I'm so happy to work with them, almost zero downtime even on critical dates.

Shipping integrations and generating commercial invoices easily

fedex oriented development, tracking system a bit expensive from competitors

The customer service is brilliant. I have spoken to Jai and a few others and they've always replied very quickly and resolved my issues.

It would be nice if more templates and features were available in the free package.

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

The UI is pretty but otherwise useless. That's all.

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

It's phenomenal and does exactly what we need it to do!

What a great, inexpensive way to track packages for our business!

If you're not tech savvy, it can be confusing to setup, but their tech support is wonderful at helping you via video call!

Simple integration works well. Its set it and forget.

none. support is excellent. Works perfectly

Fast and Friendly customer service. Also a quality product.

NA. I have not found anything wrong with these products.

It's straightforward to use, and customer service is quick and helpful!

There isn't anything I don't like. Everything is good.

GREAT SERVICE, AND I RECOMMEND THE SERVICE

GREAT SERVICE, AND I RECOMMEND THE SERVICE

Still learning the application and needing the help that is offered

The ease of use and professional support

None We are still in the process of learning and experiencing what this has to offer.

The UIUX is very user friendly. Easy to set up

Still in the process of checking the app.

Great Service

Customer Support is fast and great. Solved my issue within seconds

NA, i havnt been using it long enough to answer this questions

Fast help and good service and product....

There is nothing I don't like it...everything is ok

Overall this service is great, but you may need a developer to tune it for your needs. On the other hand, I communicated with their support team, and they are very helpful and open to suggestions of specific features. So, I think their product will become even better later.

Integration with more than thousand carriers.

Bit complex setup and integration with Magento2.

It is a very good app that I recommend. My experience with the platform to date has been good. They handle their business well on a scale of 1-10 I’d say a 9.

Aftership is a very easy to use app and integrates quite well with shopify and ecwid. It allows you track any shipment from a fully registered carrier as long as you’ve activated the carrier from the aftership backend the tracking number issued will work. it has an easy to use interface and also a sweet tracking page display that can be customized with your actual company logo and company brand colors. I truly recommend to those running’s e-commerce businesses. They have a good customer support base who answer all related questions and also help with integration issues

My major downside was the limitation. You can only track a certain number of orders per month on the free plan but more than that you would have to pay for it

Excellence all round including the after sales team who immediately fix any problem. Highly recommended.

Brilliant multi-purpose tracking and delivery services with efficient customer service and helpful friendly staff

They are continously improving their already superior product to work even better

Great customer experience with [sensitive content hidden] . We had an issue locating automation within the app. She jumped on a call with me and worked through the issue. I was able to fix the problem in less than five minutes. I was saved so much time.

AfterShip is an easy platform to use within Shopify. Customers can submit their returns via the app and easily communicate with our team.

The only issue is having to log in every time there is an RA email. It would be great if it automatically logged you in when you click the RA link.

Good functionality. The kind and quick support is especially great.

There's nothing special at the moment, so I'll update if anything happens.

Everything.And the support is always there! Special thanks to [sensitive content hidden]

All perfect. I dont have any con to talk about

It's a great platform, but the support team is what makes it truly shine.

The platform is relatively convoluted and requires a lot of clicking around to get to the bottom of things. Plus you absolutely need a developer for certain customizations.

[sensitive content hidden] provided very prompt and high quality support in helping me like Aftership to Shopify. It was a very easy process.

Very good value for money. API can be advanced further.

100% uptime. easy to setup. integrations with eBay and Magento covers all we need

Had only 1 issue for 8 last years. eBay mail service breaks aftership template some time.

Really good thank you

Easy to use, lots of customization, good information for customers to receive.

Can't think of anything yet, need to trial the returns software first

It's the people in an organization that make it work and Lovish is excellent very helpful and knowledible

Returns app very helpful and saves us $ $

nothing really.

Easy to use, good documented support, helpful live support.

None. Easy to use, good documented support, helpful live support.