the call. The weekly upgrades are a real benefit as well.

If PioneerRx could figure out how to stop DIR fees, that would be the ultimate. Since that is probably not going to happen, we will continue to enjoy the best choice we made in recent times by switching to PioneerRx.

An advantage over anybody that is not using Pioneer Rx software.

The features, ease of use, and mostly the customer service. I feel that I have the best software available at an affordable price to put my pharmacy in a position to succeed. Also the commitment to keep up with the ever-changing field of pharmacy. The people that I've worked with over the past few year have always amazed me with the knowledge, speed, and kindness they bring everyday.

Wholesale integration is good but could be GREAT if they could bring in a more robust and accurate rebate model to ensure we are getting the best price every time.

Automation of tasks, knowing where a patient's prescription stands in the fill process, integrated POS, and more.

- User interface is nice to look at - General support line has been prompt and helpful so far - Lots of features within the software - Almost everything within the software is automated, which saves time down the line - Lots of preparation beforehand to get you ready for conversion and software use

they actually did not make it a smooth transition when it came to the live date. For example, 1. Insurances didn't convert correctly, but they fixed it by next day 2. Not enough help on site on live week. Only 1 installer was provided and he was occupied with fixing the conversion issues, not much time was left for actual walk-throughs with my staff 3. Sample of our prescription label provided to them at least 2 weeks in advance, label presented on live day looked nothing like it, which was very disappointing 4. General lack of follow up and communication from Pioneer's help team regarding problems. I had to email and ask for a supervisor to get some kind of resolution to our problems. The feeling was like they did a system conversion and neglected the issues of the customer.

This software is much more user friendly than other pharmacy software I've used and I've had experience with 3 other brands. If there is a report you need, Pioneer can generate just about any report you need. There are other functions such as faxing such reports, merging patients, and ease of "batching" refills to be run. Other software I have used made it difficult to edit prescriptions that had been processed. Editing prescriptions is so easy with Pioneer.

It can be a bit difficult to navigate at first, until you get used to it. I had to make a lot of changes to make the software look and function how I wanted it to.

Pioneer Rx helps me take care of my patients the best way possible and in a timely manner

Pioneer offers a ton of features from a simple pharmacy that does simple rx filling to pharmacies that immunize, deliver, MTM and more... Ease of use and speed is great!

Not much really. Overall a great program. It covers all my needs. I only wish we could personalize a few features a little more

The numerous tabs that we can choose from are great. The tabs are organized in a way that makes it easy to find what you need. The patient tabs, items tab (Rx and Otc), immunization tab, etc, have a lot of choices to choose from that makes my job easier. The types of reports that you can choose to run are very helpful and I use the reports daily. Pioneer Rx is very user friendly and is the best pharmacy system I have ever used.

Pioneer Rx provides an abundant amount of information, reports, and ease to find what you need.

I think one thing that could make the system better is if it was easier to customize a report that is not available from the already established reports.

I love how often they update the software and how many different functions it can perform. It would be much harder to maintain our medication sync program without this software. Customer support is always promptly available.

Sometimes there are software glitches after an update, but they are usually fixed quickly. Also, it would be great if making your own reports was more user friendly.

I love the ease with which to do everything. I have a saying about pioneer, "if you can dream it you can do it". Pioneer has made life so easy for us here at the pharmacy. I especially love the sync program, it has been the best thing for our workflow

I have been extremely happy with pioneer, I can't think of anything that I would want to change right now.

The service is great everytime there is an issue a represenitive gets in touch with the pharmacy manager very quikly. Its very simple to use I started using the software and in a few days I had the system pretty much down, and it was a bit different from what I use to work on i like this very much!

when editing scripts it would be better if there were just a save button to prevent from waisting so much paper

I love the training they offer for new Techs and i LOVE the support system they have in place. My account manager knows all my staff and she is there always for me. I remember the first couple of weeks how they assigned a person just for me to help me out. #priceless

I would like to see automated report printed (old will call, cycle counts...) rather than manual printing.

PioneerRx pharmacy software is very user friendly. It has all the tools and functions any good pharmacy software should have. The staff is very professional and helpful. They resolve any issues you might have right away.

Even though it is one of the best pharmacy software what I personally feel is they should bring the cost a little down and make it more affordable. I know a lot of independent pharmacies which uses other programs just because PioneerRx is too expensive for them.

I like that you have to scan the label and medications when filling. Definitely prevents any sort of error

I wish that the patient name would be in alphabetical order in the pending doctor call back/print queue automatically.

Care Goals, point of sale, and Fedex integration are fantastic. We also love the integration with our IVR telephone system and overall professional design of the software.

As an HIV specialty pharmacy, we would love to see Transgender patient profile options to better serve our patient population.

I am very happy I switched to Pioneer Rx. My customers are safer. I am much more informed about the state of a prescription (both financially and where it is in processing). The majority of fill in pharmacists tell me they really enjoy this system and are trying to get their employers to switch as well.

Searching sales, IOU's, onhand/reordering, receipts is very easy. Has several options you can utilize or ignore with a checkbox depending on your store setup. Complete retrievability of who did what on prescriptions, drugs, sales, etc...due to fingerprint or PIN # requirement. Reconciliation very speedy. Pioneer continually updating their system with improvents.

Tab buttons while entering third party payments auto default and add extra steps. Total scripts for the day not displayed on main screen yet.

Ease of use and the many functions that it is capable of doing. Only wish I had more time to investigate what it can actually do. Pioneer is constantly upgrading the software to make it more user friendly and willing to seek advice from users on ways that it can be more efficient and easier to use.

Doesn't have any major flaws that I have noticed. Usually if there is an issue it is eventually corrected by Pioneer.

very extensive feature list! i have had the time to learn all of the useful features. very satisfied

Although i enjoy using this regularly i just dont like the outsource connection compatability. but do not let this steer you away. there is always room for growth

I have used Pioneer for several years now and love this company and its fast service. You can get quick help when needed. They can remote in if any problems you cannot understand or get resolved and have many times done 3 way calls with you and insurance to fix these problem claims problem claims. I have talked with several people about their software and encouraged others to join the Pioneer group. Also have helped tremendous with third party reconciliation that took of too much of my time.