The benefits are amazing - each phone call is automatically transcribed which is pretty good.

They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.

The only negative that I can say about dialpad is their process for removing licenses is not easy. We were charged for many licenses that were not being used.

Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.

Affordable price for small businesses with great user interface. Apps are available for all platforms.

Dialpad everywhere is excellent. It is great to have access across all my devices.

Its super easy to use, practical, i really like how easy you can transfer a call and see if the person was available or not.

I hate it more than any other product I have ever used.

Occasionally, I'll miss a call without a notification, and sometimes have slow response when making outbound calls.

Good system overall that offers a very nice user experience.

Ease of use, maintenance, feature set, and integration capability sets Dialpad apart. The mobile app is great compared to most other providers as well.

Easy to set-up and 'just the right functionality. Excellent customer service.

Use on a daily basis and it is great. Great way to have 2 phones which out actually having two.

Love that it likes to our google accounts, great for remote users (which really came in handy for Covid).

Maybe the callers are hanging up before I have time to pick up but I have encountered this problem a few times before.

The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong).

I love the integration with Gmail, the features and the month to month billing.

The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

The slight delay when you press call to when it actually connects is somewhat annoying. I don't know if that's common for all VOIP systems but it's a longer delay than when I call with a call.

Be able to save money and time having the same software to text, call, record conversations and summary data from old calls and text is the best.

Customer service was there at every turn to help us set up and even import or address book.

We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

The consistency of call quality, and ability to quickly hold, transfer, or mute the call are superior to our previous software.

Very happy and impressed with my Dialpad number as a front-line, first-contact experience of my company. I trust the flow of inquiries, business opportunities, and overall impression to Dialpad.

Easy to use when about texting, making calls and tracking data. Recording system and transcript are getting better and very helpful.

Their customer service is great as well. Anytime I have issues they are always eager to help.

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Ease of use and stability. Being able to use it like a good old fashioned phone.

Easy installation and deployment, great integrations and add-on features like recordings. Our employees really like it.

Only thing I liked about DialPad was the hold music and ability to have a direct extension.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi.

While our needs our basically simple, reliable phone service,  the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us.

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business.

Technology integration is poor, customer support results inadequate, no real solutions to problems.

Lack of shortcuts for basic processes (user passwords/course enrollment). Manual course enrollment is cumbersome.

Overall experience has been great. The team is very helpful and responsive to inquiries and support.

I think over all the system is very user friendly and easy for us to incorporate into our industry. We use it to varying degrees throughout our company and it work with all levels.

It has been so pleasant and the support team has been so helpful with any and all questions during our processes of setting up and afterwards.

Friedmanu is an amazing tool for any business owner.

With such high turn over in the retail industry it has helped us get our new employees up to speed quicker than any other program we have tried. The employees find it very informative and easy to use.

As a business owner it is great to be able to track the progress of new employees and managers as the progress through the training.

Possible the only negative point I can mention is the time zone difference as we are in South Africa. However that said support always responds promptly and we work around it.

On top of the training there are so many resources and templates we have used to help our day to day operations. This alone was worth the cost of the membership.

The customization and features provide for a great set of tools to train new employees, increase company standards, and provide continuing education.

The training courses are relevant and easy to understand as well as provide good knowledge check support throughout to highlight important concepts.

US Dollar

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity. 

The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

LongDescription

Call Transfer

Online Voice Transmission

Meeting Management

Performance Management

Access Controls/Permissions

Activity Tracking

Employee Directory

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Assessment Management

Call Queues

Contact Management

VoIP Connection

Audio/Video Conferencing

Outbound Call Center

Mobile Access

List Management

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Hotkeys

Training Management

Intent Recognition

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Dashboard

Manual Dialer

Multiple Parties

Speech Synthesis

Alerts/Escalation

Speech Recognition

Goal Setting/Tracking

Power Dialer

Reporting/Analytics

Video Conferencing

Drag & Drop

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Live Chat

SIP Trunking

Automated Attendant

For Small Businesses

Natural Language Processing

Multi-Channel Communication

Computer Telephony Integration

Call Tracking Metrics

Automatic Outbound Dialer

AI/Machine Learning

Chatbot

Conversation Intelligence

Predictive Dialer

Campaign Management

Content Delivery

Content Management

For Sales Teams/Organizations

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dialpad

In Person

Live Online

Webinars

Documentation

Videos

FriedmanU is a learning management solution that helps businesses with sales coaching, training, and ongoing education. The main features of FriedmanU include reporting and statistics, training management, customizable content and learning tracks, and document management.

Real Time Analytics

Course Tracking

Self-paced Learning

Content Library

Sales Reports

Built-in Course Authoring

Learning Paths/Tracks

Reporting & Statistics

Customizable Branding

Learning Management

Gamification

Document Management

Search/Filter

Course Management

Training Administration

Our pricing plans are broken down into three categories:
1. Single Users
2. Small Businesses
3. Enterprise/Custom 

Dialpad vs FriedmanU

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons