All iubenda Reviews
1-25 of 185 Reviews
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Ute
E-Learning, 1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed October 2021
Making the life of single business owners easier!
Carlo
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best Privacy Support
Given the new regulations and the complexity of the laws, thanks to iubenda we have arranged some details that we had not previously considered.
PROSThe best privacy policy generator for your site. In a few minutes you can create a complete and accurate policy.
CONSNo defect at the moment. Valid product and quick support.
Vendor Response
Hello Carlo, thank you for your review, it's very appreciated! We are happy to hear that you fully enjoyed our services. If you need help, our support team is always at your disposal.
Replied December 2018
Michael
Verified reviewer
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellent Hassle-Free Service
The service is absolutely brilliant, they do not hesitate to offer information and support, and that is what is needed. I'm pleased because the service is affordable for people who do not have stacks of cash available, and it simple, and straight forward to use.
PROSLike many when you're building a mobile and web application development business you need to get things moving quickly and without hassle. Iubenda offers that and simplifies the legal matters. As an end-user to many world-wide applications, my data and how it is stored, and processed matters to me, and I want the same for my end-users. Iubenda is simple to use and integrate into your web and mobile applications and its great if you want to understand data protection law.
CONSThat I license covers an app or website and cannot be easily made to cover an entire organisation for example take a business that might have a mobile app, dashboard, and website. It would be great if Iubenda made it so one license covers the various applications even though yes they may have different data processing matters.
Carmen
Renewables & Environment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2022
Worst customer service ever
We have been a client for 2 years. We had an issue with the cookie solution in one of our Wordpress sites and the team never responded despite several messages as that was critical for us. We needed to purchase another solution (so we ended up paying for two). As we are not renewing the yearly commitment we have just received a call. So sales department is up and running, not sure yet there is any customer support at all. Very bad experience for us.
PROSIt is fairly easy to use and comprehensive.
CONSWe had a problem with the cookie solution and despite many requests we never received any support.
Vendor Response
We are very sorry to hear about the issue you experienced with our customer support. It's never our intention to leave our clients in need of support, and we deeply apologize for any inconvenience this may have caused you. Please know that we take all feedback seriously and will use your experience to help improve our customer support in the future. We hope that despite this issue, you have had a positive experience with our company overall. If there is anything else we can do to address your concerns, please don't hesitate to reach out to us at info@iubenda.com.
Replied January 2023
Ivan
Verified reviewer
Computer Software, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Dead simple
They solve us the issue of maintaining a comprehensive and legally compliant set of policies for privacy on our website, this simply does the job easily. Well done.
PROSDead simple, one stop shop approach for privacy, cookies etc on a website.
CONSWe all search for lower cost services, maybe they can lower the price point for the simplest policies, but given the amount of effort it saves, in the end the price is OK.
Vendor Response
Hello Ivan, Thank you for your positive review! Yes, we are constantly adding new features to our services in order to make the process of making websites and applications legally compliant even easier in the future.
Replied December 2018
Simone
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
An easy and realiable solution for privacy and GDPR
My experience is very good, the software is very easy to use and complete, and the support is very good, they reply to my mail quickly.
PROSThe product is complete and easy to use and customize, accomplish to privacy and GDPR requirements for my customers was difficult and with Iubenda I can give theme a reliable solution.
CONSThe panel is easy to use, but some features are not so clear, it needs a bit of attention.
Reason for choosing iubenda
Iubenda has more features, it's more complete, and prices are clear.
Adam
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2022
Using iubenba will hurt your Google rankings
I cannot recommend iubenda to any company that uses SEO as part of their go to market strategy. Interestingly, fixing their cookie consent file is an opportunity for them to turn a weakness into a strength, but they haven't acted on that. If they do, I'll happily update this review.
PROSI love the idea of iubenda. A great starting place for compliance.
