RepeatMD dedicated their time to truly understand our practice's needs and wants and customized the entire app to suit our practice and patients perfectly. They are the Best!!!

We had the privilege of working with an exceptional customer success team that ensured our platform was up and running exactly as we desired. The RepeatMD team gave us excellent guidance and constant support, making sure our platform was exactly how we wanted it.

None! Our implementation was easy and A LOT faster than what I was used to. We launched with an event and the app was a resounding success.

I love the app, however, I have not been successful in making it profitable for my business. My rep never checks in with me or provides any ideas or support to help.

Love the app concept. The platform is very attractive and eyecatching.

Lack of support from customer service representative. No real interaction to make platform successful for my business.

Poor service and no response to client concerns. They keep changing my account specialist

Easily accessible for patients to purchase when and if the app works!

Expensive, horrible customer service. Takes over a week to get any response. They keep sending you to various individuals without any resolution.

I'm still hopeful this investment will pay off. In it's current format, I feel it's limited with what I can do with it. The lack of control and heavy leaning on RepeatMD staff seems like it would be a detriment to their own sustainability. Give me the control, and the tools I need and I'll take it from there. I'm am putting a lot of hope into 2.0, and if it doesn't deliver what I need I'm not sure we can continue on once our contract expires.

1. Ease of build and deployment. 2. Staff is great, quick, and easy to work with3. The concept is spot on. We just need to make it work now.

1. Control over the app leaves much to be desired. So many things I want to do require reaching out to get it accomplished. I NEED MORE CONTROL. Hopefully 2.0 will do this.2. Need gift cards, and better marketplace (non package) to maximize resale. And then need control over it. Again, hopefully 2.03. Integration with our EMR. Every package we sell, must be duplicated/invoiced in our EMR. Not sure of a way around this, and not sure if other things like this probably require the same thing.4. Transparency and Support of the technical infrastructure. They've been improving on this.5. The occasional masterclass is great. But would really like to see some more consistent INTERACTIVE training/best practices, etc.

Interface is so user-friendly and easy to understand and operate

Simplicity is the best, data analytics, customer engagement, collaboration effort.

Just it price is a bit high not everyone can afford

RepeatMD has consistently delivered accurate guidance, giving me peace of mind and saving me countless trips to the doctor's office. I highly recommend it to anyone seeking trustworthy medical advice from the comfort of their own home.

However, this was a minor inconvenience compared to the overall reliability and quality of the service.

Has been horrible. They acknowledged that they did not meet the expectations that i was given. Agreed to financially compensate me but only agreed to less than half of what i spent with them. Not a good company. There are better more cost effective option out there.

Ability to text clients but other than that nothing

Horrible to work with. Was misled. Was told the actual app would be available 2 months after joining. Found out a year in the app had been available and being used by other local companies that joined AFTER me. I was lied to and told it was not available. But i was paying for the service others were receiving.

The RepeatMD app has enabled us to retain almost 95% of our patients through its mobile rewards platform, which is an unprecedented result for our practice.

A possible area for improvement would be to broaden the variety of treatments available on the marketplace. Having a wider range of options would increase our revenue streams.

It's actually a user friendly. Empower your patients with a buy now pay later and don't have late/surprise fees . I would recommend it!

N-O-N-E, I really love this app! Offer way better features

What I like most about is that they give out incentives and great rewards.

Costs a lot more than expected Average Customer Service Support.

Not good ! It appears that the entire company communicates with emails only and all employees or most of them at least work from home so information is slow. All The different departments seam to not be connected or share information or be on the same page. Prices were entered and advertised wrong so we had to honor that and lost money ! Not very well managed !

Rewards program but most of the time we did not get a code to post in the patents account

Reports are too late and do not contain enough information. Very hard to track payments for memberships and RMD only sends emails to parents for credit card payment updates. No one calls the parents to update cards so if the email they have is wrong then the parent has no way of knowing that their card is expired.

The market place is had to browse. I wanted to arrange my packages under my different categories- but that was not possible- had to be only under categories they set it up

Services can be sold on line, I can send discount codes to my customers

It’s very hard to customize. They also very slow They announced upgrade of the system in April- not time yet on when they will go life on that

It's been okay. At the macro level, they give a lot of support such as masterclasses and a great CSS. On the day to day, you a kinda left on your own particularly if a client has trouble with the app. The app is really best for iPhone which leaves Android customers a bit in the dark.

Online Marketplace, Rewards, and Loyalty program is vital to give a med spa an edge against the competition.

Customer support for the app is poor. There is no phone number to call when clients have trouble saving app to Home Screen which is one of the most important features. The CSS is great in designing memberships. The app does not present context sensitive pricing so you have to very careful with the pricing of the packages or one of the seasonal specials might result in you losing money on a package due to double dibbing on discounts

Great!

Providing our client rewards & benefits for downloading the app and purchasing memberships.

Giving us as the client in the back end to cancel patients. Tracking beauty banks on the app for each client so we do not have to track it internally.

I did not solve any of my current problems.

That I felt like I have a legitimate app for my patients to have on their phone for easy access

For the monthly cost, there was a lot of work that was required by me. In addition to the monthly fee, I also gave a way a lot of free gifts to the clients, which really affected the ROI on a small business.

Amazing is an understatement!

Adding this option to our practice has been paramount. Patient love to use their rewards and we have noticed significantly increased traffic and loyalty, especially because patients don't have to shop around for pricing. They have the peace of mind that everything is affordable in our clinic with Affirm. RepeatMD has taught us a new profitable business model in which we are no longer leading with discounts. Having to compete with cheap was exhausting.

Hard to get in touch with costumer support, probably because they are overwhelmed with calls from practices.

Nothing good to say about them. They dont deliver.

Nothing customer service, They had mispwlled items in my marketing. You pay 709 a minth to use an apo thatctracks rewards. Its not a good value or product.

setup, they dont partner they collect monies and charge exorbinant amounts for somethings acwebsite could provide

Like the idea

Keeps the patients engaged CSSGrace is excellent

We have had some issues with commutations

It has helped us get additional revenue every month

It works great for getting people set up on a maintenance package for BTL.

It is not easy for patients to understand and the financing has caused an issue for some patients

The way patients can make purchases at any time!! And the memberships!

We need an "add to cart" option and the ability to use their $50 reward on the app at checkout.

Really impressed using RepeatMD and good tool

Easy to use, manage and deploy this product

Not anything to dislike for this product

ReepatMD brings better engagement to sell memberships and packages, even allow patients to finance treatments. Mobile rewards app is key to enhance experience of the patients.

RepeatMD is the best platform to increase patient engagement. Through mobile rewards app, patients can earn incentives whenever they get services. This tool is effective to get repeat business.

Everything runs so smoothly on RepeatMD, I have not faced any issue so far.

Rewards and ability to send out mass texts w

Talking and offering services to places and not to all. Advertising about things (beauty bank) but not having functionality and not knowing when that will occur, who will be in beta phase and when it will roll out. The back end is not built out but selling thr front end.

After over a year still costs more than it generates

Clubs encourage people to pay monthly for ongoing services.

Patients just don’t sign up unless staff helps them and we are too busy

Offers a variety of features that can help you improve your marketing campaigns and patient engagement strategies.

User-friendly interfaceAffordable pricingVariety of featuresEasy to set up and use

Some features are limited to higher-tier plans