All iubenda Reviews

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Ute

E-Learning, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Making the life of single business owners easier!

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Carlo

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Best Privacy Support

Given the new regulations and the complexity of the laws, thanks to iubenda we have arranged some details that we had not previously considered.

PROS

The best privacy policy generator for your site. In a few minutes you can create a complete and accurate policy.

CONS

No defect at the moment. Valid product and quick support.

Vendor Response

Hello Carlo, thank you for your review, it's very appreciated! We are happy to hear that you fully enjoyed our services. If you need help, our support team is always at your disposal.

Replied December 2018

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Michael

Verified reviewer

Utilities, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Excellent Hassle-Free Service

The service is absolutely brilliant, they do not hesitate to offer information and support, and that is what is needed. I'm pleased because the service is affordable for people who do not have stacks of cash available, and it simple, and straight forward to use.

PROS

Like many when you're building a mobile and web application development business you need to get things moving quickly and without hassle. Iubenda offers that and simplifies the legal matters. As an end-user to many world-wide applications, my data and how it is stored, and processed matters to me, and I want the same for my end-users. Iubenda is simple to use and integrate into your web and mobile applications and its great if you want to understand data protection law.

CONS

That I license covers an app or website and cannot be easily made to cover an entire organisation for example take a business that might have a mobile app, dashboard, and website. It would be great if Iubenda made it so one license covers the various applications even though yes they may have different data processing matters.

Carmen

Renewables & Environment, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed December 2022

Worst customer service ever

We have been a client for 2 years. We had an issue with the cookie solution in one of our Wordpress sites and the team never responded despite several messages as that was critical for us. We needed to purchase another solution (so we ended up paying for two). As we are not renewing the yearly commitment we have just received a call. So sales department is up and running, not sure yet there is any customer support at all. Very bad experience for us.

PROS

It is fairly easy to use and comprehensive.

CONS

We had a problem with the cookie solution and despite many requests we never received any support.

Vendor Response

We are very sorry to hear about the issue you experienced with our customer support. It's never our intention to leave our clients in need of support, and we deeply apologize for any inconvenience this may have caused you. Please know that we take all feedback seriously and will use your experience to help improve our customer support in the future. We hope that despite this issue, you have had a positive experience with our company overall. If there is anything else we can do to address your concerns, please don't hesitate to reach out to us at info@iubenda.com.

Replied January 2023

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Ivan

Verified reviewer

Computer Software, 2-10 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Dead simple

They solve us the issue of maintaining a comprehensive and legally compliant set of policies for privacy on our website, this simply does the job easily. Well done.

PROS

Dead simple, one stop shop approach for privacy, cookies etc on a website.

CONS

We all search for lower cost services, maybe they can lower the price point for the simplest policies, but given the amount of effort it saves, in the end the price is OK.

Vendor Response

Hello Ivan, Thank you for your positive review! Yes, we are constantly adding new features to our services in order to make the process of making websites and applications legally compliant even easier in the future.

Replied December 2018

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Simone

Verified reviewer

Information Technology and Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

An easy and realiable solution for privacy and GDPR

My experience is very good, the software is very easy to use and complete, and the support is very good, they reply to my mail quickly.

PROS

The product is complete and easy to use and customize, accomplish to privacy and GDPR requirements for my customers was difficult and with Iubenda I can give theme a reliable solution.

CONS

The panel is easy to use, but some features are not so clear, it needs a bit of attention.

Reason for choosing iubenda

Iubenda has more features, it's more complete, and prices are clear.

User Profile

Adam

Verified reviewer

Internet, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2022

Using iubenba will hurt your Google rankings

I cannot recommend iubenda to any company that uses SEO as part of their go to market strategy. Interestingly, fixing their cookie consent file is an opportunity for them to turn a weakness into a strength, but they haven't acted on that. If they do, I'll happily update this review.

PROS

I love the idea of iubenda. A great starting place for compliance.

