We love ZoomInfo, you can do a trial in the beginning to dip your toes in the water and see how you like it, but again they really do work with you on pricing if that is what is deterring you from trying out this software. If you are a staffing/recruiting firm, I really recommend you trying this out!

We absolutely could not live without ZoomInfo! This software has made such a huge impact on our business, it is so easy to use and they really work with you on pricing if necessary! There are so many awesome add on you can choose from for your account, and we love being able to search millions of companies and get direct work line and mobile dials + work emails. It has helped out recruiters reach out to many hiring managers directly.

I would say pricing is a little bit high, but again you get what you pay for! And this service is 100% worth it in our minds, that we do not mind spending the money to make the business grow.

I have been a user for over 6 years and I love the tool. Their customer support is always responsive - although I have rarely ever needed them because the software is very intuitive and always is working just as expected. In my experience, the sales teams work with your budget on renewals - always are flexible and make adjustments to their packaging/pricing to fit your needs.

The quality of data is top notch. I have used many different sources of marketing data - even worked for 2 of the big players - and the data at ZoomInfo is among the top in quality for B2B. Their software is extremely easy to use, even with the recent update a couple years ago. I have trained many BDRs and SDRs on how to use the tool for prospecting. I have implemented this solution at new companies I have joined and it is always received as a high-value software that continuously is renewed year over year.

There's not many cons about this software. This is being really nit-picky but... I have used the tool as a marketer to build/target and export lists. Although ZoomInfo integrates with some CRM tools, I found I still needed to export the data into excel, add any custom fields (such as Lead Owner, Lead Status, etc), then upload it into the CRM. So it is a bit time consuming. If ZoomInfo can find a way to allow you to add custom fields to the data before instantly integrating into CRMs, that would save a lot of time.

Very traumatic experience. Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

I like the ease of use for building account plans and hiearchy trees for accounts. I can easily build contact lists for prospecting and import into SFDC. Their support staff was always on top of requests.

Sometimes the data was outdated and contacts would not have direct lines.

Zoominfo has been an incredible resource. I have implemented at 3 different sales departments and will continue to require it as part of my sales tool set. I was surprised to find that in outing previous contact databases for Zoominfo, the company was paying about the same, if not more, for databases of half the size and little-to-no direct contact info. There are some startups with a fraction of the database that may be a better price-fit for individual users, but I think you're doing it wrong, if you're using: - Insideview or Dun&Bradstreet (not even comparable for direct contact info, for around the same price) - Rainking (great tool for companies targeting IT Departments, has similar detail in contact info, but not as extensive of database)

The accuracy of the data. Zoominfo has more direct dials, including cell phone numbers and desk extensions, than any contact database on the market. Zoominfo also provides emails for just about all of the contacts in it's database and does a good job of verifying/updating these contacts/emails regularly.

Zoominfo has very detailed data across all firmographics, but their employee count for small businesses (between 5-15 employees) is often inaccurate. For instance, in populating a list of companies with 10 or more employees, a lot of those 10-person companies may only have one or two... Not a big deal, in considering their accuracy for companies with over 20 employees and all the other pros. It use to be a 'steal', but the pricing has continued to increase since Discoverorg purchased it. Still a very reasonable price for it's value, but it is becoming frustrating as the costs continue to increase significantly. They have a minimum, which amounts to ~$5,000/yr, which makes it inaccessible to individual users.

Overall, I have seen value from ZoomInfo and it has helped me accelerate some deals.

with ZoomInfo, I like that I can get notifications about the companies that I care about and what they are doing. That allows me to strategize what I want to do and who I need to reach out to to. And when I do my outreach, I know what I need to say with my messaging that will cut through the noise and get a response from my buyer.

Because there is so much you can do with ZoomInfo, sometimes the software is a bit hard to use. It really does take time to set it up properly, otherwise it's just another too-powerful, often clunky solution in my tool kit.

we are very happy with this software and this is a key platform for our outbound

it's accurate, the database is big, very easy to work with a very reliable, very good support

its is less accurate for EU leads, its pretty expensive

This product has dramatically transformed our companies "attacking" process of sales. Would recommend to anyone needing lead generations.

ZoomInfo is a life saver for those sales/cold-calling individuals that have a hard time reaching their targets. It implements numbers/emails so you can have your targets direct line, and is very useful in following up and striking conversations between managers, employees, or potential targets in a company.

