TouchBistro Restaurant POS Software


 

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

 

TouchBistro Restaurant POS - Complete transaction
 
  • TouchBistro Restaurant POS - Complete transaction
    Complete transaction
  • TouchBistro Restaurant POS - Payment options
    Payment options
  • TouchBistro Restaurant POS - Back office
    Back office
  • TouchBistro Restaurant POS - Floor layout
    Floor layout
  • TouchBistro Restaurant POS - Split bill
    Split bill
  • TouchBistro Restaurant POS - Loyalty feature
    Loyalty feature
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

226 Reviews of TouchBistro Restaurant POS

 

Start your review of TouchBistro Restaurant POS

Click to start
https://www.softwareadvice.com/retail/touchbistro-review/
Software Advice Reviews (112)
More Reviews (114)

Showing 1-20 of 112

Mike from Station Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazingly accurate and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very Happy !

Pros

Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor

Cons

wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper

Review Source
 
 

Claude from BLANC restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

No brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just try it
Change is great !!!

Pros

Finally the perfect POS software without the feeling of been held hostage by the pureveyor.
So easy to use and very logical.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Claude,

So happy to hear you find TouchBistro the perfect POS!!

Thanks for taking the time out to leave a review!
Mell

 
 

John from Parsons Street
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to use with excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You

Pros

I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Cons

Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi John,

So happy to hear that you've found TouchBistro to be the best POS system!

Ease of use is super important to us so we love hearing training is easy and staff enjoys using the product!

Thanks again!
Mell

 
 

Rondee from Little Si
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests.

Cons

Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Rondee,

Thanks for taking the time out to leave a review!

I would suggest calling into CS for employee options. There is a way to turn off certain options.

Thanks again!
Mell

 
 

Jennifer from Small Print Board Game Cafe
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy and Stress Free Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would recommend it to anyone starting a small business.

Pros

Easy to use, very user friendly. The support line are with you every step of the way and wont leave you until you are confident with your knowledge.

Review Source
 
 

Jeania from Spanky’s Bar and Grill
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for any business

Pros

Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Jeania,

So happy to hear that the system is great for your business!

Thanks for taking the time out to leave a review!
Mell

 
 

Evelyne from Simmer Down Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth every penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

Cons

The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Evelyne,

So happy to hear you love the product!

In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff.

If you're still finding it frustrating please feel free to give our CS team a call.

Thanks again!
Mell

 
 

Luna from University
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Its great! Really user friendly especially for training new staff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and train new staff on. Easy to contact tech support for any problems I have had. I like that you can easily make modifications to your menu, etc options

Review Source
 
 

Louise from Jef's Café
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simplicity counts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports

Cons

Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Louise,

Happy to hear you learned the system in minutes!

If you're looking for additional help on menu management I would call into our CS department.
They have ways of troubleshooting and can walk you through how to make any changes moving forward.

Thanks again!
Mell

 
 

Luke from Bar theater
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like to be able to not have to always print a customer copy of a credit card receipt. Would be nice to have all reports available on the cloud.

Pros

Great for what we need it for. The menu is easy to add to and is quick for our bar service which is nice.

Cons

Some features are not as easy to figure out as others. Like inventory items and reporting features.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Luke,

Thanks for taking the time out to leave a review!

In regards to features, I would call into to CS and book some additional training.
The team is awesome and very thorough.

Thanks again!
Mell

 
 

Bohdan from Boardwalk Cheesesteaks Inc
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Boardwalk Cheesesteaks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to train new staff and make changes on the fly if necessary. Training was pretty thorough and help is a call away.

Cons

Product sales tracking gives me a great picture of what is selling best and what time. Tracking employee hour is very easy and understand to the second

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Bohdan,

Thanks for taking the time out to leave a review!

Our CS team is pretty awesome and ease of use is super important to the team, so I'm happy to hear that training went so smoothly.

Thanks again!
Mell

 
 

Heena from Brown Butter Cafe
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros

I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons

I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Heena,

Thanks for writing such a kind review on our CS team!
I'll make sure to share with the team!

Thanks again!
Mell

 
 

Neema from Miladbistrollc
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use straight forward. Cuts down on training time. Staff reallly likes it. iPads make it simple.

Cons

Charging iPads is annoying, relying on the airport is annoying. Some minor glitches that will happen seldomly

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Thanks for taking the time out to leave a review!

Happy to hear your team enjoys using the iPads and are finding the system easy to use!

As for charging and relying on the airport, I would try calling into CS to see if they have any best practices.

Thanks again!
Mell

 
 

Jonathan from Diamond Digital LLC
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

 
 

Anthony from Creekside Tavern
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good POS but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons

Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

  Response: Mellanie, TouchBistro Inc.

Date: July 2017

July 2017

 

Hi Anthony,

Thanks for taking the time out to leave the review!

