About ServiceLedger

ServiceLedger is an on-premise service management solution that allows users to automate the process of scheduling and dispatching service delivery for customers. It serves clients in HVAC, plumbing, electrical, security and equipment service segments. The solution primarily caters to the needs of small and midsize organizations.

The key features include contact management, service and job scheduling, inventory control, equipment service and preventative maintenance and more. The customer portal allows the clients to track the status of their work orders. The time management feature helps in managing the scheduled tasks assigned on each day, week, or month and analyzing the workload and capacity of employees to perform additional tasks. This helps the manager...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 8

7 Reviews of ServiceLedger

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

1.0

Customer support

3.5

Functionality

1.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(2)

2

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 7 of 7 results

Do you use this product?Write a review

September 2011

Blake from Edwards Manufacturing

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2011

We have it. We love it. Saves us time and money.

A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.

Pros

Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent.

Cons

Wish it was free. :-)

January 2014

Tammy from FAST FURNITURE REPAIR, LLC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

January 2014

Great Product & Support

Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us. We would highly recommend ServiceLedger.

July 2014

jaime from orbitalsolutions.com

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

July 2014

great software needs better customer service

I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.

September 2019

Cheri from BMS Locomotive Service Group Inc.

Company Size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2019

Not worth it

This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019.

Pros

The software has a mobile app that technicians can use to enter time entries.

Cons

Not capable of keeping accurate records Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS Zero customer service Very long wait times for required updates and fixes No response to complaints or concerns..... ever.

Reasons for Choosing ServiceLedger

The system seemed to have some flexibility with regards to setting up and seemed user friendly, we were wrong...

September 2011

kathy from landscapes

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2011

don't know about hvac but GREAT tracking landscaping hours.

A+ Was trying to do it in excel. This is easier and a VAST improvement.

Pros

relatively inexpensive, easy to use, feature rich. We have a recent version. Perhaps earlier versions were less easy to use.

Cons

would love a version in Spanish.

February 2011

Jeff from Schneider Heat and Air

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

February 2011

service ledger not so good for hvac industry

Would not recomend this product.

Pros

this software has a lot of features for a fair price.

Cons

used serv ledger for 18 months and this is my opinion. - Does not work well for hvac application as far as field installed equipment and zones records etc.. Problems come up and require a lot of IT assistance which is expensive. Seems like it is not fully developed yet and many features that were to be done soon never got done.

May 2010

Debbie from Window Genie

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2010

Service Ledger is a Powerful tool!

Very much so! Service Ledger is an asset to our company!

Pros

Very user friendly! Easy to use and very comprehensive

Cons

None listed