Sometimes it can have ambiguous or outdated information and it makes it difficult to track down exactly the person you're looking for.

Overall, it's an extremely helpful tool for sales, that can be customized to your organization's needs.

As I use it to find correct data for prospecting or simply enriching existing contacts -helps understand the organizations hierarchy and look up targeted contacts in targeted roles. Love the buyer intent tool, that shows if any companies are researching your software, and allows focusing on targeted outreach.

Have found that it's not the best for prospecting outside of US. EMEA & APAC data is not so widely available.

great - demos are valuable, product is great - pricing is painful, but ROI is fast!

It just works!from intent, through to insight, through to finding contact details and automation, the process works smoothly and accurately.it's always in my first few software choices when building a stack

pricing is a hassle - just show me the real price instead of teasing with something that's going to drop by 40% anyway.more credits are always useful, and different payment terms for startups would be appreciated when trying to bootstrap

Overall it has worked well. I did consider integrating with our CRM to add complete contact details when we had information missing, but it made me nervous with privacy laws so I did not do that. Overall the software works well and does what it should, I just wish there was a little more flexibility with segmentation so all companies could be found in a specific market.

I really like that I can look up complete contact details for individuals we've talked with but may not have complete info.

The only thing I've found that I don't like is that when I compare information from ZoomInfo with other platforms like Dunn & Bradstreet, D&B is able to find more companies and contacts than ZoomInfo. However, to be fair, it works the other way around too where ZoomInfo finds some that D&B does not. I wish the segmentation could be more broad, then drill down from there.

The ease to use the software is what I liked best. Zoominfo is great.

Training videos/information needs to be meatier. It's cool but lacks some meat. Engage is in its infancy compared to other software programs out there.

ZoomInfo has the largest database of companies, contacts in the USA, it helps our sales team, who are working with the US, to get relevant contact information and most importantly, the tool helps us to get direct dials.

Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States.

Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful. Moreover, the data quality in Europe is poor, we need to use another tool (Congism) for Europe.

ZoomInfo SalesOS has truly impressed me as a passionate advocate, thanks to its outstanding organizational features and remarkable contact identification capabilities. The platform's curated information and data surpass those of its competitors, making it the clear leader for my company's needs. Moreover, the seamless import/export functionalities provided by the platform are a massive time-saving asset, seamlessly integrating with our existing CRM system.

It is vital to recognize that data accuracy may not always reach 100%. Hence, it becomes imperative to ensure that your website administrator possesses a thorough understanding of all the available features. Failing to do so could potentially impede your ability to extract the platform's full potential and reap its benefits. By equipping your site administrator with a comprehensive comprehension of the platform's capabilities, you can optimize its usage and maximize the value derived from it. This proactive approach will enable you to make the most informed decisions and leverage the platform to its fullest extent.

Overall ZoomInfo Sales OS has done wonders for my small business! It opened up a world of contacts and doors that we would not have been able to open on our own. It's simply a great idea and one that no other company is doing that I'm aware of, at least not on this scale. If you deal with a lot of business to business sales, this is really a must have. Even if you are just looking for certain contacts in your industry, ZoomInfo will really help you out. Highly recommended to businesses of all kinds!

ZoomInfo SalesOS is unlike any other software I've used! Gone are the days of spending countless hours searching for leads or contacts manually...Simply use SalesOS to get a whole database of relevant info quickly and safely. Other than the great concept of ZoomInfo in general, and the great info you can get from them, I have to say the thing I like the most is their customer service. They are very attentive and available to help you make sure you get the most out of the platform.

I honestly don't have anything really negative to say about ZoomInfo Sales OS! If anything, it can be a little confusing at first because they have many different pricing options and packages to choose from. But fear not! If you need help deciding what's best for you business, their great customer service team will guide you every step along the way.

It helped me find prospects that I can reach out to with cold email campaigns and I didn't have to spend hours and hours generating my own lists, so it saved me tons of time. Before ZoomInfo, I would spend 4-5 hours generating a manual list of 50 folks. Post ZoomInfo, I could pull a list of 500 people in 5 minutes.

There are a tons of accurate contact information in the platform, which is great. It was very easy to set up lists for different parts of the country so I could come in every day and pull prospect lists of folks that I want to reach out to. It was also very easy to go in and find one-off contact information for folks that I may stumble upon on LinkedIn or something.

