Treatwell
About Treatwell
Treatwell Pricing
Contact Treatwell for pricing information.
Starting price:
£195.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Treatwell
1 - 5 of 258 Reviews
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Treatwell is the future
Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.
PROSIts super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.
CONSThere are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.
Lauren
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Treatwell has helped my business grow
Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.
PROSVery easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.
CONSNo form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.
Vendor Response
Hi Lauren, Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful. Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past. If you want to find out more about these tools please contact your Account Manager. Best, Treatwell
Replied March 2019
Teresia
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2019
Basic interaction is easy
I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.
PROSEasy to add independent appointments and block out time
CONSIt does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.
Vendor Response
Hi Teresia, Thanks so much for taking the time to leave us review. We are pleased you find the software easy to add appointments. We take feedback seriously and are always looking at how we can improve Treatwell for both customers and partners. It is possible to create treatment packages, if you get in touch with your Account Manager they will be able to help you do this. We are investigating the option of blacklisting clients or having a rating system. However, in the meantime if you have an issue with an individual customer please get in touch and we will aim to resolve it. We know that no shows are frustrating, making a deposit scheme appealing. That's why we have focussed on automated appointment reminders, as well as introducing rescheduling software for customers, so that if they can't make they can choose another time. If you have any further feedback, please contact your Account Manager and they will be more than happy to support you. Best, Treatwell
Replied March 2019
carmen
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
customer service
it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .
PROSThat it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take.
CONSI do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows .
Jenna
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2019
Mostly I love it, a few things I would add if I could
We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.
PROSIt’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!
CONSI wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.
Vendor Response
Hi Jenna, Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go. I have looked through your feedback and have some notes below: - Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this. - If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/. - As for online forms, that is a great idea, I will feed this back to our tech team as something for the future. - We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations. I hope that helps. Best, Treatwell
Replied March 2019