All RentMaster Reviews
1-25 of 25 Reviews
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Rafe
Entertainment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Simple and Effective
Excellent. Customer support is responsive and extremely knowledgeable in the rental industry.
PROSThe simplicity of the software. It looks simple and it is simple to use. No long hours and multi-session training. The functionality is enormous. This software has streamlined our inventory of over 100,000 items and regained it's accuracy in less than 12 months.
CONSSome minor glitches here and there. That being said, we have been working with the RentMaster team to customize the software so that isto be expected.
Reason for choosing RentMaster
Simplicity of use, Customer support and price-point
Reasons for switching to RentMaster
The NX software was too restrictive for our processes. The multi-step process of dispatching and returning is better suited for sales
Suren
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
The best rental management software out there.
RentMaster has allowed our company to grow from a business with revenue under $1,000,000 to over $5,000,000 annually. The program has scaled with us over many years and we are still working to make it better and add more features for our business.
PROSScheduling, availability, easy of integtration with email, CRM, and accounting all made RentMaster the best choice for us.
CONSThe developer is extremely busy making the software better constantly for all his customers, he may need to hire a little more help. :)
Reason for choosing RentMaster
RentMaster provided the best customizations available so we could tune the software to the needs of our business and our customers.
Dean
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Rentmaster
you can not fault the back up service. very efficient and helpful.
PROSMoving to Rentmaster has been the best thing ever. it saves me hours of replying to emails. the orders just drop in 24/7
CONSthe system is in two parts for the online version, one is desk top and the other online. the online version is not really user friendly for day to day use but the desk top is. down side is you need to be in the office to use it.
Reason for choosing RentMaster
its a one off payment, no ongoing fees
Daniel
Higher Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Exceptional Customer Service
We have loved working with the RM team [SENSITIVE CONTENT] is so responsive and always willing to brainstorm solutions. Any problem we have ever brought forward he has given 110% of his efforts to solve.
PROSEasy to use, grows with your operation and you have the best customer service on the planet!
CONSWe have had a few minor glitches such as the package tab disappearing temporarily.
Reason for choosing RentMaster
Cost, customer service, and the fact that Rentmaster was designed for complex rentals and not just a bi product.
Reasons for switching to RentMaster
We outgrew the old system and needed reliability
Sandy
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Sandy
Great! [SENSITIVE CONTENT] always get right back to me.
PROSEasy to use for a rental business. I also like that it link to my website and the customer can book from the website.
CONSI have a hard time sinking product to website
Reason for choosing RentMaster
I loved this program
Reasons for switching to RentMaster
This product does much more and easier to use
Tonya
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Improved business processes and productivity.
Prior to RentMaster our inventory management system and invoicing system were not able to sync with our finance software. In addition to that, we could not process payments directly in our software, making it more difficult to keep track our Accounts Receivable in an accurate way. Rent Master has reduced our time in processing payments exponentially, as we process through the program directly and do not have to add payments in after processing in a separate application. Additionally, we are able to get our rental agreements sent off directly from the program and signed electronically through the partnership program Sertifi. This has helped us have leverage on accounts that attempt to not pay. We've also benefited with the internal communication functionality. When we receive calls for a specific customer/order/quote we take office notes. This helps us track changes that took place, or track information that is needed for the order, in one location for that order where everyone in the business who can access orders can see and be updated in real time. Finally, the customer service is the best in the business. They respond in a timely manner and take care of any questions/issues you have, always with prompt resolution.
PROSThis software if all inclusive. It syncs with Quickbooks, while allowing us to have a separate functionality for inventory and order processing. It assists with scheduling and has improved our work flow with everything we need in on place and we have been able to sync it with our website and added website functionality that allows us to process quotes and orders even faster.
CONSIt would have been nice to have a training manual or video tutorials to introduce new employees to the program and get them started. However, after training multiple people on the program, the ease and intuitively of the program has made even those with moderate computer skills able to use this program effectively.
Reason for choosing RentMaster
Rent Master took the most time listening to what we needed, and confirming how the system worked. Answering endless calls and emails with countless questions, as making this change was a significant change to business practice and one that the owners were apprehensive to take. Even with the issue we had with the old program, they were known issues. There was concern we would be trading known issues for unknown issues. Rent Master provided a sample program for us to test. They did not price gouge and they backed their product up with good service, even prior to purchasing. From the first contact to the purchase moment, we felt heard, understood, and that what we were looking for in a software program was really did exist. After two + years, we could not be happier with the product or our decision. The program works wonderfully and if needed, service is prompt and reliable.
Reasons for switching to RentMaster
The software we were using had many issues. It was not processing inventory accurately and we had to constantly double check all the orders. I didn't have a communication option for notes or a way to track changes. We couldn't process payments through the program. Often the invoices for orders didn't print correctly, routinely it would print zero balance due or not calculate the balance due correctly. It was a nightmare. We spent more time fixing issues than actually creating and processing the order. On top of that when we called about customer service, they wanted to charge us a significant annual fee to get service, they wouldn't assist with any issues unless we subscribed for that service.
