All TapGoods PRO Reviews
1-13 of 13 Reviews
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Courtney
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
We love Tapgoods!
Tapgoods has allowed our company to perform all jobs through one system. It is great for all aspects of the rental business! It has kept us extra organized through its inventory and maintenance aspects! It has also made it very easy for us to "check-in" and "check-out" our items, preventing miscommunications between employees.
PROSI love that Tapgoods has every feature you can imagine to help run a company! The "routing" feature is genius and has helped my team plan out our install & strike schedule in an efficient and faster way! Tapgoods has made it so easy to communicate with clients, quickly put invoices together, and keep things extra organized on the warehouse side of the business!
CONSThe site shuts down a few times a month (probably because of maintenance and updates) during work hours, preventing us from getting any work done.
Vendor Response
Thanks for the input, Courtney! As I'm sure you've seen, since you provided this input in 2018, a lot has changed. We now run on redundant 2-coast operations on Amazon Web Services (AWS), which allows us to provide zero-downtime deployments. And, we've continued to build features that help Perch operate smoothly and grow!
Replied May 2020
Samantha
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
I've come along way.
I like it it took years to leave Quick Books but this was a better system and it's more personal not a line item stale system. My system reflects my website what you see is what you get. Not just a stock photo of something brand new never used before rental piece of equipment.
PROSThey have reps that call you and when you get a good one keep them. Good help is hard to find.
CONSThe system is always changing and sometimes you find an error or a thing you really like but it didn't evolve with the growing system it's like a child always growing trying to be better.
Reason for choosing TapGoods PRO
I use wave for my smaller business but it couldn't handle inventory.
Reasons for switching to TapGoods PRO
I grew too much and it was too hard to keep in my head.
Vendor Response
Hi Samantha. I'm so glad you've had a great experience with TapGoods. We do pride ourselves on our exceptional customer service ;-). It will be easier for you to accelerate growth now that you have a system built for rentals and not e-commerce. We look forward to growing with you!
Replied March 2024
Caye
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Worst Out There
You are better of using an excel spreadsheet.
PROSThere are no good words to say about Tapgoods
CONSTapgoods never hold themselves accountable for their poorly launched products aside from sending out an apology email. There products cost you money and all you get is an email.
Vendor Response
Dear Caye, I was saddened to read your review. Our goal is to make renting easier for all of our clients, and it sounds like we have failed with you. I would love the opportunity to learn more about your experience and have a chance to rectify this situation.
Replied April 2024
Paul
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
New user, but so far, impressed!
So far so good. Implementation has been a great process and the TAPGood's team responsive to our needs.
PROSThe system is extremely intuitive. We are currently in the implementation phase of the software and training everyone on how to use it. So far, everyone raves about how easy the system is to use. Everyone knows that training on these things takes time and isn't the easiest thing to do. This system is so well designed that it has made this process, so far, seamless.
CONSWe use a multilocation feature since we have multiple warehouses. Since we have numerous warehouses, we tend to move equipment between warehouses. This system was supposed to manage this process by covering every step of the process, but it did not. However, we made them aware of its shortcomings, and they have already made upgrades to the software to accommodate. So what started as a con turned into another reason we made the right decision.
Reason for choosing TapGoods PRO
There unwillingness to integrate with other APIs.
Reasons for switching to TapGoods PRO
Our old system wasn't made for the rental industry. TAPGoods was created with the industry's needs in mind.
Vendor Response
Your team at Tailgate Guys is AWESOME! We've now added more multilocation functionality to support you and other large rental businesses. Appreciate the support and input, Paul!
Replied May 2020
Darren
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Nothing else like it in the rental business software market
There's not another platform you can't do what TapGoods offers in excel or just creating you know template invoices and trying to keep track of inventory as it's coming in and you're trying to build your inventory and build you know the business, there wasn't really anything that provided what I needed and so that's why I looked to TapGoods.
CONSThe onboarding process can be quite detailed but it's understandable given all of the elements that TapGoods is able to assist on. It's not as much of a burden if the implementation is spread out over a few months.
Reason for choosing TapGoods PRO
It was more in-depth and offered a variety of analytics that the other programs weren't able to offer. I'm able to grow with the software as my business grows over the years as well.
Vendor Response
We're so proud to be part of helping you grow the business! Thanks!!
Replied October 2020
Spencer
Recreational Facilities and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
TAPGOODS rocks
I love using TAPGOODS! It’s hard to remember life without it in all honesty. Everything’s super easy to use and I get customers on the phone booked, with a deposit paid in less than 3 minutes. Can’t beat that
CONSIf I could add any feature it would be automatic review capturing for google and Facebook. Other softwares can do this and filter out the bad ones. I pay for another review generating software so it would be nice to have that in this one
Reason for choosing TapGoods PRO
They did a free call with me and helped me set it up! Plus I got a two week free trial and I loved the customer service and could tell they were going to grow to be huge
Vendor Response
3 minutes to $$$ - love that!! Thanks for being part of the TapGoods family, Spencer!
Replied June 2020
Sonia
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The best rental app in the marketplace!
Thanks to TapGoods, our business transactions and customer interactions became smoother and effective. It helps us keep organized and communicated at all stages of the rental process preventing rental problems or delivery issues. Also, the app's look and functionality make our company appear more professional and approachable. Our customers love using the app and are more responsive than ever.
