Great investment for our customer focused teams.

D prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday.

Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.

Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.

Nothing that I can think of makes me dislike this software.

Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.

It helps me as a team lead to see how my teams calls are going and what to train on. Helps me as a sales person also know how I can increase my efficiency.

It was also an amazing tool for me to be trained and getting up to speed quickly.

Integrates well and easy to use. To the point and effective for the use cases needed by myself and organization.

So far it is good and I am looking forward to seeing more what it can do for me.

The user interface is pleasing and easy to understand/navigate. The search abilities are pretty good too.

The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.

I loved this pridcut because it gave me actionable insights into how I could improve as a sales rep.

The warning message at the beginning can be a bit abrupt but it's not the biggest deal in the world.

Its amazing, easy to use, and a great centralized tracker for all account based conversations.

Ease of use, salesforce integration, great brand and strong product innovation.

Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.

Sometimes the lagging or it not picking up the correct words.

Sometimes the recorder joins late or not at all but that may be a me error. Overall there are very few changes/gripes that I have for the software.

Gong is really good for helping you learn what you need to improve on. Really good for hearing how you sound and being able to go over with peers and improve.

It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time.

The pricing is a bit on the high end of the market would be my only complaint.

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

It is a great application overall with ring central.

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead.

Our clients and staffs get to communicate with us effectively and I love that about it.

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

We recently switched to ring central and have been very impressed with the functions and ease of use for all staff.

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

Super happy using this software for call and text communications.

It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.

I enjoy the functionality and ease of use. It's great on desktop or mobile.

The system is wonderful, most beneficial for small businesses, pricing could be more competitive.

Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number.

Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of.

Required through my company to stay in contact with our colleagues during the pandemic. Voices and video come in clear and super easy to join in.

The support team was great. They made sure I got the answers to my question and they walked me through very well.

RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity.

Ring Central does everything a phone system can do. We really loved the cell phone integration options.

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly.

There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application.

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Janna was my technical support representative and she was excellent. She had a great attitude.

I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient.

Sounded attractive, price was reasonable, had good reviews mostly.

Delays in the call quality, terrible customer service, and extra charges.

I love how easy it is to send and receive faxes. On our old machine, half the time faxes wouldn't send or we never received them.

We have used Ring Central for a few years now and feel confident to recommended it. The features are easy to use and understand.

Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great.

A good software solution for teams and individuals who require more than just a physical phone.

US Dollar

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals.

Learn how companies like LinkedIn, HubSpot, Pinterest, and Twilio use Gong to win more deals, skyrocket rep success, and gain critical market intelligence.

LongDescription

Call Tagging

Meeting Management

Performance Management

Code-free Development

Sentiment Analysis

Natural Language Search

Competitive Analysis

Call Recording

Collaboration Tools

Sales Trend Analysis

On-Demand Recording

File Transfer

Assessment Management

Recording

Audio / Video Conferencing

Content Management

Statistical Analysis

Performance Metrics

Call Scripting

Training Management

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Event Triggered Actions

Visual Analytics

Reporting & Statistics

Correlation Analysis

Dashboard

Alerts/Escalation

Speech Recognition

Reporting/Analytics

Scheduled Recording

Feedback Management

Call Tracking

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Data Management

Search/Filter

AI/Machine Learning

For Sales Teams/Organizations

Sales Activity Management

Contact Management

Automatic Call Distribution

Communication Management

Deal Management

Video Conferencing

Automatic Outbound Dialer

Conversation Intelligence

Labor Forecasting

For Call Centers

Employee Scheduling

Content Delivery

Email/Help Desk

FAQs/Forum

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

1000+

Gong.io

Live Online

Webinars

Documentation

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet your customers on any channel at any time. 

Do more with your customer support and upgrade your call center with RingCentral Contact Center. As the industry leader in cloud contact center software, empower your employees and deliver better service on any channel at any time.

Real-Time Analytics

Call Transfer

Quality Management

Surveys & Feedback

Caller Profiles

Multi-Channel Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Single Sign On

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Call Logging

Automated Routing

Call Center Management

Progressive Dialer

Data Import/Export

Call List Management

Call Routing

Text to Speech

VoIP Connection

Outbound Call Center

Lead Management

Mobile Access

Survey/Poll Management

Real-Time Data

Inbound Call Center

Phone Key Input

Call Center Integration

Call Reporting

Queue Management

Social Media Integration

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

File Sharing

Activity Dashboard

Computer Telephony Integration

Multi-User Collaboration

Fax Management

Real-Time Chat

Chat/Messaging

Conversion Tracking

Keyword Tracking

Interaction Tracking

Manual Dialer

Real-Time Reporting

Chatbot

Conferencing

Contact Database

Monitoring

Workforce Management

Call Transcription

Call Tracking Metrics

Live Chat

Campaign Management

Callback Scheduling

List Management

Employee Management

Calendar Management

Skills Tracking

Online Voice Transmission

Screen Capture

Screen Recording

Multi-Channel Data Collection

Audio Capture

RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. 

Contact RingCentral for detailed pricing information.

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