Showing 1-20 of 72 products
Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and... Read more
Deputy is a cloud-based human resource management (HRM) solution that caters to businesses of all sizes across various industry verticals and provides them employee management and scheduling functionalities. Deputy's rostering application... Read more
ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking... Read more
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites and calendar management. Users can create and... Read more
Resource Guru is a cloud-based resource scheduling application is suitable for organizations of all sizes. Resource Guru enables booking and rescheduling through the calendar feature and a drag-and-drop scheduling tool. The Availability... Read more
7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from... Read more
Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industries that include cleaning services, construction, electrical and HVAC. Synchroteam features... Read more
10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing bookings. Clients... Read more
Harvest is a cloud-based time tracking tool designed for businesses of all sizes. The solution provides invoicing and timesheet features for small businesses and freelancers. Key features include time and expense management, team management,... Read more
IFS is a hybrid field service management solution that provides businesses in different service industries, functionalities for mobile field service, service contract management, spare parts management and warranty management that... Read more
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read more
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read more
Genbook is a cloud-based appointment scheduling solution that caters to small and midsize businesses across industries such as beauty, wellness, medical, home services and more. Key features include appointment reminders, automated... Read more
When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users... Read more
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend.... Read more
Planday is a cloud-based employee scheduling platform suitable for businesses of almost any size or vertical. In addition to scheduling, Planday also allows managers to oversee employee hours, vacation requests, shift-swaps, payroll... Read more
TSheets is a cloud-based time tracking solution that helps owners and managers keep track of employees in real-time from their web or mobile applications. It provides mobile time tracking for employees who either work remotely or change... Read more
MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage... Read more
Wintac is an on-premise business management solution that caters to field service, installation, and service contracting organizations. The key features of the solution include work order management, customer relationship management(CRM),... Read more
Henry Kissinger once famously remarked, “There cannot be a crisis today, my schedule is already full.” Things might have been different, however, if he'd had access to scheduling software.
Organizations have traditionally used paper or spreadsheets to manage their schedules. But as companies grow, it becomes essential for them to use more effective means to manage and utilize time and resources.
That’s where scheduling software can help: Scheduling tools enable business owners to automate the process of scheduling in compliance with the company’s rules and standards.
This guide can help potential buyers find the best solution for their needs. Here’s what we’ll cover:
Scheduling software helps individuals and businesses across all industries operate more efficiently by enabling them to manage and track their own and employees' time create and maintain employee schedules, assign workers to shifts or jobs and track everything in real time.
These applications also help with:
Most scheduling software solutions come with some or all of the following capabilities or applications:
|Workforce/shift scheduling||Allows business owners to manage employee work hours by tracking their calendars in real time. It allows managers to perform skills-based job allocation for employees across multiple locations and enables employees to volunteer for open shifts or swap their shifts with coworkers.|
|Real-time automated scheduling||The software can instantly confirm or deny an allocation when a new booking request is made, based on availability. It can also manage a waiting list of allocations that can be substituted if an existing booking is cancelled or rescheduled.|
|Calendar management||Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., iCal or Google Calendar).|
|Automatic reminders||Allows users to send reminders to employees or customers about upcoming appointments via email notifications or SMS text messaging.|
|Resource scheduling||Apart from scheduling the right person to the right job, the software enables customers to schedule meeting rooms. It also enables equipment scheduling.|
|Time-clock management||Allows business owners to effectively manage employee work hours by tracking their check-ins or check-outs. The software helps to manage employee attendance and keep track of their paid time off (PTO) days. Some solutions also allow integration with third-party payroll processing or HR software.|
|Field service management||Enables managers to track and manage the activities of their field service employees and resources, such as managing dispatch schedules, optimizing vehicle routes, initiating service orders and mapping service orders to the nearest available worker.|
Businesses can realize multiple benefits as a result of adopting scheduling software, including:
Improved staff efficiency. Service professionals often find it challenging to manage customer work orders during peak hours. Without the right software in place, they can risk double-booking service orders. Scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm service orders with customers.
Centralized information. Organizations where the workforce is spread across multiple locations often have problems with communicating job schedules to employees. Scheduling software centralizes data at a single location and updates it in real-time so everyone can view accurate information, and can send automated alerts in case of schedule overlap.
Increased accountability and visibility. Scheduling software helps promote transparency by automatically generating optimized schedules. The software also promotes accountability by letting employees select their own shifts, when possible.
Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:
Small and midsize businesses. These businesses typically operate as establishments with up to 70-80 employees and focus on specific operational areas. Such companies might consider a "best-of-breed" system that specializes in a particular area as per their business need.
For example, a small salon or a dental clinic that primarily manages appointments should look for a solution that offers online booking, automated scheduling and calendar management. Similarly, a midsize organization that engages in manufacturing should buy a solution that offers shift management, resource scheduling and time-clock management.
Large enterprises. Big companies typically operate in multiple operational areas with employees based at different locations. For such businesses, schedule automation is key. These businesses may want to consider a solution that is a modular suite, allowing them to pick and choose modules according to business requirements.
For example, a cash management firm would require fleet management or field service management to track and optimize vehicle routing. They would also require a shift management module to automate the process of assigning the right person to the right service schedule, a time-clock module to track staff attendance or location and automatic reminders so employees don’t miss their shifts.
Customer service automation. Companies today strive to retain customers to maintain their cash flow, making customer service effectiveness a key metric. Integrated customer service management becomes even more difficult for organizations that have a sizable field service workforce. Scheduling software can help by providing alerts to customers about when their service is scheduled and providing them with details about the service professional visiting their home to enhance the customer experience.
Web-based solutions. More and more companies are adopting software that is hosted online (as opposed to on the company's own local servers), and is accessed via web browser. Such solutions are referred to as web-based, cloud-based, online or Software-as-a-Service (SaaS). Online scheduling software is especially popular among businesses whose employees are in disparate locations; online scheduling affords easy access to remote users, since all that's required for access is an internet connection.