PROSTapGoods interface is user-friendly and intuitive, making it easy for our customers to sign documents and approve quotes in no time. Now we are closing more sales and have fewer issues during the rental process. Also, we like the fact that Tapgoods offers all in one business solution for rental companies; It's always listening to us and is open to suggestings to keep improving the app. Its support team provides immediate responses and solutions. It's awesome!
CONSSince TapGoods keeps improving its app constantly, sometimes a few app errors will pop up, but nothing out of the ordinary. Its support team will resolve any issues quickly.
Vendor Response
Easier for customers and more $$$ for you... this is EXACTLY why TapGoods is here. And, I know you've seen huge progress on improving the system over the past year. Thanks for being part of the TapGoods family, Sonia!
Replied May 2020
Debbie
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Great Tool to Automate our Business
Overall a very positive experience and one that has helped streamline our business.
PROSTapGoods Pro has been a great tool for us and a definite upgrade from our previous software. The ease of use, the email template options and the ability to send our clients a link to sign and pay their order has limited the amount of time we spend going back and forth with clients and has automated and streamlined our process. The support team has been great and answering our questions and they continue to push new features and upgrades to the software. While we aren't currently using it we are excited about the possibility of upgrading to the TapGoods Storefront in the future to connect our website and our software - fully integrating everything.
CONSThere are a few features we'd love to see added to the software but have already told the support team about it and we are confident they are items that will make it into the development schedule as they have been very good to address any requests we have had.
Vendor Response
So glad that TapGoods is helping you and Riverhood Rentals!! We've continued to add to the email template functionality and will keep adding features to help you grow your business.
Replied May 2020
Peter
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Finally rental software made for
It's been great. I think the worst part of the transition has been the pandemic and coordinating two teams. But even with all of these hurdles, TG has remained easy to work with and there for whatever we need. Changing your rental software is insane, I get it. We used POR for over ten years. TapGoods makes the switch quick and easy. And that's not even talking features once you get inside "the club".
PROSThe software is built for the modern user. With everyone using devices these days, it just simply makes sense that your professional software would match the same aesthetic and digital ergonomics. From front facing features that make your employees lives easier to great global settings and multiple data export options, every single member of your organization will FEEL the difference from other programs.
CONSAlways very small things, but with minimal and efficient communication, TapGoods runs frequent sprints to alleviate your pain points inside of the software.
Reasons for switching to TapGoods PRO
Old old old software. It got to the point where the current features of the software did not match the innovation and creativeness of our sales and marketing. Or even if a certain feature was offered, it was a "premium" add on that costs us more money every month. Switching was inevitable and I think every POR user knows that.
Vendor Response
We're SO HAPPY to hear that you and your team are loving TapGoods! Agreed - the industry needed modern and powerful software. Cheers to you for finding and implementing it for your team!
Replied December 2020
Ashley
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
A+ Customer Service
Extremely user friendly and their support staff goes above and beyond! This system is very easy to navigate and will make training new team members much easier in the future. I love that we are able to track our inventory with ease, report damages, and keep our team in the know about the status of each piece of equipment we have. Their customer service team is first class and has been phenomenal to work with through out this process!
CONSSo far we have thoroughly enjoyed our new software!
Vendor Response
Thanks for your kind words, Ashley! We're enjoying working with you and your colleagues!
Replied May 2020
Jay
Broadcast Media, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
Do Not Use This Software
Awful. No better words to describe it.
PROSWe have daily issues with this software not working correctly. Their servers are so bad that most of the time you can't even download pdf files without them hanging up. A person responds when you have an issue but they would rather tell you how they can't replicate the problem than do anything to fix it. They ask for recs on what they can do to make it better and then do nothing to improve the functionality. Using TG has cost my company time and money because of it not working. I wouldn't recommend this to anyone.
CONSI don't like that it doesn't work properly on a daily basis and I have to keep asking for help, and then getting none
Vendor Response
Hi Jay, I'm sorry to hear about your experience with us. It sounds like you have had a frustrating time, and we want to do everything we can to make it right for you. We would be happy to review the specific incident(s) in more detail with you so that we can better understand what happened and how we might improve going forward. One of our Relationship Managers will be reaching out to schedule a meeting soon. We're committed to providing a superior platform and appreciate your feedback! Best Wishes, TapGoods
Replied June 2022
Fairrus
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Stop your search!
Anytime I have an issue or suggestion they reply super fast. They take all of my suggestions into consideration and I have seen almost all of my requests implemented. They really care about creating the best working product for their client.
PROSThe software hands-down is the best I’ve seen in the event industry and I’ve done a lot of demos. Most importantly, I absolutely love their customer service team.
CONSThe only thing I can think of at the moment is a comprehensive overbook report.
Reasons for switching to TapGoods PRO
I need it and invoicing and inventory system in one.
Vendor Response
We love you, too, Fairrus! We have a comprehensive overbook report - your client success manager will show you today. Thanks for always helping us improve! So glad TapGoods is helping you grow What's the Occasion!
Replied June 2020
Tara
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Long Time User
Excellent
PROSThe dashboard and operations features make it easy to be able to integrate all of our rental event and staffing needs.
CONSThat you need to pay to add additional administrators