RingCentral Contact Center
About RingCentral Contact Center
RingCentral Contact Center Pricing
RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information.
Starting price:
$65.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for RingCentral Contact Center
1 - 5 of 183 Reviews
Joshua
Law Practice, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Very pleased
Charity Mae
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
RingCentral is the best!
I like how it is easy to use for communicating with our client
CONSIt will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best
Steven
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Wonder Phone Cloud Based System
My overall experience has been extremely positive.
PROSThis is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses
CONSThe pricing is a bit on the high end of the market would be my only complaint.
Reason for choosing RingCentral Contact Center
Functionality was the primary deciding factor.
Willard
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2023
Worst Customer Service Ever without Exaggeration
I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.
PROSMultiple features at multiple levels of service and offers HIPAA compliance.
CONSHigh Priced and poor customer service downgrades any positive reviews of this company.
Reasons for switching to RingCentral Contact Center
RC was offering free service during COVID-19
Debora
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Nothing beats RingCentral when it comes to call management
Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.
CONSI love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.