My organization uses AlertMedia to communicate efficiently in the event of an emergency. With our field teams spread out across the country, it is crucial to have a tool like AlertMedia as another digital and communication tool in our repertoire.

I like that you can mass communicate efficiently and effortlessly.

The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier.

It has been a good experience. The responsiveness of our rep, [SENSITIVE CONTENT HIDDEN], has really made the difference.

It's an easy tool to use and I like the notification results information

I could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.

We have been able to establish a robust mass notification solution.

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

AM gave me several months free to try them out, then gave me a really good deal for the rest of the year. They've been patient with our user increases, our technical questions, and our implementation process. Everyone there has been supremely helpful and if they don't know an answer they get someone online to help. The customer service side of it has been phenomenal.

I've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM.

I would say that API is a bit cumbersome at times, but other than that I have no complaints.

Very positive, a great help during our cyberattack

It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups.

Expensive, frequently have to remind staff how it is NOT to be used

I couldn't be happier with our overall experience with AlertMedia.

The ease of use for our team and how seamless the process was to get everything up and running.

The lack of creating multiple public pages.

Our company was looking for a solution that was a good value, easy to use, a great mobile app and something that had templates. AlertMedia delivers on all these areas.

The ability to communicate with our employees at the same time using text, phone and email options. The mobile app is easy to use and in case of emergency is critical to communicate with the whole company at the same time. The templates are easy to set up and would be essential if there is an emergency.

AlertMedia does not have any futures I don't like.

We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration

I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.

Generally I can't think of any cons. I've been happy with the product, the customer service, etc.

AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk.

AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need.

Most importantly we can alert employees if our internet/servers are down. Prior to AlertMedia, we'd have to call them (not ideal) and couldn't use email (because the internet/server was down.) With AlertMedia: simple, single message (text to phone) and everyone is aware of the situation.

Super easy to set up and deploy to our employees. Really like being able to group employees by location, team, etc. Tool is easy to use, site is very navigable.

We haven't used it long enough for me to form an opinion about features I might like to see. So far there isn't anything I don't like about the software.

Our partners at AlertMedia have been extremely accommodating to discussing our needs and requests and they have been responsive and easy to work with!

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

Have been great in working out customized solutions to our needs.

Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what types of incidents we have as where they are occurring by asset type.

No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received.

This has been a useful tool to utilize in managing and communicating to multiple offices. We have 25 offices and trying to keep up with safety and weather alerts at all of them was overwhelming. This helps to manage that.

The ability to set up alerts at each of our cities where we have offices so we can be informed of issues that we need to notify our office team members. The ease at which you can send out alerts to a specific or multiple offices such as closures, etc.

Sometimes getting the alerts tweaked to where you just get what you need and not a bunch of other various alerts.

It has been a pleasure working with the Alert Media Team. Especially [SENSITIVE CONTENT].

Ease of use. We liked how easy it was to implement.

We don't have anything we don't like. Thanks

AlertMedia is so easy to use. Our previous emergency notification software was very cumbersome. With AlertMedia, all you have to do is start typing in your message and hit send! Our implementation and support teams have been great to work with. We have streamlined the process and easily update employee contact information from our payroll database each month.

We can't auto update employee information from our payroll database to AlertMedia BUT we have streamlined the process to a few easy steps with the help of our Customer Success Manager!

I have used AlertMedia a lot to notify staff about snow storms , power outages and on local shootings. It is a very quick way to communicate with our roughly 350 staff members.

I really like how we can setup different departments to send alerts. We can send to all 350 staff or select just nursing, marketing, facilities, ect. We can also send to all locations or just pick one or several of our locations at one time. I also like how we can tailor our message to an emergency like a power outage, snow storm, fire or just general information.

I currently have no suggestions for improvement. I like it just the way it is.

The very best of customer service.

Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff.

maybe add maps to safety, evacuation routes

It's good. It's one of those tools that you set up and kind of forget about because you (hopefully) don't need it daily. It's easy to use, so if you haven't used it in a while then all the sudden need it, it's easy to navigate, which is important in an emergency.

It's easy to contact employees when events are near by.

It'd be nice if the software notified the administrators of events happening in the area (i.e., protests, weather events, active shooters, etc)

Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics.

Simple as 1-2-3. Login; select template; send notification.

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

First rate service and functionality, with continual upgrading of features.

It is very easy to navigate, intuitive, and scalable to apply to a variety of program and organizational needs. Reliable and adaptable to a variety of contexts for use so makes it easy to evolve with business needs.

No complaints, the features keep increasing which is great.

What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.

I haven't found anything too difficult to use or understand.

Excellent overall experience for us at Jordan

We use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message. John Coyle

Not sure we know how to use the complete software to help our company.

Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.

Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

There are no cons to report at this time.