My institution has deployed MIS solution using the software.

My institution deployed a management information system (MIS) to stakeholders in social work. Genuity IT Admin Suite supports the Enterprise application with various tools including ticket management, alerts, dashboard, and license management. Using Ticket Management feature, Genuity IT Admin Suite records all instances in which stakeholders interact with my institution's MIS, making it easier for customer service reps to resolve any issues. The essence of alert feature in Genuity IT Admin Suite is to view notifications about potential issues within our domain and take action. A notable action involves blocking users who swpict compromised credentials. Dashboard feature in Genuity IT Admin Suite has been a key to my institution's MIS to be user friendly. With the help of IT reporting feature, the IT department in my organisation gathers all data in a single point-of-truth where it is efficiently analysed and be able to assess the status of progress in achieving departmental and overall institutional goals. The feature is essentially used by IT department in my organization to know which items are in stock, how much of them there are, and where they are located Being a cloud implementation, Genuity IT Admin Suite makes use of access control or permission feature, such as use of log in credentials, to give access to only authorised users.

I wish the software could support Android and iPhone devices

Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship.

Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets.

There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution.

Easy to use and much easy to understand. Like the administration and setup

Like everything about Genuity. Makes it easy to track down all your inventory devices.

Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize.

Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring.

This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program.

I haven't found anything to dislike about this program.

Very good. They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update.

Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation.

Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in.

I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration.

There is nothing to dislike about Genuity system.

Overall, Genuity has added value to my organization.

Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging.

Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly.

This is the second company I've set up Genuity at and it's always a great experience. The team is fantastic for support, and any issues that come up they are quick to respond and get back to me with updates before I need to ask them.

How easy it is to use. I'm able to explain to employees who aren't as knowledgeable in using computers/software and it clicks right away. I love that i can have multiple spaces to manage IT & Facilities.

I wish it has more integrations with MDM's and HRS systems.

budget friendly many useful features (ticketing, inventory management, contract management, vendor management) Easy to use

Interface could be more user friendly Each action opens a new browser tab

Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way.

Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way.

Easy to use, great costumer service, the software give you good stats and real time notifications.

Genuity is packed full of features, offers excellent and prompt support, and is only $1 a day.

Low cost, ease of use, automation features, and the best support team out there.

Emails appear separately for users instead of as a thread, users cannot see who is CC'd on an email. This system works better if you have your employees use the portal.

The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data.

The asset mgmt still needs a lot of work to be what I consider quick and efficient.

Ease of use and implementation. Cost and the different modules you get right out of the box.

There is nothing so far I dislike about the product.