Decision Focus is a strong technology platform that is both scalable and flexible. I was impressed by the speed at which we were able to implement the solution. The team at Decision Focus was fantastic to work with.

In certain areas, Decision Focus can benefit from improving its documentation as it evolves its product.

Honestly, it was a great experience. Decision Focus always felt like an extension of our team more than a vendor.

The flexibility of the product and the speed of implementation and the ease of changes. The Decision Focus team is just wonderful to work with. They really do partner with you to help you implement the best solution for your business. Our users loved the DF product, in particular the look / feel and ease of use. The extensive reporting capabilities were also a favorite.

At first, we were unsure how their support hours would work for us. Decision Focus is based in Europe vs US for us. However, this very, very rarely became an issue due to the quality of the team and product.

I have been a client with DF for many years with different organisations and their client centric approach is first class. This latest implementation has been a joy, especially on the risk side. If there were to be one enhancement, it would be to provide a little more of a firm hand on the rudder instead of letting the client control too much. When resource with minimal systems experience on the client side are playing a key role, they can lack direction which hopefully DF have experience of. Be firmer at times. With no starting position, spec or prototype in many cases you can disappear into the dreams of the client too easily !

Easy to set up if you stick to the key requirements, do go mad from the outset!!! Very easy to use and configure to your needs. Training up internal resource to provide initial support as well as low level development is a great way of keeping development costs down. Lots and lots of functionality, more than you can ever need.

Lack of visibility on support spend and detail on the invoicing. Because it can do ANYTHING you have to be careful you don't get carried away with trying to develop EVERYTHING. Requires significant discipline on the clients behalf. During this period of implementation of 2-4 modules we have experienced a high turnover of contacts and resource in DF with little comms from DF. Hoping for more stability going forward.

It can be a clunky experience and confusing to update and change functionalities.

Lots of different ways to view data. Reports can be exported to Excel to allow manipulation of data.

Too much data and it is slow. When errors occur responses from the chat function are intermittent.

Fantastic. We feel valued as a client of Decision Focus, not just a number - which was the feeling we had speaking with other providers.

That Decision Focus did not try to force us to adapt their workflow/process/system. We reviewed other products that are more mature, but where we would have had to adapted our process to theirs. Decision Focus listened to what we wanted and made us feel valued as a prospective customer. We were also convinced by the licencing model which allows access to all modules. To get the same functionality with other providers would have have been several times the cost of the Decision Focus implementation, both at set up and on an ongoing basis.

There needs to be an acceptance that when you develop your own module with customised functionality it will take time and there may be some hiccups along the way. Proper planning and testing can mitigate this though.