CONSAfter six months of complaining that the "core" file used for cookie consent is causing our site to fall in Google's rankings, the company has still not made any changes. More than 70% of their core file is unused by our settings, and that slows down our page load speed enough for our site to now fail Google's Core Web Vitals. They claim they are looking into this, however, it's been six months so I'm writing this poor review to hopefully help motivate the team to fix this. We rely heavily on SEO and have isolated iubenda as our bottleneck, and the team has shown no actionable response.
Tamara
Verified reviewer
Internet, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
A full-featured pruvacy & cookie policy solution
Iubenda is an unbeatable companion to manage my client's privacy policies: they are small businesses or professionals and they don't have a legal office who writes down their policies. Iubenda offers a valid solution to be compliant with EU, CalOPPA and APP.
PROSFirst of all, I'd like to mention the support: they always answer in a timely manner and their help is always effective. The software is the most complete tool to generate and maintain privacy and cookie policies and to gather cookie consent.
CONSManaging cookie consent is a little more tricky, as you have to set up more features. I guess that the GDPR rules don't help, though...
Vendor Response
Hi Tamara, First of all, thank you for the great review, it's extremely appreciated! Since our aim is to help users in easily comply with the law, we are very happy that you liked our service and had a positive experience with our customer support. If you need help our support team is always at your disposal.
Replied December 2018
Marco
Verified reviewer
Internet, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Essential!
Absolutely essential, I've been a super early adopter and it's the solution to a problem: the legal management of Privacy Policy and Cookie Policy. A must have.
PROSEasy to use, easy to install, also for dummies. Fast and super useful!
CONSJust one thing: the Consent Solution is, currently, hard to manage due to the fact that it requires development knowledge and doesn't have a dashboard to manage the consent certificates generated when users allow to navigate a website.
Vendor Response
Hello Marco, Thank you for taking your time for leaving this review, it is very appreciated. We are constantly working on new features for simplify the integration and the use of our solutions and the Consent Dashboard we launched last month is one example. If you have more questions or need support, please do not hesitate to contact us at info@iubenda.com or using the support chat you can find in every page of our website.
Replied December 2018
Ludovico
Verified reviewer
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
A complete solution for Cookie Policy and GDPR
It is an easy to implement/complete solution for the Cookie Law and GDPR, offering a IAB-compliant CMP solution, a need for medium/big editors. It offers several plugins for the most common CMS to automate the integration process. I needed a customized installation, and the support team helped me a lot.
CONSI really wanted a complete reference of the javascript API: I spent some time trying to find all the technical details in the docs, while I usually read just the reference to understand every possibility offered by the software.
Reasons for switching to iubenda
We needed a registered CMP
Stephen
Verified reviewer
Graphic Design, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
GDPR made easy
GDPR is tedious; I'm a web designer but suddenly I'm supposed to be a lawyer too. Iubenda takes that problem away and gives me peace of mind.
PROSIt's easy to set up and can be implemented on a Wordpress site with a simple plugin.
CONSI prefer to pay per site, and Iubenda is 'one size fits all'. Whether it's a simple one page site or a complex multi page site, the price is the same. More flexible pricing would be good or, better still, more availability of the free version for small projects.
Lorenzo
Graphic Design, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
The best solution for your website's privacy, cookies and consents management
I'm very satisfied with the service offered by iubenda. It allows my clients to save a lot of money for the process of creating and implementing all the legal documents and procedures required when creating a website. I'm able to implement everything with ease without coding a single line, so it makes this the fastest and most reliable solution on the market.
PROSQuite easy to generate the privacy/cookie policy documents. Thanks to the wordpress plugin is effortless implementing the scripts in a website. Customer support is very kind and on the spot.
CONSThe generation of the privacy/cookie policies could be easier. There is a tool that scans the website to help you find the services to add, but it's not perfectly reliable yet. Still, it's very helpful.
Federico
Sports, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Iubenda one of the best GDPR compliance tools kit
I tried other competitor similare software to be compliance with GDPR. After 2 year I consolidated all the different GDPR tool to Iubenda, becasue they have the most complete 360 degrees soution
PROSThe ease of use of the software and the huge number of functionality.