CONS

After six months of complaining that the "core" file used for cookie consent is causing our site to fall in Google's rankings, the company has still not made any changes. More than 70% of their core file is unused by our settings, and that slows down our page load speed enough for our site to now fail Google's Core Web Vitals. They claim they are looking into this, however, it's been six months so I'm writing this poor review to hopefully help motivate the team to fix this. We rely heavily on SEO and have isolated iubenda as our bottleneck, and the team has shown no actionable response.

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Tamara

Verified reviewer

Internet, 1 employee

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

A full-featured pruvacy & cookie policy solution

Iubenda is an unbeatable companion to manage my client's privacy policies: they are small businesses or professionals and they don't have a legal office who writes down their policies. Iubenda offers a valid solution to be compliant with EU, CalOPPA and APP.

PROS

First of all, I'd like to mention the support: they always answer in a timely manner and their help is always effective. The software is the most complete tool to generate and maintain privacy and cookie policies and to gather cookie consent.

CONS

Managing cookie consent is a little more tricky, as you have to set up more features. I guess that the GDPR rules don't help, though...

Vendor Response

Hi Tamara, First of all, thank you for the great review, it's extremely appreciated! Since our aim is to help users in easily comply with the law, we are very happy that you liked our service and had a positive experience with our customer support. If you need help our support team is always at your disposal.

Replied December 2018

User Profile

Marco

Verified reviewer

Internet, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Essential!

Absolutely essential, I've been a super early adopter and it's the solution to a problem: the legal management of Privacy Policy and Cookie Policy. A must have.

PROS

Easy to use, easy to install, also for dummies. Fast and super useful!

CONS

Just one thing: the Consent Solution is, currently, hard to manage due to the fact that it requires development knowledge and doesn't have a dashboard to manage the consent certificates generated when users allow to navigate a website.

Vendor Response

Hello Marco, Thank you for taking your time for leaving this review, it is very appreciated. We are constantly working on new features for simplify the integration and the use of our solutions and the Consent Dashboard we launched last month is one example. If you have more questions or need support, please do not hesitate to contact us at info@iubenda.com or using the support chat you can find in every page of our website.

Replied December 2018

User Profile

Ludovico

Verified reviewer

Information Technology and Services, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

A complete solution for Cookie Policy and GDPR

PROS

It is an easy to implement/complete solution for the Cookie Law and GDPR, offering a IAB-compliant CMP solution, a need for medium/big editors. It offers several plugins for the most common CMS to automate the integration process. I needed a customized installation, and the support team helped me a lot.

CONS

I really wanted a complete reference of the javascript API: I spent some time trying to find all the technical details in the docs, while I usually read just the reference to understand every possibility offered by the software.

Reasons for switching to iubenda

We needed a registered CMP

User Profile

Stephen

Verified reviewer

Graphic Design, 1 employee

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

GDPR made easy

GDPR is tedious; I'm a web designer but suddenly I'm supposed to be a lawyer too. Iubenda takes that problem away and gives me peace of mind.

PROS

It's easy to set up and can be implemented on a Wordpress site with a simple plugin.

CONS

I prefer to pay per site, and Iubenda is 'one size fits all'. Whether it's a simple one page site or a complex multi page site, the price is the same. More flexible pricing would be good or, better still, more availability of the free version for small projects.

Lorenzo

Graphic Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

The best solution for your website's privacy, cookies and consents management

I'm very satisfied with the service offered by iubenda. It allows my clients to save a lot of money for the process of creating and implementing all the legal documents and procedures required when creating a website. I'm able to implement everything with ease without coding a single line, so it makes this the fastest and most reliable solution on the market.

PROS

Quite easy to generate the privacy/cookie policy documents. Thanks to the wordpress plugin is effortless implementing the scripts in a website. Customer support is very kind and on the spot.

CONS

The generation of the privacy/cookie policies could be easier. There is a tool that scans the website to help you find the services to add, but it's not perfectly reliable yet. Still, it's very helpful.

Federico

Sports, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Iubenda one of the best GDPR compliance tools kit

I tried other competitor similare software to be compliance with GDPR. After 2 year I consolidated all the different GDPR tool to Iubenda, becasue they have the most complete 360 degrees soution

PROS

The ease of use of the software and the huge number of functionality.