Stacia
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Updated Review after 4 Years of Use
RentMaster provides excellent customer service. Its definitely worth the price, and the Sertifi feature has helped immensely with timeliness of signed contracts. The inventory system is easy to use once you get the hang of it. You can also incorporate quite a bit of customization.
PROSRentMaster's customer service is beyond the norm. Even after 4 years of using this software (and not paying anymore than we did at our initial investment), Garik makes a point to answer any question or discuss any observation quickly and without complaint. It's so refreshing to always know we are dealing with someone who strives to take care of us. We did have some growing pains when we transitioned from using excel spreadsheets to using RentMaster, but we have a good system down now which we use every day. Duplicating previous orders is simple as is adding new customers. It's easy to change rental prices and customize different aspects of the software. RentMaster has become an important and integral part of our business.
CONSWhen we started with RentMaster, we had a lot of challenges to overcome. RentMaster went above and beyond to help us tailor their software to work for our business. So I suppose our only "con" would be that it's not like we hit the ground running when we switched to RentMaster. As long as you are aware that it will take time and patience to learn how to get the most out of making RentMaster work for your business, RentMaster can and will work well for you eventually. It just takes a lot of work in the beginning.
Peter
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best I've Tried
In 2015 our company AALT had expanded beyond the capability of our hire software system at the time, we tried several types of hire software and most were expensive and really inadequate and support mostly non-existent, then we came across RentMaster which was stable and managed everything we needed. Being in Australia I was reluctant to try it however the RentMaster staff really have it together, we needed a few changes to forms and formats they were happy to help and our system has run flawlessly since its installation in 2016. These guys are worth every cent you pay and I would recommend them to anyone running any kind of hire or service business.
PROSThe most important part of RentMaster for me was its ease of use my staff, they were able to grasp it after just a couple of days. RentMaster have nailed ease of use in this respect.
CONSRentMaster could of come with a quick reference guide to get you started as the administrator of the system several things were trial and error for me however overall not to much of a issue.
Reason for choosing RentMaster
In the trial I did I fount the staff helpful and the product easy to understand. While at the time it was expensive for us it had no ongoing costs which was important for a small company like ours particularly at that time.
Reasons for switching to RentMaster
We switched from Rental Assistant to RentMaster because we out grew it and support was non-existent to help us expand.
Matthew
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Must have for any size party rental business!!!
RentMaster is the backbone of our business. We use it to track inventory availability, our online reservation system runs on the RentMaster platform, and we schedule our operational staff to jobs on it. We use the countless reports that RentMaster can generate to help us project staffing needs, make informed decisions on equipment purchases, and develop marketing strategies. I can't say enough about what rep and RentMaster have meant to our business.
PROSWe have been using RentMaster for about 15 years now, and we could not have asked for a better company to work with as we have grown. The software is an indispensable part of our business. Our needs are an ever-evolving thing, and rep listens to our thoughts, provides honest and implementable feedback, and helps us learn us get the most out of the software. I can honestly say that our business would not be able to operate anywhere near as efficiently as it does today without RentMaster!
CONSI have no negative feedback to provide. Whenever there is "something more" we are trying to get out of the software, rep has always been there to help us either learn how to better use the software or has taken our feedback into consideration for future updates he releases for the software.
Michael
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
How I grew my business.
I have been using Rentmasters from the forth year of business up until now 07/25/24. So I have not outgrown the product from a staff of two to over 16. When I ever have a problem and email them I have a reply within hours. Great support.
PROSThis product is very intuitive. Has so many features that I haven't even tap them all. Built in flexibility when extracting the information you require. This program is simple to implement and teach our sales staff.
CONSI would like more information about updates to provided clarity how to use the changes.
Reason for choosing RentMaster
Simplicity, Robust, comprehensive.
Melissa
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Can't imagine a better Rental Software Solution would be possible
10 out of 10.
PROSThis software was easy to implement, easy to learn and I can't say enough about their customer service. I've recommended it to a friend who recently started their own table solutions rental company.
CONSI have zero negative to say about this software. I would give it a 10 out of 10 in every instance. If there was something we needed out of the software that we weren't able to get, I would reach out to their customer service and within a very short time I had my solution.
Reason for choosing RentMaster
The software had all of the elements we were looking for and after talking to them I knew they were absolutely our best choice. I'm very happy that we chose RentMaster.
Reasons for switching to RentMaster
Our software was out dated and didn't do everything that we needed it to do.
Jyll
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Still a great product and great customer service after 19 years!
From day 1, in 2004, I have had assistance and support. It is a program that does not require an IT professional to use it! It was meant for everyone. The more savvy you are, the more special features there are for you to take advantage of.
