All Highspot Reviews
1-25 of 44 Reviews
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Tanusha
Telecommunications, 10,001+ employees
Used unspecified
OVERALL RATING:
4
Reviewed October 2023
Pocket phone directory, thats very convient!
Emily
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Highspot Is Great! But....
I loved it! And would 100% suggest it again at all of my new orgs, including the company I just started at.
PROSI really do love Highspot as far as CMS's/KB's go as there really is so much you can do with it as far as customizations, integrations, etc.
CONSI wish the UI was a bit more customizable and that there were better versioning options for content coming from Google Drive (as well as permissions sync from Drive) and those are my only wishes with Highspot.
Reasons for switching to Highspot
To unify the company CMS platform to one system
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2020
Great Tool For Accessing Materials
My company has a lot of materials, pdfs, decks, media, etc. so having it all in one place is great and I love that their search results are very intuitive and will populate related materials.
PROSI really like Highspot. It was really intuitive in searching for the correct materials and since my company had a lot of materials loaded into it, it would also show related materials. Sometimes I would be looking for one thing specifically, and then would see other options and pick them because they were better so I appreciate that it brought out all the related items in the search. Highspot also allows you to share materials directly with others without having to download and send an attachment.
CONSThe only drawback was having to "remix" materials if you wanted to grab one slide from a deck and add it to another. Depending on the number of slides you were "remixing" it could take a long time for it complete. Because of this I shied away from sharing it that way and would often just download the material and send it out directly.
Reasons for switching to Highspot
I wasn't the decision maker but I imagine that it was because we wanted to get away from downloading material and sending them as an attachment, where with HIghspot, we can share the material directly with the client. The client can view it but not download it so we don't have random materials out there. Again, I didn't make the decision but this seems like the biggest upside that Seismic either didn't have or we didn't utilize.
Elizabeth
Computer Software, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed December 2021
Not intuitive, Bad UX/UI
It has been horribly challenging to use and we have never received training. I would never recommend this software to anyone.
PROSIf I wasn't forced to use this software, I would never use it.
CONSThis is one of the most confusing and horribly designed software I've ever used in my life. The UX is from 2000. The navigation and terms used are not intuitive or easy to understand.
Sai
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Perfect software for knowledge management
Great resource and software for sharing, pitching, and tracking
PROSHighspot makes it easy to manage and access resources within an organization. Pitching through Highspot is efficient and sharing presentation decks and controlling access is effective
CONSThere are no noticeable downsides with using Highspot
Reasons for switching to Highspot
Dynamic UI and search functionality
Kunal
Verified reviewer
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Most Advanced Sales Enablement Tool
I use Highspot all the time, atleast 3-4 times in a day and I totally love it. It has made my work life so much easier by it's amazing features such as, allowing users to share content over internet with clients/prospects, Browsing and searching for content based on certain parameters like, product line, customer segment and region. Also, it's Machine Learning capabilities regarding understanding it's users pattern and behavior is simply amazing.
PROSI love the ability to upload the content and share it with the clients/prospects and tracking when a customer is opening the content which we had sent. It gives me a clear idea at which stage my prospect is and what he has accessed and what areas I need to focus on during the demo with those clients.
CONSthere is nothing to dislike about this tool. I had some issues earlier where there was some lag in accessing docs but it's all been sorted.
Laine
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
One-stop Spot
I like to create "spots" for EACH individual client. It provides a more custom experience, without actually taking much of my time to customize.
PROSEase of use. My clients never have issues viewing or downloading material I've sent them - I give them ONE link for their "spot" and everything they need to know will be there.
CONSSometimes I send an internal link (not viewable by the client as it prompts them for a login) instead of an external "pitch" link.
Reasons for switching to Highspot
Company choice, at two separate industry-leading companies.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Scalable and User Friendly Content Management Tool
Friendly, responsive, and innovative team. Product is heading in the right direction, and nothing quite measures up that i've used yet. Adoption is great.
PROSI love Highspot's approach to organizing and tagging files and folders such that multiple items can be associated to a persona, opportunity type, pain point, etc. The search is the most intuitive I have seen thus far, and I've used 5 content tools.
CONSWould love to see more bulk analytical capabilities. My reps can see how long someone spends on a page of their document, however Marketing can't see the total time all prospects have spent on a page - makes it hard to analyze effectivness of content at scale. Secondly, Highspot does not auto-relate to Salesforce, which means I only have analytical capabilities against salesforce records for a small fraction of our content.
