overall great experience. the drivers are generally on time and do an awesome job.

how easy it is to book transports, inbound and outbound.

sometimes drivers pick up my order and then they throw it back. i think it has a driver assigned and then i find out that it doesn't.

I have no problem with dispatch. I do have to hear complaints from the sales staff about the ever increasing prices.

the ease of setting up a pickup and delivery

The price keeps going up. Our sales staff has asked us to look for alternatives.

My overall opinion of this company is that the concept is a good one. It allows a number of jobs for independent people to be able to fill at their will, However the proper execution has not been achieved and they don't seem to want to improve on it and work with the customers on their individual needs. Due to the lack of will from this company to acknowledge and address my concerns I will not be utilizing this service in the future I cannot support a company that does not work to serve its customers.

It is somewhat like Uber Eats to me. You enter your order and a driver selects it picks it up and delivers it. It is quick and convenient.

I would not at all recommend if you have multiple stops you want to put on the order. After so much time of the driver being at the location loading they add "wait fees" in spite of the fact that the driver has not waited it is actually counting the load time. When the drivers arrive at my location I ask them what order they are going to deliver the stops in and help them load in that order. They are in and out in the fastest way possible yet I cannot get the Accounting Dept. to stop charging me this fee. I cannot even get a response to my emails sent to Customer Service. On top of that they only gave us Net 10 terms. I asked for Net 30 terms since I have to keep asking them to remove the "wait fees", Wait for this to happen then send it to my Corporate location before they can be paid and they cant even do that. So basically there is no resolution to this problem. My biggest problem with this company is the Billing and Customer Service.

EXCELLENT TIME AND CUSTOMER SERVICE PRICING VERY COMPETTITIVE

RELIABILTY & PROOF OF DELIVERY REQUIREMENTS PERFECT

NO PROBLEMS WITH DISPATCH FOR TWO YEARS BILLING IS WELL DONE

overall they are awesome. tracking and the updates are extremely helpful

simplicity and cost. they are much more cost effective for what wwe ship

sometimes the drivers will neglect to read comments about sizes and dimensions.

The drivers are very friendly . When you get a regular driver they know exactly what needs to be done and customers like when they get the same driver

They are not always reliable . You cant get the same driver to deliver orders . If you submit an order after 2pm you are likely it will not be picked up .

I love how simple and quick it is to set up each shipment. Also has amazing customer support.

Sometimes driver can arrive late or in the wrong type of vehicle but very rare.

Best Service around! They are wonderful people and a great company

Monitoring Deliveries for my customers Customer Service has always been perfect Drivers are great in my area

Nothing Love Dispatch and everything this company has to offer for our business

I have been using Dispatch for years and even when our division office changed locations pretty drastically, Dispatch was able to service us several times a week.

I like the ease of placing an order and having all the tracking, receipts and commonly used locations in one place. Also the drivers are dependable, friendly and fast.

Nothing at all! I can't think of one negative aspect of Dispatch!

Love the ease of creating orders. Love the tracking Love the confirmation emails of deliveries with photos

Dont like that when needing to change a pickup time you have to create a new order and delete the old one

I cannot complain overall. I use it as a supplement to our daily delivery schedule.

I like the fact that I always know where is my delivery. Tracking features are very useful.

Sometimes the service is not punctual and deliveries are made late.

We have been using you for over 2 years and have also told the other TFC branches about your service. Very positive

I like that you can schedule a delivery online.

I really don't have much bad to say about the service.

Able to set up future deliveries for anticipated needs. That takes the guess work out of figuring out how am i going to get something delivered at a specific time

Customer service needs improvement. It is not an easy task to speak to someone regarding concerns with my order.

WE like the ease of setting up a delivery. The drivers are always prompt and professional. Communication is easy

from time to time prices seem alot higher than normal

like that we can get small or large shipments to out customer day of.

Only con is not all delivery drivers take proof of delivery pictures which could potentially lead to a dispute.

GREAT CUSTOMER SERVICE. ALL AROUND USER FRIENDLY.

EASY PROCESS TO SET UP SHIPMENTS ON LINE. SHIP SAME DAY OR NEXT DAY OR SCHEDULE LATER. NOT OVER PRICED.

I CANNOT THINK OF ANY TODAY. I HAVE NOT HAD A BAD EXPERIENCE.

Always available during the week and the cost is affordable.

There has been at least twice that delivery wasn't on point. Mostly language barrier and delivery guy left a package at another location.

Easy access and have the ability to get merchandise on the same day

Some drivers add features or value add which is not warranted