PROSI really like that the developer has stayed involved in the management and updates over the years. It's also the only software I am aware of that doesn't charge fees for updates and support.
CONSThere are some features that I don't understand. However, I don't necessarily need those features.
andrew
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Rent Master is a Must for every Business
i give it a 10/10 as the program its self , and the support ( [sensitive content hidden] ) a 20/10 outstanding support only needed when we as a business have issues with our own PC and not the program that [sensitive content hidden] is always there for us.
PROSNot only is the program the best there is going around but the support is amazing that you will never find that anywhere but Rent Master
CONSMaybe with automatic updates rather than manually doing it , but the system is fine as it is .
Reason for choosing RentMaster
n/a
Brian
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
RentMaster is great for any rental business
Our business has been using RentMaster for over 10 years and it has been great. Several times we have thought we wanted to switch to another vendor, but we always come back to Rentmaster. Even with some of the fancy features the other software has, RentMaster is still a more powerful system and easier to use.
PROSExcellent support from the developer. Software is much easier to use then any other I have used, and I have tested all the other rental software out there.
CONSIt does need some more automation, and customization improvements
Reason for choosing RentMaster
More powerful system and easier to use and train.
Sharon
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Working with rent master for 14 years now
Rent master is very user friendly. It's all the functions we need to operate our business efficiently day to day. Customer support has always been great.
CONSOverall works well for us. Would be great if there was a feature where breakages charged to customer could automatically come out of inventory by adding to their rental instead of adjusting manually each time.
Reason for choosing RentMaster
In Ireland, there was Limited software options available at the time to manage rental businesses.
James
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A Big Recommendation
I have been using for the last 2 years. Started with other a few free trials, but we eventually went ahead and purchased it.
PROSIt’s easy and navigational to use. So far not any problems.
CONSUsing RentMaster ER, I feel as though there should be more features under the customer information tab. Payment terms, a do not rent tab etc.
Reason for choosing RentMaster
Fair pricing.
Josh
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Amazing Company to Work With
Before we started using RentMaster we were using pen and paper. The fact that the program is very reasonably priced, knowing where our property is, plus the fact that the company is great to work with makes this a great investment.
PROSEasily know where your property is at any given time.
CONSThere has been issues with items showing on rent that are not on rent (has happened 3 times in over 2 years). Normally within 15 mins it is resolved by reaching out by phone or email.
Reason for choosing RentMaster
Pricing and ease of use.
Reasons for switching to RentMaster
Better record keeping.
Francis J
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Party Rental Equipment
We have been very pleased with the overall quality of the program and the fact that it was an outright purchase, NO recurring monthly charges like several other software programs have.
PROSRentMaster is very easy to use and keeps tract of what is out in the field rented and duration of rental, and what I have left in the store/warehouse to rent.
CONSRentMaster is somewhat confusing to me when it was time to update (add/subtract) an inventory item.
Luis
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Rentmaster is our go-to
Outstanding product with outstanding customer service
PROSThis product is easy to use and it gets heavy use in our office. It's easy for new employees to start using it right away. The customer service is fantastic - quick and efficient.
CONSIn the quote mode, it's not possible to see which customer also has a quote for the same equipment - although that feature is possible in the order mode
Hil
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
LOVE my RENTMASTER
How easy it is to learn to use and the customer service is great.
CONSWish it was able to a reoccur billing, that you could select that option.
Jan
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Reliable
Managing outgoing and incoming equipment, lost items and tracking equipment.
PROSInventory management and check in/out process is very smooth.
CONSThe lack of accounting features and adequate financial reporting. Sub-rental management needs work.
Reason for choosing RentMaster
Less expensive
Reasons for switching to RentMaster
Rentmaster was a more complete system
Hilary
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
RENTMASTER the best Rental Software
I love RentMaster it is easy to use and do everything I need.
PROSVery easy to use, does just what is needed and the customization is great.
CONSWish they was the ability to auto bill for those rentals for are out for extended rentals.
Reason for choosing RentMaster
Easy to figure out and easy to use.
Reasons for switching to RentMaster
Too complicated
Dennis
Entertainment, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Rent Master
Excellent highly recommend
PROSWe have used Rent Master for many years and the support is always there and available. The software is easy to teach to other users and produces a high-quality event agreement. Changes can be incorporated without any problems
CONSOur industry has changed over the 26 years we have been in business. It is difficult and a challenge to keep up with everything that users want and expect in a software product and yet keep it affordable. Garik has done an excellent job of making the product fit our specific needs.
Maria
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Rentmaster makes day to day functioning easy!
Easy to implement, customize and track inventory and customer data.
CONSThe only feature needed would be compatibility with Mac OS .
Felix
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best Software For Party Rentals
Everything we needed for inventory, customers date, payments, invoices, etc.
PROSThe whole program is doing what we needed for our business
CONSThere is nothing bad about this software.
Reasons for switching to RentMaster
RentMaster takes care of my daily inventory.