So happy to hear that you received exceptional service and feel confident using the product.

The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches.

If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do.

We appreciate your understanding and I apologize for the inconvenience.

Thanks!
Mell

 
 

Julisa from Millennium concepts
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Savy user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

 
 

matt from Skylark
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Price, Missing a Few Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros

Cost
Stability

Cons

Can't add seats to tabs or assign a card to a table.
Only offers global inclusive tax

Advice to Others

It's good for the price, just be aware of its' limitations.

 
 

Carlin from Hot Chicken Takeover
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy to use, difficult to get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part)
-Easy to setup
-Replaceable hardware (Apple products)
-More features than many similar competitors

Cons

-Poor customer support
-No setup options
-Some functions difficult to access/not intuitive
-Bugs/issues when iOS updates - unreliable

Advice to Others

Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

 
 

Jennifer from Kitchen House
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Could be great...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros

If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons

There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Advice to Others

If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

 
 

Natalie from AP Beer Bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Touch Bistro Pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

 
 
 
Write a Review
Showing 1-20 of 114

Dan from Bondfire Restaurant Group

November 2017

November 2017

Great on the front end, cloud reporting not so much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.

Cons

Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads

Review Source: Capterra
 

Jason from Restaurant

October 2017

October 2017

Not good for large restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

iPad based so it’s convenient to use but that’s about all it goes for the good parts.

Cons

Slow with big restaurants.
KDS fails 5% of the time.
Printers fail 1% of the time

The lag and delays of sending tickets is brutal for large restaurants. I have more than 1 location. Small places fine. Large are terrible.

Review Source: GetApp
 

alejandro from Frida Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easier to manage my business, easier to train people, in general make my life easier.

Pros

how easy to use it is, all the employees find it easy to use and also its easier to train people with this app. how easier manage my business Touch bistro did.

Cons

Just the some time takes time to comunicate the ipad to the printer and this delay a bit the operation.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: September 2017

September 2017

 

Hey Alejandro,

Thanks for taking the time out to leave a review!

Ease of use is a major priority for us, so we love hearing that staff adapt to the platform quickly!

As for the delay - I suggest calling into our CS team so they can trouble shoot.

They may be able to find what's causing the delay.

Thanks again!
Mell

 

Brian from TTVibez Media and Entertainment Ltd.
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Friendly and helpful company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I got all the features i required for my use. Setup was easy due to the team helping me.

Pros

Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment.

Cons

More icons should be included, also multiple kitchen printers are a little bit hard to setup. But overall very easy to use software.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Brian,

Thanks for taking time out to let us know your thoughts!
The majority of our team come from the restaurant industry and we get the pain points.

Thanks again for the kind comments!
Mell

 

Alan from Coy Wolf Bistro
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

No regrets!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to get up to date metrics of business' performance. Simple interface and always improving. Great tech support.

Cons

Software could have better way to compare sales week over week, month over month, year over year. Cloud has connectivity problems.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Alan,

Happy to hear that you have no regrets!

Stay tuned for our next update...may be what you're looking for :)

Thanks!
Mell

 

Jennifer from The Combine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use from a back office and front of house perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good pricing for a product that meets a small businesses needs

Pros

Price point is great for a small independent business.
Ease of use: very easy to train new staff on the software.

Cons

Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Jennifer,

Thanks for taking the time out to leave a review!

I hear you when it comes to the upgrades!

We are constantly evolving to give our customers the best features and technology available to help them run the best business possible.

The next upgrade happens to be on custom reporting :)

When in doubt on upgrades please give our Customer Success team a call - we are happy to help!

Thanks again!
Mell

 

Tahirih from Solomon Rose

August 2017

August 2017

excellent customer service. glitches in software rarely. super easy to use. great reports.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

accessibility of system is fantastic! customer support 24/7; user friendly; good layout of restuarant.

Cons

sometimes there are software glitches, but rarely and customer support is always available to help. Not set up very well for register syste, (small coffee shop application).

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Tahirih,

Thanks for letting us know about the awesome Customer Service and accessibility!!
The majority of our team came from the restaurant industry and we understand how important ease of use and service are.

Thanks again!
Mell

 

Brad from Scottys corner Diner

August 2017

August 2017

The system runs well without problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best feature of this software is the ease of use and simplified menu system. The learning curve for new staff is minutes not days.

Cons

If I had to pick holes I would say the graphic for setting up the restaurant layout could be improved with a little more flexibility.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hey Brad,

Thanks for taking the time out to leave a review!

Ease of use is a huge feature for us; so I'm happy to hear that it took your staff minutes to adjust to using TouchBistro - not days!

I'll let the design team know about the restaurant layout graphics :).

Thanks again!
Mell

 

jens from Port Bistro Pub Trenton Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use and functionality are the biggest pluses.

Pros

It's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap.

Cons

I'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items.

