All Bazaarvoice Reviews
1-25 of 30 Reviews
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Maricela
Verified reviewer
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Great Way to Connect with Customers
It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
CONSIt's a bit pricy but in my opinion, worth the price.
Lindsay
Consumer Goods, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
An essential part of your PDP!
Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.
PROSRatings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.
CONSDashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.
Kathleen
Consumer Goods, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Not impressed
I am a detractor at this point.
PROSI have not found anything yet. The team is unhelpful, unavailable, and untrained.
CONSIt has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.
Reasons for switching to Bazaarvoice
Business decision to bring all brands under one vendor.
Sarah
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2024
Not a lot of customization or control
Easy to implement and use the software.
CONSNot a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.
Jillian
Food & Beverages, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Great for Review Syndication - Reporting / Analytics Needs Help
If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.
PROSReview pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).
CONSThe Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.
Tony
Pharmaceuticals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
Works most of the time, but there is room for improvement
Access to connections is vital for us.
PROSSystem is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.
CONSSome times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.
Reason for choosing Bazaarvoice
Bazaarvoice has a monopoly on processing and syndicating product reviews.
Lisa
Construction, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2023
QnA
Easy to use for questions and answers.
PROSI like the added content it adds to the product
CONSThe help desk. Its very hard to get questions answered.
Darwin
Electrical/Electronic Manufacturing, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Good customer success and support is the key to review management programme
The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.
CONSThe price :( Other than that, I'm pretty happy with the service.
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Great for capturing reviews from our customers
Reviews on our site, insight into products, increase in SEO
PROSThe dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
CONSSometimes customer service can bounce you from person to person before you get in touch with someone who can help you.
Kaitlin
Marketing and Advertising, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Easy to use for review management
Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.
CONSI don't like how data is pulled I feel that it is not as efficient as it could be.
Richard
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2019
Easy to use, but UI may be too simple
I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.
PROSI enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.
CONSThe system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.
sandrine
Staffing and Recruiting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Bazaarvoice
Bazaarvoice est une solution innovante et efficace pour enrichir l’expérience d’achat, développer la marque, diffuser le contenu et fidéliser les clients avec la puissance des CGU.
CONSBazaarvoice peut être perçu comme une source de pression pour les marques et les distributeurs qui doivent constamment surveiller et répondre aux CGU, et s’adapter aux attentes et aux besoins des consommateurs. Il peut être difficile de gérer les avis négatifs, les faux avis, ou les avis contradictoires, sans nuire à la réputation ou à la confiance envers la marque.
Kerri
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
BV Feedback
Good
PROSEase of use of the platform. The ability to look at our brands in individual tabs.
CONSNothing comes to mind. I have not had issues.
Peter
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
Integrated with the vendors where our products are sold so that part of the choice was easy
From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.
PROSEmbedding and syndicating reviews is powerful
CONSBack end setup and maintenance is unnecessarily clumsy (as is the support from their team)
Reason for choosing Bazaarvoice
The vendors who sell our products use it so we would need to use it in order to syndicate our reviews to them most easily and on their terms.
Marcy
Business Supplies and Equipment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Great interface between us and our customers
Great program overall
PROSVey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!
CONSSome notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!
Jeremy
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Bazaarvoice, gestion de nos avis produits
- Nombreuses fonctionnalités permettant la récolte et la gestion des avis- Entreprise en croissance proposant de nouveaux produits fréquemment - Support très réactif- CSM dédié et à l'écoute du projet de l'entreprise
CONS- Plateforme ne proposant pas une stratégie développée pour la gestion des avis marchands / e-reputation- Tarification relativement onéreuse
Amy
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Great tool to connect businesses with their customers!
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.
CONSSometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
Peter
Consumer Goods, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
EPIC Failure - terrible service - Find an alternative - I wish we did!!
Horrible. Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE!
PROSNONE - I honestly, cannot say a single good thing about it. Our experience was so negative that I can not find one positive thing to say and I'm the worlds most optimistic person ever! And I don't have a single good thing I can say about them. NONE!!
CONSService, service, service. Terrible service. Worst I've experienced. You're better off just burning your money. At least it will keep you warm for a few minutes!
Reason for choosing Bazaarvoice
Recommendation from Target. I am speaking with both Target store buyers as this was awful and I strongly suggest that the company find an alternative to Bazaarvoice. Horrible, Horrible, Horrible!!!!!!!!!
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
The best UGC tool
Rating and review feature Questions and Anwers feature
CONSAPI for rating and review the lack of AB Testing
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2018
Expensive but adequate online review platform.
It did an efficient job of gathering our product reviews.
CONSExpensive; not many remarketing tools available when we used it.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Best Reviews platform that I have used
Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.
PROSThe platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
CONSthe basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
FUNCTIONALITY
5
Reviewed June 2021
Necessary but costly
We have been able to get feedback on our products, generate reviews, and directly address consumer questions.
PROSWe are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.
CONSQuite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.
Merle
Consumer Goods, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
There´s room for improvement
You can anaylse your reviews Year over year
CONSIt´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice
Vanessa
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Conquise
En fait j’aime tout dedans, du choix des produits à l’utilisation
CONSAucun, il n’y a rien que je n’aime pas dedans
Maya
Consumer Goods, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Really like it!
Good!
PROSI love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!
CONSThat even though there are a lot of retailers, it's still not all of the retailers i am in