Excellent. great customer service and support. makes life as a EHS professional so much easier.

Gosh there are so many pros to this software. the first pro is that it can be tailored for the needs of your organization. There are so many different sustainability reporting functions, and you can easily pull reports from each of them. Doing Board reports and annual reports becomes very easy using this software.

I can become overwhelming for a new user because there is just so much you can do using this software. It takes a bit of time to get familiar with using the different forms.

We have been set up very professionally at the start of the project and we have been using the software package for a few years now, however the package is good, the latest versions would have been first prize, if upgrades could be included in the development of the program it would be very nice, but as everything else, improvement comes at a price.

Captures relevant info as per our OHS system

Sometimes takes a long route to get what you want, bit rigid.

The software is quite a good product however customer queries take very long to be resolved. The product could also benefit from taking feedback from users.

The system is a great tool to stored and manage data in the workplace. Its easy to use and can really improve the company's management on SHEQ.

The software is easy to use.

There are certain errors that sometimes occur when saving information.

It has interesting capabilities, some of which we are still to explore. It could do with improvements to the auditing module.

The dashboards Actions-email

Requires extensive modification to suit the standard audit requirements Risk assessment cannot be pulled into an audit Requires extensive data capturing No detailed trail which shows performer/reviewer time stamp for audit files Inability to "archive" audit file in non-edit mode Does not permit more detailed time and resource budgeting and time planning Does not spell check

We are still learning to navigate around the system and have a lot to learn from the system. Otherwise if everyone gets licences it would be a lot easier to use the system.

It has a lot of modules to choose from and it is tailor made

N/A as we have not yet fully utilised the system

The ideal of what the system seeks to achieve is great. However, there is a great deal of modification that IsoMetrix had to go through for it to suit our business and this process is still ongoing. Stakeholder and Media Articles modules are now working well. Customer support is quite OK, all queries raised were resolved to date on these two modules.

User interface is great.

The number of modifications that the platform had to go through to match our business.

Software is one thing, but support, friendliness, understanding your requirements and then executing is a people thing.

it is functional and addresses its niches needs

none come to mind

I have had a very pleasant experience with Isometrix. The system is so easy to use. You do not need a programming background to understand how the system works or to even add your own specs when needed. I attended the admin course and it was so informative that you fully understand how the system works, it really is that easy. It consists mostly of drag and drop and only here and there coding that needs to be done. The system is very user friendly and every user should be able to use the program even if they don't really use computers. Customer support is always fast to respond to your queries and try and get a solution. They also keep you updated on the status of your call. I would recommend Isometrix to companies for a real way to get your health and safety features and a reliable and trustworthy program.

The navigation around the system takes a while to master, however their features and functionality are really good , their dashboards are descriptive and their customer service top notch.

Its very comprehensive.

its not very easy to use.

The Systems has major shortcomings in terms of lack of systems uploads and requires a lot of manual imputing of data as you develop it. It should be upgraded to allow importing of data from the business into the system to reduce regorous manual labour. Some of the module should be based on best practice for example SHE , ERM, Audit; should have already existing generic maintenance modules which should only allow users to link up the modules to the organisational structure , activities etc . This will allow easy and effective utilisation of the system and return on investment

Metrics Software Solutions need to have time with potential customers to let them know about all the available packages for IsoMetrix so that the customers can make informed decisions on their choices. Most of the maintenance modules need to be made standard with full time engagement of the client to its starts working when its handed as we spent more time working on these.

We use a bespoke IsoMetrix risk management module and an off-the shelf compliance management module. The agility of the software is the main reason why we selected IsoMetrix as our risk and compliance software provider.

Generally support is a bit slow on problem resolution. There is generally lack of speed of problem determination and resolution

We are just finding each other at this stage they are showing signs of willingness to assist, since I took over the department.