We sometimes need to know if and when specific products sell. It would allow us to plan better.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Jens,

30 Mins worth of training to be functional is amazing!!
Not sure how many non TouchBistro POS users can say that!

Thanks for the feedback!
Mell

 

Michelle from Lazy Tulip Cafe

August 2017

August 2017

Touchbistro has completely evolved how I do business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and to train new staff on. It's also great for splitting off bills/per seat billing.

Cons

There are a couple of glitches in relation to the shifts. When I do a report for my payroll period I always have to include the previous and next days in my report because the shifts are out of line with the dates.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Michelle,

So happy to hear that you and your staff are finding TouchBistro easy to use!

For the "glitches" please call CS.
Our team is available 24/7 and this sounds like a saving error.

Thanks!
Mell

 

Jesse from Shore Side Pub & Grub

August 2017

August 2017

Best POS company ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Touch Bistro is user friendly, my staff absolutely loves the system. It is also constantly updating to the next best thing to help business owners out! We have been using the system for over 6 months! WE have not had to deal with anything negative with the Touch Bistro POS

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hey Jesse,

Thank you for the amazing feedback and so happy to hear that your staff love the system!

Thanks again!
Mell

 

Nick from BATL Global/BATL Alternative
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Very powerful system with a slight learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of everything is a pro, especially how easy it is to split tables and bills

Cons

The biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Nick,

Thanks for taking the time out to leave a review!

Our Design & Dev team are always looking at ways to improve the cloud and reporting.

Your feedback will be passed along.

Thanks again for your time and input!
Mell

 

Greg from Midori Sushi Bar & Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Touch Bistro is the best restaurant POS system I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Touch Bistro keeps very good track of my inventory and sales. Makes the back office management a much easier job.

Cons

Learning all the systems at my disposal is quite difficult because it takes too much time. Once in play, though, they are excellent.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Greg,

Thanks for taking the time out to leave feedback!

There is depth to the system and it can take time to learn all the nuances that help improve your business, especially if you're a busy GM.

Thanks again!
Mell

 

Devin from BonosBarBQ
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Amazing. Much better than any system we've used in the past.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can.

Cons

The few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hey Devin,

So happy to hear that you prefer our system to anything you've used in the past!!

We're a pretty flexible bunch :)

Thanks again!
Mell

 

Craig from Double R pizza a subs

August 2017

August 2017

Great programming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More consistent totals

Pros

Easy to use esay to set up and add modifications and charge accounts esay to put all equipment into place and tec is great

Cons

Have to rest a couple times a week need more time to set up before traning and time limit in training should be longet

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Reiter,

Thanks for taking the time out to leave a review!

I'll let our developers know how much you enjoy the programing and pass the message along about training.

Thanks again!
Mell

 

Joseph from Gideon Welles
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gets the job done.

Pros

Ease of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price.

Cons

Updates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. .

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Joseph,

Thanks for taking the time out to leave a review.

I'm sorry to hear the update happened when you specifically asked for it not to and it interrupted your service.

I will pass the message along to our CS team.

Thanks again for your time!
Mell

 

Todd from Gritman Medical Center
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

The training was excellent, turnaround time on getting questions answered is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Running tracking reports, hourly stats and convent employee changes.

Pros

I like the ease in printing reports, changing the menu and adjusting charges quickly. It makes running reports and tracking sales convenient. The changing of menu items is easy and a plus.

Cons

The inconvenience of not being able to turn on/off remote printers and retrieving closed checks from a previous sales period.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Todd,

Thanks for taking the time out to leave a review.

Happy to hear your training was excellent!

I would suggest reaching out to CS about retrieving closed checks from a previous sales period; they will be happy to help.

Thanks again!
Mell

 

Dave from The Bayside Cafe

August 2017

August 2017

Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none.
On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.

Cons

There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Dave,

Thank you for the super awesome review!

I'm going to forward it to our install and training team.

They work so hard and definitely will appreciate the love.

Thanks again!
Mell

 

Jayelynn from 12 West Brewing Company
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Something that's easy to use and train staff on which was extremely important.

Pros

Easy system to navigate; reporting is very simple; great customer service which is hard to find in this industry

Cons

Would like to be able to access some of the reports and editing features from the website if I'm not at the Taproom to access the iPad

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Jayelynn,

Thanks for taking the time out to leave a review!

We're constantly upgrading our system to meet consumer needs, and the next update may be what you're looking for :)

Thanks again!
Mell

 

Ben from Kismet Hookah Lounge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

My productivity & efficiency have increased in immeasurable amounts due to TB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Pros

It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Cons

Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: August 2017

August 2017

 

Hi Ben,

Awesome to hear that our system has helped improve your productivity & efficiency!

Our mantra is Restaurant Success.

The fact that we've been able to help you with those aspects of your business means we're doing something right.

Thanks again!
Mell

 
 
Write a Review