TimeTap

RATING:

4.52

(220)

About TimeTap

TimeTap has a level of flexibility and security you don’t often expect in an online appointment scheduling tool. TimeTap is packed with features, including API integration, that can scale to meet your most complex appointment scheduling needs. Easily manage and book appointments for multiple users across many locations for maximum time savings. Plus, Time Tap is HIPAA and GDPR compliant – giving you a highly secure web-based platform that you can trust to keep your data safe. As your organization’s needs grow and change, TimeTap can scale with you unlike other less robust scheduling platforms. The system helps save time for some of the largest organizations in North America and beyond and integrates with other popular platforms, such as Outlook and Salesforce. S...

TimeTap Pricing

PROFESSIONAL: (Solo) 1 Staff + 1 Location, $24.95/mo (monthly) or $22.45/mo (annual) (Team) 5 Staff + 5 Locations, $39.95/mo (monthly) or $35.95/mo (annual) BUSINESS: (Solo) 1 Staff + 1 Location, $44.95/mo (monthly) or $40.45/mo (annual) (Team) 5 Staff + 5 Locations, $74.95/mo (monthly) or $67.45/mo (annual) Enterprise plans are also available and tailored to your needs.

Starting price: 

$24.95 per month

Free trial: 

Available

Free version: 

Not Available

Create a Custom Booking Site. Brand the page to meet your needs. Create a scheduling flow to book appointments for an individual or multiple staff and locations.
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TimeTap Reviews

Overall Rating

4.52

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 218 reviews

User Profile

Kathy

Verified reviewer

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2018

Just what I needed, and more than I hoped

Pros

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Response from TimeTap

Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

Replied February 2018

User Profile

Joel

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2018

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Pros

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Response from TimeTap

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

Replied July 2018

Hayri

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

October 2020

Poor support even in Business Plan

Pros

- Easy to customize - Easy to manage - Price acceptable for huge teams

Cons

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

User Profile

Chari

Verified reviewer

Company size: 11-50 employees

Industry: Facilities Services

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2018

Wonderful

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Pros

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Cons

It takes a little bit to navigate around and figure out how to use everything.

Response from TimeTap

Hi Chari, Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears! Thanks again, Lucy

Replied December 2018

Marta

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

Scheduling COVID-19 Vaccines

Pros

We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time. We are now exploring using the system for other appointment scheduling options in our organization.

Cons

We had a hard time getting the forms to format they way we needed them to for printing.

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