CONSThe Consent Solution + Internal Privacy Management price is high and is not progressive based on the traffic
Reasons for switching to iubenda
Because iubenda have a complete solution (before I had different tools to cover different requirements)
Steven
E-Learning, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Saves me from chasing Attorneys
Their service, product and customer service have all made the price worth it. You should at least consider trying this out, you will see the savings in the long run, especially if you're running a high volume site (and not just a hobby site).
PROSIt does a lot of work for you. Takes care of document structure and makes sure you don't forget a critical section. I also really like how it scans my website and lets me know what I should consider including in my policies.
CONSIt is a bit pricey, you pay per site. But when you think about how much time and energy this saves in finding an attorney to help with this, it is worth it.
Mo
Transportation/Trucking/Railroad, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Millenia Lawyer
Thumbs up!
PROSLawyer's job is to control the flow of information. A good lawyer, lets right data to get to you at the right time. A bad lawyer, sends wrong ones to make the real data increase it's value, an armature lawyer overloads you with too much of detail. Iubenda is not your lawyer but it's your trustful resource that you can go to get the right data, at the right time and just the amount you need. and they've been doing this for long tim.
CONSComplexity of various package. Please make it simpler.
Luigi
Publishing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
everything ok
ok
PROSquick and efficient and easy to be installed
CONStoo expensive the service and the extention
Robin
Staffing and Recruiting, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Must have & Easy to Implement
That the features are based on what you have were easy to implement and set up. If you are missing something, you will get notified as it combs your site. Support is super helpful.
CONSHaven't found anything yet. So far so good!
paola
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Very good
the customer service responded in an appropriate and fast to my request
CONSI havn't found any problems sincerely. it was easy to communicate with them and I got answers quickly
Francesco
Shipbuilding, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
A valid help for Italian startup
Very positive
PROSThe application is complete and provides very valid support for the establishment of innovative startups in Italy.The advantageous cost compared to the notary is highly appreciated
CONSWhat is less appreciated is the complexity of the procedure for setting up a new company. It is clear that it depends on Italian law and not on the authors of the software
Reason for choosing iubenda
For the clarity of the instructions and the timely assistance offered by customer care
Maria
Internet, 1 employee
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Effective
Banner and information on cookies. Preventive blocking of cookies
PROSI have implemented the banner and find it simple to set up. I downloaded the plugin and I use it to configure the preventive blocking of cookies. Thanks to the Iubenda guides. Useful and simple
CONSsince I am not a developer I would like to have a more detailed guide on manually blocking cookies on the client side
Marco
Verified reviewer
Design, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
The best provider for policy
Iubenda fixed all my issues about cookie and privacy policy. The best solution for my client websites. I absolutely recommend it.
PROSThe quality of service. The perfect integration with WordPress. The price.
CONSCustomer support is not always able to respond soon.
Rossano
Internet, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
SATISFIED
Ease of use and speed in setting the cookie policy and privacy policy. Extremely simple to insert services
CONSTo date nothing. I haven't had any other experiences with other software and I don't think I'll try
Giusi
Writing and Editing, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Good customer care
Privacy problems are huge and costly for a small website like mine. Iubenda allows me to feel safe on this regard without having to spend a lot of money
PROSThe software is quite easy to use. I also had a good experience with the customer care. I needed to know wether it was necessary for me to upgrade the assistance, due to new privacy rules in UE and I received in a couple of days the exact answer.
CONSI found no particular problems in this software.
alberto
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Iubenda works for me
it is very clear from the start that you will be guided and never left alone as for me a total newbie is the most important thing
CONSthere are few things for a newbie that could be presented in a better and easier way
Marco
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Iubenda for GDPR
Fulfil GDPR requirements with Iubenda requires longer than initially thought but the results are in line with the expectations
PROSThe online portal has lots of functionalities
CONSSome functionalities are not so easy to use