All ShopTill-e Reviews
1-17 of 17 Reviews
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Alicia
Verified reviewer
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
User Review
As a book shop we have thousands of products. The ease of combining the in store retail POS with the online POS is so important. With other systems I essentially had to double job all the time to make sure the products were correct on the website but with this it is very easy.
PROSThe system works and is easy to get the hang of. If there is a problem or issue the team are super responsive and welcome suggestions.
CONSThere is always room for improvement with any system but the staff are very receptive to suggestions.
Reason for choosing ShopTill-e
I found the staff very helpful at Shoptill-e. For me the ability to speak to an actual person is hugely important. Also the POS/website integration is great
Reasons for switching to ShopTill-e
They increased the price by a ridiculous amount. Also their customer support was appalling and not very supportive or helpful.
Keith
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Best Value Multi-platform integration we could find
Easy to use, good value and our online sales have steadily increased since implementing Shoptill-e
PROSHaving full integration between our instore stock management and online sales has made setting our webstore up fairly quick and the upkeep requires very little work on our end. The major pro for us is the great support we've had from [SENSITIVE CONTENT] who has been able to guide us through setup of both the online store and our ePOS systems in store. Whenever there has been an issue or problem that we've come across [SENSITIVE CONTENT] has been very quick to help us solve the problem and/or come up with good work-arounds to fit our needs.
CONSWe have found that the supplier/Purchase Order side of the back office could do with also showing the current stock of a product as this would make making restock purchases a lot quicker.
Reason for choosing ShopTill-e
Shoptill-e provided everything we needed in 1 package that was good value for money.
Reasons for switching to ShopTill-e
We were looking for a ePOS and eCommerce service that would allow us to have live stock updates between our instore stock and online sales. The options from our previous provider to be able to achieve this were very expensive.
Umesh
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Excellent EPOS System
Excellent service and support from trial, to implementation to ongoing help, support and development
PROSAbility to use in retail as well as online channels, as well as integration with ChannelUnity
CONSNothing until now, most additional requests have been made live
Reason for choosing ShopTill-e
Integration across different platforms
Dan
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Absolutely Faultless
From day one, i have always found them to be amazingly helpful, nothing is ever too much trouble and they're always on hand to chat you through things if you need help. I can't recommend them enough, they're honestly one of the best companies we have ever dealt with.
PROSThe front end till system is easy to use for our store staff and the back end epos system is the easiest and best system i have worked with in 25 years of retail, because this seamlessly links with our websites, it has made our life so much easier than our previous system.
CONSThis system fits our business perfectly so there is literally nothing i would change, the ongoing improvements seem to be one step ahead of us and keep offering more for our money.
Reason for choosing ShopTill-e
Everything i asked of ShopTill-e was either available of easily built into the system, they're so easy to deal with which makes the normal nightmare of choosing an Epos system a simple conversation
Reasons for switching to ShopTill-e
Cybertill didn't offer us the freedom to have one epos system with three websites bolted to it, ShopTill-e instantly said that could create this for us, they did this with ease.
Callum
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
So glad we made the switch!
The ShopTill-e team could not be more helpful from the demo on day one.
PROSWe switched from our current seperated POS and website supplier to Shoptill-e due to issues of integration between the two different suppliers. With shoptill-e the one system does both saves lots of hours and lots of headaches! Small features which include gift vouchers automatically being used in store and on line, as well as one place for all inventory and reporting is a game changer. No more paying multiple subscriptions to multiple software supliers, by making the switch we save hundreds a month.
CONSHaven't found any yet. Any request we have suggested for anything have simply been implented for us.
Reason for choosing ShopTill-e
Ease of use and features integrating all systems into one.
Reasons for switching to ShopTill-e
To stop subscriptions to over 5 different softwares, to just one which does it all.
Daniel
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great POS & Website
Fantastic, the switch has been great and I look forward to working with ShopTill-e as our business grows and moves forward.
PROSThe POS is simple and easy to use, the website side has all the basics and easy to get going. The real draw here is the seamless stock sync between in-store and online, especially if like we do your online and in-store share the same inventory. The price for this all in one system is unbelievably great value. The support from [SENSITIVE CONTENT] and team has been great.
CONSThe lack of some features on the website side and having to contact support to make little changes is a slight drawback, and the websites don't look quiet as polished as you may get from other site builders.
Reasons for switching to ShopTill-e
To bring our in-store POS and website to one system.
Stephen
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Increased sales through SEO, from simple but powerful solution
ShopTill-E just sits perfectly inside our business, by providing centralised product management, pricing and stock for online and office based telephone orders. Its simplicity allowed us to grant access to all staff, removing barriers, which streamlined our processing of orders. The real value (in part unexpected) was the boost to online sales and our brand by reaching page 1 of many search engines. We didn't plan for this, or even take any specific steps to achieve, ShopTill-E just did a brilliant job of boosting our ranking from the outset.
PROSBeyond the powerful features of ShopTill-E which is very simple to understand and navigate, the SEO meant our website hit page 1 of Google and other search engines very quickly. This resulted in increased revenue and stronger brand awareness without any additional effort.
CONSWe have complex pricing rules for certain partners with volume discounts which ShopTill-e was 95% of the way there. But we are yet to find a solution that goes the full 100%, so not really a failing.
