The software is broad and we liked how easily it integrated with our EMR, which is not an easy one.

Software is easy to use. The monthly reports work out great for review.

Sometimes if you had a poor interaction with someone, it can be clunky to find people in the system and block them from receiving a review.

The ease of having it on one dashboard, so I can quickly get in, make any minor changes to hours, in on location, respond to reviews and be done is amazing.

SocialClimb has made it easy to collect and monitor feedback from patients. It is user friendly and has increased reviews for all of our locations.

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews.

These guys really held our hand during the build and implementation and return messages quickly and continue to help us maximize the product in a way that works best for us.

And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses.

I am typically skeptical of software solutions that promise amazing results during their sales pitch.

It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

The ease of use for our users as well as the intuitive layout of the system.

It works, is inexpensive and so many other benefits.

I appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider.

We were really pleased that social clime worked with  us to integrate into Service Titan. This has been a life saver.

Lack of integration with our version of the EHR (hosted and unable to add software to server)  Its kind of an us problem.

We have been using this product for over 2 years now. We love the ease of keeping up with all comments through Social Media on one platform.

It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

Innovative and ever-evolving solutions for reveiws and patient centered data.

I found a couple of Google reviews missing on the reporting feature.

I like being able to choose various time parameters for my reports and the types of files you can use to download for data collection. It integrates well with our company web page.

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system.

I have been pleased with every aspect of SocialClimb.

SocialClimb has helped us improve our social presence a great deal.

I have never heard of this before. Either he needs to update the app or he is doing something wrong.

Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well.

Happy with product and with the fact that they have survey tools which are critical to future endeavors for us.

I don't use it half to its advantage and I think it's because I don't hear from the organization that often. I usually don't have a problem with this but maybe I could a  tiny drop more follow up.

However, the Social Climb team has worked hard to update the product and add new functionality.

Overall, the time savings is 100% worth the investment. I used to manage the Google for Business profile for one doc at one clinic.

Our SocialClimb experience has been great and we hope to continue the relationship.

An effective and versital tool that allows for meaningful feedback.

This easy to use software is wonderful to keep on top of our Social Media Reviews.

SENSITIVE CONTENT] is very good and responsible.

REAL results and outstanding customer support.

You are able to navigate freely and have a clear workflow so if you click something you know what your clicking. Easy to use system in other words.

The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly.

At this time no negative reviews. I am not as familiar with the software as some.

The best social media management tool out there.

Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

Overall I would say my experience with social climb has been good. The fact that I couldn't rate the customer support because I have never needed them is a great sign.

Very positive experience. An easy-to-use platform that has delivered tremendous results for us and a helpful, smart support team.

Hard to print and sort by installer. Source can be confusing or misleading.

The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.

And their people are really helpful and great. We bought a feedback system and got social selling as an extra.

UI of trustmary is clean and good looking. Integrations to Hubspot are also great.

It's a visually appealing feedbacksystem that doesn't consume time, is easy to answer and to implement. All the details are thaught through and the dashboard can be used with no training.

Easy to use, good feedback, measuring ongoing every day.

Easy to start and easy to use. Customer service accessible.

Awesome tool for collecting short and sweet customer testimonials for marketing purposes.

Was able to start to do NPS surveys with open questions after a few minutes introduction, very intuitive and easy to use.

I also think that it is good to have e-mail every second week.

Easy SaaS SW to track NPS and to build customer satisfaction surveys.

I get a good overall picture of my customer satisfaction situation and also direct feedback to be used in development.

The software is easy to use and implement to your workflow. With Trustmary’s software we get positive feedback of our product every day.

Easy and fast to use, dashboard data is visualized very well.

Pretty cool to know that work what we are doing is a high quality of care.

Some functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem.

I like a lot, easy to use and give actual situation where we are in NPS.

I love how much the guys at Trustmary listen to feedback and improve the product.

If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background.

Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.

US Dollar

SocialClimb helps healthcare organizations grow by understanding the impact of their marketing tactics so they can put their marketing dollars where they will perform most efficiently. Today’s healthcare marketing includes improving online reputation, getting in front of potential patients searching for care, and building an online presence to be top-of-mind when someone nearby needs healthcare. 

SocialClimb’s HIPAA-compliant platform integrates with most healthcare PM/EHR systems, and that means that growing their business—from sending review requests to receiving individual physician reports on the data—is completely automated. Deep integration allows healthcare marketers to track calls to show which marketing sources lead to an appointment for a new patient. The platform can also track costs so medical practices have an accurate picture of the cost per call, the cost per appointment, and the cost for each new patient by lead source. The platform also allows healthcare organizations to track calls from their website so they can understand how it’s contributing to growth. 


LongDescription

Surveys & Feedback

SEO Management

SMS Messaging

Real-Time Monitoring

Sentiment Analysis

Review Generation

Social Media Monitoring

Survey/Poll Management

Real-Time Notifications

Email Reminders

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Response Management

Keyword Tracking

Ratings/Reviews

Monitoring

Feedback Management

Purchasing & Receiving

Third-Party Integrations

Campaign Management

Data Visualization

Commenting/Notes

Real-Time Analytics

Engagement Tracking

A/B Testing

Customizable Reports

Activity Tracking

Multi-Channel Campaigns

Brand Tracking

Campaign Tracking

Complaint Management

Natural Language Processing

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Multi-Location

For Healthcare

Customer Experience Management

Review Notification

Content Management

Review Badge Management

Real-Time Data

Performance Metrics

Social Media Integration

AI/Machine Learning

Website Integration

Predictive Analytics

Reminders

Chat/Messaging

Customizable Templates

Conversion Tracking

Dashboard

Multi-Language

Customizable Branding

Reporting/Analytics

Social Sharing

Review Request

Campaign Analytics

Trend Analysis

Post Scheduling

Social Promotion

Negative Feedback Management

Search/Filter

Review Display

Review Sharing

Business Rules Management

Data Discovery

Contact SocialClimb for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SocialClimb

In Person

Live Online

Webinars

Documentation

Videos

Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible way. By adding reviews to your website with review widgets, you boost your website’s performance in the search engines and build trust.

Trustmary is designed for marketers and entrepreneurs in small to midsize businesses. 

Trustmary offers the following benefits:
- More customers the website
- Better understanding of the customer experience through feedback
- Time is saved for other tasks
- Reacting to feedback is improved

The most popular features include:
- Import reviews from review websites like Google, Yelp, Facebook, and Capterra
- Collect new reviews
- Add reviews to your website
- Use pop-ups, chatbots, and lead generation forms spiced with reviews
- Collect customer feedback automatically
- Integrate with your CRM and other daily tools
- Share reviews on social media

SocialClimb vs Trustmary

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