CONS

The Consent Solution + Internal Privacy Management price is high and is not progressive based on the traffic

Reasons for switching to iubenda

Because iubenda have a complete solution (before I had different tools to cover different requirements)

Steven

E-Learning, 1 employee

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Saves me from chasing Attorneys

Their service, product and customer service have all made the price worth it. You should at least consider trying this out, you will see the savings in the long run, especially if you're running a high volume site (and not just a hobby site).

PROS

It does a lot of work for you. Takes care of document structure and makes sure you don't forget a critical section. I also really like how it scans my website and lets me know what I should consider including in my policies.

CONS

It is a bit pricey, you pay per site. But when you think about how much time and energy this saves in finding an attorney to help with this, it is worth it.

Mo

Transportation/Trucking/Railroad, 2-10 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Millenia Lawyer

Thumbs up!

PROS

Lawyer's job is to control the flow of information. A good lawyer, lets right data to get to you at the right time. A bad lawyer, sends wrong ones to make the real data increase it's value, an armature lawyer overloads you with too much of detail. Iubenda is not your lawyer but it's your trustful resource that you can go to get the right data, at the right time and just the amount you need. and they've been doing this for long tim.

CONS

Complexity of various package. Please make it simpler.

Luigi

Publishing, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

everything ok

ok

PROS

quick and efficient and easy to be installed

CONS

too expensive the service and the extention

Robin

Staffing and Recruiting, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Must have & Easy to Implement

PROS

That the features are based on what you have were easy to implement and set up. If you are missing something, you will get notified as it combs your site. Support is super helpful.

CONS

Haven't found anything yet. So far so good!

paola

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Very good

PROS

the customer service responded in an appropriate and fast to my request

CONS

I havn't found any problems sincerely. it was easy to communicate with them and I got answers quickly

Francesco

Shipbuilding, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

A valid help for Italian startup

Very positive

PROS

The application is complete and provides very valid support for the establishment of innovative startups in Italy.The advantageous cost compared to the notary is highly appreciated

CONS

What is less appreciated is the complexity of the procedure for setting up a new company. It is clear that it depends on Italian law and not on the authors of the software

Reason for choosing iubenda

For the clarity of the instructions and the timely assistance offered by customer care

Maria

Internet, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Effective

Banner and information on cookies. Preventive blocking of cookies

PROS

I have implemented the banner and find it simple to set up. I downloaded the plugin and I use it to configure the preventive blocking of cookies. Thanks to the Iubenda guides. Useful and simple

CONS

since I am not a developer I would like to have a more detailed guide on manually blocking cookies on the client side

User Profile

Marco

Verified reviewer

Design, 1 employee

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2019

The best provider for policy

Iubenda fixed all my issues about cookie and privacy policy. The best solution for my client websites. I absolutely recommend it.

PROS

The quality of service. The perfect integration with WordPress. The price.

CONS

Customer support is not always able to respond soon.

Rossano

Internet, 1 employee

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

SATISFIED

PROS

Ease of use and speed in setting the cookie policy and privacy policy. Extremely simple to insert services

CONS

To date nothing. I haven't had any other experiences with other software and I don't think I'll try

Giusi

Writing and Editing, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Good customer care

Privacy problems are huge and costly for a small website like mine. Iubenda allows me to feel safe on this regard without having to spend a lot of money

PROS

The software is quite easy to use. I also had a good experience with the customer care. I needed to know wether it was necessary for me to upgrade the assistance, due to new privacy rules in UE and I received in a couple of days the exact answer.

CONS

I found no particular problems in this software.

alberto

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Iubenda works for me

PROS

it is very clear from the start that you will be guided and never left alone as for me a total newbie is the most important thing

CONS

there are few things for a newbie that could be presented in a better and easier way

Marco

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Iubenda for GDPR

Fulfil GDPR requirements with Iubenda requires longer than initially thought but the results are in line with the expectations

PROS

The online portal has lots of functionalities

CONS

Some functionalities are not so easy to use

Showing 1 - 25 of 185 Reviews