Our experience of Smarthub has been great, across an extensive period of time. We're now into our sixteenth year as end users and have found the team at Siso be to extremely proactive (in the rare instances should system failure occur) and receptive to our emerging needs as end users. Without Smarthub, we couldn't work with the level of effectiveness we currently enjoy. It's paramount to the continued success of our complex resourcing operations.

We've been using Smarthub since 2008 across our combined specialist media operations at Staffordshire University, encompassing several campuses. In that time, it's become ubiquitous across media resourcing within HE. Our initial fact finding operation rated Smarthub comfortably the best tool for our end user requirements, and it's subsequently developed and grown to meet our emerging needs. Smarthub represents the brain of a highly complex resourcing dynamic at our university and without it (and the capabilities of the team who administer it), we would be well and truly floored! The fact that we've never once questioned moving away from Smarthub during the 16 years in which we've used it should speak volumes - it was our 'go-to' tool yesterday, is today, and all but certainly will be for years to come!

There's very little not to like about Smarthub, and even if gripes are identified, the team at Siso work extremely proactively to remedy them with the end user in mind.

Overall, the product has served us well over the last five or six years. There are features that have really helped us improve our operations but there are also areas that need improvement which [sensitive content hidden] have always been receptive to hearing.

The granularity of the system helps us to be confident that the assets are going out and coming back into the store in the right condition. The induction video feature with training that automatically applies following a questionnaire has been very valuable and I believe is quite unique to Smarthub.

Although improvements have been made, the UI is not as simple as we would like. Also, the check out functionality is not easy to navigate when you have more than one item to check out within the same family. Ideally, as someone at the front desk, you would want to be presented with Canon 5d x 10 (for example), rather than seeing Canon 5d ten times on the screen.

Works well in terms of organisation and having all the options we need for data input.

It's extremely slow. Loading times are insane sometimes. The Store Desk feature shouldn't take as long as it does to load bookings.

I had a great experienvce with Smarthub havinng setup 2 systems from stratch and being administator for 3 systems over teh last 4 years. It has made lab management so much easier.

Going away from paper forms and spreadsheets Smarthub manages everything in one place

It does take some time and training for both staff and student users to set up and use the system

very good at signing in and out equipment but it is slow and unresponsive most times when self hosting

not able to sign items out to rooms, just users lots of different tabs to find what an asset has been doing rather than one comprehensive page which should show past present and future bookings, all asset details and users which you can click on to see what they have booked in the past