Reason for choosing ShopTill-e
Features, pricing and simplicity.
Hanif
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
ShopTill-e Should Be Called "All In One"
What can I say? I wish I had come across this package from ShopTill-e when I 1st looked into integrating my bricks & mortar store into the digital age. It would of saved me a lot of time, financial waste and most of all the stress that comes with setting up this type of system. [SENSITIVE CONTENT] & the team at ShopTill-e are available at the end of the phone which is so refreshing. Nothing is to much for the team and as of yet I have not been told its not possible.
PROSWhere do I start, it does everything written on the label. Inventory, Epos, Website and options to plug into 3rd party platforms & probably a lot more I have not discovered yet. Detailed Demonstration and the easiest listing tools I have come across made the initial start up process simple. The system has been running for a number of months now and no issues due to the software. Any issues were caused by staff and with the help of support were sorted quickly.
CONSHonestly, could not fault it. A couple of things that were specific to our business needs, but even those had a work around. Those work arounds are now being looked at in detail to possibly become integrated into the software. What more could you ask for?
Reason for choosing ShopTill-e
Pricing and the fact it works.
Reasons for switching to ShopTill-e
Simply, Cloud Commerce Pro did not deliver what was promised.
George
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
My first venture into ePOS
I followed a recommendation to ShopTill-e and haven't looked back. The initial hand holding was good and the system is intuitive once you get started. When I got stuck, and I did, the helpline got me back on track easily and quickly. I soon figured out how I wanted to set up the system.Both ePOS and online shops operate from the same data base helping to eliminate double selling.
CONSAs my stock items changed, there was a tendency for old products to build up in the database. the "Stock Management" section could do with a delete product button. Sometimes the helpline is needed to deal with this.
Reason for choosing ShopTill-e
Once I started with this I could see that it was going to do what I wanted.
Carolyn
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
The best All-in-One Software we have ever used
After having several issues with our old epos system, signing up to Shoptill-e was a game changer for us. This system can do so much for your business and makes a huge impact on moving your business forward. The team at Shoptill-e are so helpful, nothing is a problem and they deal with queries and questions quickly.
PROSWe like everything about this software! It is easy to use, has alot of functionality and a very helpful and friendly support team.
CONSWhen we first started using this system there were a few little thing which this system didn't do but after talking to the team they soon personalised and added the features for us.
Reasons for switching to ShopTill-e
Although Epos Now has a lot of functionality, it became expensive as each time you wanted to add a function, ie sell to ebay, there were additional charges to link everything togther and also a nightmare to set up. Not very user friendly.
David
Sporting Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Epos/Website Software
We now have a presence on Web which we would otherwise not have if it had not been so inexpensive
PROSThe software is very easy to use and EPOS and website function well, It is easy to add product and [SENSITIVE CONTENT] is always on hand if there is a problem. It is very economical to operate and the added bonus is when you add to EPOS system it is also the website. We looked at other alternatives which were many thousands but not really much different.
CONSWe dont really dislike anything! It does everything that we require.
Reason for choosing ShopTill-e
Cost
Reasons for switching to ShopTill-e
Too expensive
Mike
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Retail Solution!
Very good [SENSITIVE CONTENT] has been excellent!
PROSWe were looking for a simple till system to use for our small bike shop This is great as its very simple to upload products, amend them, copy them and sell them.
CONSI would like to see a misc product we could change the title of the product - this is handy to have a generic code and change the name When you put 2 items in the basket of the same name/SKU it add's it together - I often want to sell 1 item at full price and 1 at half price, this puts them together so it cannot be done
Reason for choosing ShopTill-e
Simple to use Friendly Staff Great price
Peter
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Peter’s Art Gallery
ShopTill-e has made operating my new web site a dream thank you my introduction to this remarkable piece of software.
PROSWhen I was first introduced to ShopTill-e I was amazed what I was being offered for the price, having used much larger organisations in the past with a large price tag to match it was a breath of fresh air finding this new package.
CONSI’m more than happy with the features built into the software, the complete package meets my criteria perfectly.
Reason for choosing ShopTill-e
The ease of use, the price plan offered and the back-up support team beat other competitors into a cropped hat
Reasons for switching to ShopTill-e
I had a fortnights free use of ShopTill-e software and fell in love with the ease and efficiency of the package
Paul
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Pier Auge UK Skin Care online shop
Very good and the people behind the system always very helpful. Great customer service.
PROSJust how easy it is to operate especially remotely.
CONSNothing that I can directly point you to
Reason for choosing ShopTill-e
Great relationship with supplier
Karen
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent Product & Service
Excellent Customer Service, making it very easy to set up & use daily
PROSVery easy to upload products and be able to view the listings via categories
CONSNothing we didnt like and any more complicated processes we were helped and talked through by our rep, Chris.
Samantha
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Excellent
Integrating stock in store & on the website
CONSNone so far that I've discovered.
Kelvin
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Swap over to shop till-e
we are able to move forward with a fresh look at the e-commerce site also we can swap and change at the click of a button
PROSthe ease with which we can add and delete products, also to change the website around etc
CONSnone at the moment its a breath of fresh air
Reason for choosing ShopTill-e
n/a
Reasons for switching to ShopTill-e
the old system was long-winded and we would get charged to make small changes which in all fairness we can now do free within the shop until the till-e package