Anonymous
5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great resource for product content
Experience has been very good. It allows me to stay up to date on our products & services - making me a better resource to my customer & helping us expand their use of products/services with new sales.
PROSI use Highspot all the time-almost daily. My company uses it as our source for internal & customer-facing product/service information. I find it very easy to use. I often download & save reference information for reference. I can bookmark a document/information to my content & I will automatically get a notification when an update is made. It helps me be a better resource to my customers & to my colleagues.
CONSThe way that my company uses Highspot, there is a lot of out-dated content. It would be easier to use if you had the ability to select multiple criteria for finding information/documents. (it may be available, but I'm not aware of it.)
Yama
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Manage all your marketing content
Great I love it. It makes using Google drives to share information among team members not necessary. Repository for all your marketing content.
PROSA one stop shop to gather any type of marketing material you would need, and having this connected to your CRM, outreach system, or email browser. This is amazing software.
CONSSometimes it can be difficult as more content is being added to the system to find exactly what you want to use. It may be simply making sure information is not outdated .
Nathan
Marketing and Advertising, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Great tool to store all enablement content for the company
This has helped me find relevant information to get ramped up on certain areas of my job as well as help me find important decks for client calls/etc.
PROSThe search function is nice and the content is organized to find all relevant content quickly.
CONSI don't have any concerns or feature requests for the product.
César
Verified reviewer
Computer Hardware, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2022
Great for virtual inventory
Highspot I think is an excellent platform to implement for small and medium businesses that need help with logistics, it is a platform that offers enough tools and integrations to maintain an entire ecosystem around it. I have had a good experience, highly recommended.
PROSHighspot is a platform for the organization of business content and workers, it has many very useful tools to improve the organization of companies, maintain communication with the client, and store many files. The upload system is very convenient, it works very fast, and also the integration with Google Drive is excellent. Overall, it's a very good platform for the specific job you're asking for.
CONSIt can be difficult to understand the interface at the beginning, it is not very intuitive. I wish there were more ways to personalize databases because normally it would happen that files accumulate in the same folder, and at that time I wish I had more freedom to manage those files.
Eric
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed April 2022
Highspot: content management made easy
Highspot was procured by our Product Marketing team and I helped deploy it. All of our other admins have departed the company so it's just me now. I actually don't mind my new Highspot duties, it's easy to share Spots, add new content, and send invites to new hires.
PROSI love the ease of deployment and the simple way of adding new content. It's easy to segment things off in different "spots" and get them uploaded quickly. The feature where they are auto-updated when they are amended in Google Drive is very convenient as well.
CONSThe inability to create a sub-folder, or "sub-Spot" is a little frustrating. Sometimes it would benefit us to organize things in a way where groups were part of other groups, which is not possible. Some of the admin functionality is a little lacking. I don't have great troubleshooting abilities or impersonation features to play with.
Reason for choosing Highspot
Cost and branding ability
Alejandra
Verified reviewer
Construction, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Highspot reorganizes all our sales
All employees involved in sales activities have access to the Highspot account (Sales, Marketing, CX, Legal). We use the platform in different ways. Most commonly it is used to host marketing documents, PowerPoint presentations and important content for sales staff to use in their presentations and customer research. The platform was also used to run our induction and training programs, as well as sales games for reps. On Highspot, customers also have a dedicated space where they can archive important documents, such as presentations, proposals and contracts, that they need to keep. Finally, we have recently added and acquired Highspot LMS, which allows us to offer new training and classes to our reps.
PROSOur reps' ability to "edit in Word online" or "edit in Excel online" is admirable because they don't have to download a document, edit it and then upload it back into the system. Any changes are automatically logged and entered directly into Highspot. Later, they can be displayed directly from the stage. The search function within the application is very accurate and finds the most relevant information based on questions from our representatives.
CONSThe Highspot presentation could benefit from some modifications to give reps the ability to take notes similar to what PowerPoint offers. Depending on how many "spot" areas each person has, it can make the platform slower. Last year we detected that problem and fixed it with the help of the Highspot support team, who helped us make modifications and edits. At this point, the problem no longer exists.
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2021
A lot easier to navigate than Confluence, but still pretty average
I'm using Highspot to quickly access sales materials and resources to both send to customers and make sure I'm following correct internal processes that exist within my company. For the most part it's working well and I like it more than when I had to dig up those things in Confluence, but it still isn't as streamlined as I'd like.