ZoomInfo charges you a per contact fee and the filtering is difficult to funnel out folks that aren't applicable to me. Often times my list still has folks that aren't my ideal prospect. And filtering them out again before I export to Excel and am charged a credit is nearly impossible and very cumbersome. I wish that piece was easier.

We left ZoomInfo just because the data was inaccurate and we paid a lot of money for their top-tier plan. The buyer intent data was good but not the best as other competitors offered the same too. It is a good tool overall but needs a lot of improvements

It is a good tool which is easy to setup and uses no doubt about that. Good for prospecting.

Very very expensive as compared to products that offer the same thing. After you get them they forget about you, poor customer service. Inaccurate data.

Very poor.We find this tool is useless and wanna to end the contract. But we overdue 2 days of the auto-renew date. So it end up paying this tool without use for another full year price, we negotiate for a long time, but no luck. They are just not care about whether your success.

Enrich part of our CRM data in hubspot, charge by credit also have flexibility

- Really small percentage of the data could be enriched, so it end up a useless tool.

If you are trying to choose between the top options in list acquisition services don't hesitate to choose this one as the universe is far larger and more up to date than anything else out there.

Zoominfo is simple to use and has the most up-to-date contact info of any similar service I've used. It's rare I ever find a company not listed so I can always at least find a main number for the company and typically any company is well built out with all or most senior executives and usually most Director level and Manager levels as well.

I feel like they could do better with the way they link to linkedin profiles as very often there seems to be a total mis-match but this is really a minor issue given all the value-add this service provides.

It was great as long as we were using their product. But as soon as there was any kind of issue where we wanted to change our contract they threatened legal action super soon. First time I've ever worked with a company that relied more on legal threat to retain customers than providing value. It's been a really negative, hugely distracting experience that is still on-going.

Their data is pretty good. Not better than some of the other competitors on the market but it did the job.

- Unexpected evergreen clauses in contract that I was not able to cancel my contract despite reaching out A MONTH before the contract renewal - Non-responsive sales reps / AR team when dealing with a contract issue trying to reduce the size of my contract before the renewal - Now being collected for an amount larger than my original contract claiming I didn't reach out to the specific email that was in my contract

Overall the experience with ZoomInfo has been great. We transitioned from legacy DiscoverOrg, which, was very outdated and limited us to only a specified amount of accounts and their information. ZoomInfo has opened us up to a whole new world when it comes to prospecting.

The ZoomInfo platform is super user friendly. The UX is very intuitive and easy to learn. We primarily use ZoomInfo for exporting lead contact information into our Salesforce CRM. We also enable alerts on target accounts to give us up-to-date information on the account that we use in outreach—keeping us relevant in our personalized communications to leads.

Not a major pain point, but the integration with Salesforce does not use "fuzzy" logic. For example, if I am exporting a lead to an account that already exists in our Salesforce, but the account name in ZoomInfo differs slightly from what is in our Salesforce CRM, the accounts will not match. For example, an account might be named "Acme Inc." in ZoomInfo but we may have the account named "Acme" in our Salesforce. This will not pick up as a match, and then we will have to search for the Account, otherwise a new account will be created, creating a duplicate record.

After using ZoomInfo for 2+ years, it has greatly improved my workflow processes for prospecting new sales leads and finding detailed contact information. Prospect and company contact information is updated frequently which has saved me a lot of time while prospecting. We have ZoomInfo integrated into our CRM allowing a streamlined workflow. Another positive about ZoomInfo is the ability to view similar competitors of the companies I'm researching so that I can fill my pipeline more quickly.

Since using ZoomInfo, I have had zero complaints. Highly recommend!

ZoomInfo has provided us with the information needed to get in contact with the necessary folks to generate revenue. I would highly recommend ZoomInfo to any company.

The ease of using ZoomInfo has been a game changer. It is very efficient to use especially once you download the plug-in on Google Chrome. It takes little to no time to find the information I am looking for.

The biggest con is the amount of times that numbers either aren't on there or are wrong numbers. I have dialed and got siblings, spouses, and other family members along with completely wrong people. It makes for an awkward phone call.

I uses this solution to qualify potential customers based on their company information, and then export them to my CRM where I can manage the lead throughout the sales cycle. It provides accurate and up to date contact info making sales that much easier!

I love how easy Zoominfo is to use, and how accurate the information provided is. As a salesperson who spends most of his days hunting, this tool makes my life so much easier!

I don't like how there is a limit to how many leads you can export to your CRM (1000 to Salesforce for the year), but with some smart tactics you can stretch that number.