PROSI like the organization of documentation and resources in Highspot and I like that I can easily preview documents before downloading them or accessing them to send to a customer. The ability to see others' comments and reactions to documents is helpful to as I seek those that are most heavily used.
CONSI feel like the search function still doesn't do a great job of finding what I need it to. This was always my concern when I'd search for things in our Confluence instance when this type of documentation existed there. Highspot is definitely easier to navigate but I still don't feel like I get directed to the materials as easily as I'd like to. It often takes a lot of digging and repeat searching.
Reasons for switching to Highspot
Our Sales Enablement teams wanted a sales focused hub for these things to live.
Caitlin
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2022
Daily user
This enables me to do my job so much more efficiently--between onboarding new employees and coaching tenured employees on product updates, negotiating, client use cases, etc., this is a must have.
CONSSometimes the search results are almost too broad to sift through
Mitchell
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Amazing for Company Content Centralization
Overall, a positive and people seem to be keeping up nicely.
PROSI love how I can keep cross-functional teams abreast of the latest Marketing content for their use in-field and internally.
CONSThere is a bit of a learning curve to HighSpot. Ease of use could be simpler.
Reasons for switching to Highspot
Too much clutter on Drive
Jennifer
Marketing and Advertising, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Highspots makes my job so much easier
Highspot has made it so much easier to link our proposal software to gmail to the client. It is an easy way to track info and I also love that it gives the analytics of opening, length of interaction, notifications of email/info interaction by the client. I doubt there is another product that can do what Highspot does-when it comes to efficiency, ease and functionality, this product is above average.
PROSI love that it links to our proposal software and I can send my proposals directly to Highspot to load.
CONSOrganization of content. When I load a lot of new files and proposals, it is easy to let it get too full; making it difficult to stay organized.
Raad
Consumer Goods, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
a comprehensive center for sales teams to learn and implement best practices.
Highspot is user-friendly and provides access to various training materials, tests, assessments, and notes from managers. It allows access to customer records, previous campaigns, and call recordings to identify areas for improvement and create notes for better performance. The creation of a private library of best practices enables the team to refer to and learn from it to perform like professionals in any situation.
CONSNo negative consequences have been identified, and Highspot's advanced tools have helped improve the team's performance and customer experience.
Yotvat
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Great for content management, long way in terms of pitch templates
Good support and vision
PROSEase of use and search capabilities. Easy to navigate through the system
CONSI would have loved to be able to do more with the pitches - more functions like videos and animations. Also, it’s not very intuitive
Reason for choosing Highspot
Ease of use and pricing
Kim
Marketing and Advertising, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Highspot User
I like the fact that my company has a Highspot team that we can contact at anytime if I run into a problem.
PROSOur company just started using Highspot and so far it seems to be pretty easy to work around the software. I like the fact that numerous people can write a proposal, have an RFP, presentation and I can tag all of them into one file.
CONSI don't have any cons about it so far since we just starting using it. We switched from Dropbox to Highspot.
Nicole
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great tool that finally got us organized
I love most things about Highspot. The ease of use, the amazing search capability, and the ability to finally have a perfect way to give our Sales team and CSMs a single source of truth for all collateral.
CONSI wish it was easier to look at a document and see which users have viewed or pitched it. I also wish it was less expensive per user so we could give access to the entire company.
Karla
Media Production, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
2
FUNCTIONALITY
4
Reviewed July 2020
Highspot
Great product. Makes it easy for clients and gives a lot of benefits to sellers by being able to view statistics on the files. Ease of use could be better, but I love it.
PROSMost impactful features are the ability to see who has viewed, how many times it has been viewed, and how long someone has viewed when sending to clients.
CONSCan be confusing to navigate, would definitely need a tutorial/navigation in order to see all of the features and get the best use.
Cerella
Information Technology and Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2020
Great way to save and send content
We utilize the tool in a multitude of ways! We use it as a training tool specifically for onboarding, searching for demos or upcoming events and send any external content out to potential clients.
PROSI like the ability to easily search content and have the option to send out to potential clients!
CONSNone that I can think of right now! It's great!
Carl
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
A must for Sales Enablement
This has over all been a great experience as a user and support is great.
PROSThis software has changed onboarding and allowed us to foster a culture of learning.
CONSI feel the search by group could be better. Most people are used to a Google type search vs an Amazon type search.
Reason for choosing Highspot
No