Overall it's a better system. Customer support is great and helpful too, they helped me get better rates for a Fulfillment shipping order.

It was difficult for us properly track shipments, etc and Easyship does a way better job at this, you don't have to go out of the app for anything.

We have to set up accounts for operations in every country. Can't have a single account for shipping from US, UK for example, it has to be separate.

Cost and ease of use are great with Easyship!

We don't have any negatives with Easyship.

Average given the service is now costing us money with overage charges and no recourse with shippers like canpar.

Ease of use and labels printed quickly-choice of carriers and it does generally make shipping packages easy

Add on charges after shipments have left by carriers so it leaves no room for shipper to adjust charges to customer as we get the upcharges 3 weeks after shipment has left to the client. Charges are up to 30% or more of initial shipment cost...even though we use scales and accurately take measurements and keep pictures of shipments . We lose money at this rate so no the system does not work if the prices quoted are not correct on your site for a retailer.

Once you have set up the software and processes it is very simple to use and fairly user friendly. I have to say on starting up I did lean quite a bit on the help desk and the guys in Singapore are extremely helpful. I am sure we all go through the same experiences and when it comes to automated help desks and 1 hour push button options it really stops you from using the platform. Easyship are right on the ball, there to help you through the process and set up's and once done its all pretty straight forward. Had no problems at all and I use them weekly with no issues to date. Cost effective, efficient and always deliver.

Simple to use. Easy to set up the basics when its running in parallel with an online platform already set up. Gives many options for delivery and reasonably dynamic. Once you have a purchase on your platform logging into Easyship to logging back out again having completed all your shipping requirements takes all of about 2 minutes. I personally like the help desk realtime, real person interaction to resolve any technical issues you have quickly and promptly. A lot of companies could learn lots from having a helpdesk like yourselves. Polite, helpful, quick and efficient, there to help ! Can also deliver to my neighbouring country with easy.

There are quite a few behind the platform options that are somewhat confusing and not fully understandable but not essential to daily operations. Some of the things you would think should be very simple to replicate don't appear to be. The manual order delivery process is complicated and troublesome and requires an understanding.

It's used by a wide variety of postage negotiators/handlers, so this one account will link rather easily with multiple shipping applications (if you use multiple ones, obviously). They give you access to rates based on your volume, so the more you sell, the more discounted rates you receive. It does this automatically as well, so you don't have to manually do anything to receive the commercial rates. Combining bulk import orders and printing combined shipping invoices for the correct weight of the combined items is very helpful as well.

Adding funds to your balance is a one-time thing, and if there are issues, such as refunds on a shipping, it goes back into your Easyship balance, instead of going back on the card you paid with (similar to a store only offering a return in the form of a gift card). There has to be a postage balance ready on your account for shipping in order to print labels, they won't just charge you per label. They make you reload your balance in $10 increments, which means you're always giving them more money than the shipping actually costs, even if the difference does carry over for future orders.

We came to Easyship after having a negative experience with another 3PL. The Easyship experience has been a breath of fresh air in comparison. The company is constantly working to improve their product. When we've had problems or feature requests, the team has been highly responsive. The Shopify integration is incredibly easy even for a non-technical user to set up. Our team also makes great use of their API for easily pulling custom reports, doing data import, canonicalizing data, etc. Easyship's shipping rates are very competitive and their support has been top-notch.

There are a few areas where the feature set isn't quite as broad as we would like. For example, I wish there were more configurability around insurance.

Very good. I started using EasyShip because I’m using Sellbrite and it doesn’t print labels in bulk. Sellbrite has EasyShip as one of their partners so I decided to try it since I do need to do multiple packages at one time. It was confusing at first, I thought I was supposed to be able to import my inventory but never could see any of my products. But that was my misunderstanding, I imports orders only and adds the products as they sell (basically just tracks package size, weight and category to declare it for customs). I didn’t have any active orders the first time I was trying to use it which is why it didn’t seem to be doing anything. A couple weeks later I tried again when I had orders and I figured out how to import orders. It doesn’t seem to transfer over the package size and weight, which I do have for the products in Sellbrite but I have to transfer that info over manually. It saves it after the first time a product sells. It doesn’t cost anything to use except what I buy in postage which the prices are comparable to what Sellbrite costs are. And it did give me a coupon for extra postage which was really great, used that up! It does multiple shipments really well. And I love how I get the file of all the invoices and all the labels and can print them all in one shot. It was a little trickier to learn, but I’m glad I did. I plan on continuing to use it.

It does multiple shipments at one time. Sends me the labels and invoices all in one file to print all at one time which is a great time saver.

A little tricky to learn to use but glad it did. It just could have bee a little clearer on what to do and expect on how to download orders.

Ease of use, integration power and consolidation of shipping information

The integration has saved me hours in maintaining and keeping our customer up to date with their orders. It's great that I don't feel in the dark where the packages are exactly at just a few clicks. The shipping integration with Shopify is wonderful since it allows us to be transparent with the shipping fees.

Sadly, there's still a lot of improvement needed to filter invalid, incomplete and wrong addresses esp. from international orders. Hopefully they'd have this feature soon where it will not get the purchase completed until a valid address is supplied

Great for small businesses that are unable to meet the minimum orders of courier companies. All labels are generated for us automatically and is so easy to use.

Sometimes, it takes too long to get a reply from Easyship if we need to urgently track down a package.

Easy ship is pay as you go, pre paid shipping. 6 months after I stopped using Easy Ship, they fraudulently charged my credit card for [SENSITIVE CONTENT HIDDEN]. How do thet come back and charge me for what I have already paid? It's PRE PAID!!! All shipping information was absolutely correct and paid up front.

easy to use, and integrated well with my selling platforms

It's pre paid.... but it's apparently not

Nothing! This company does not provide anything special. There are tons of other companies like this out there.

I do not recommend Easyship at all!!! Your packages will get lost all the time. They force you to pay more to buy additional insurance or you will never get a refund. If you contact the courier, they say since the label was purchased through a 3rd party, they are responsible for the refund. But then Easyship says they are not responsible for anything. They are just a middle man. DO NOT USE THEM. You will never get decent customer support, refund, or any help to get your packages back. We lost thousands of dollars for the past 4 months. Never have been able to recover the lost packages, or get a refund. We are going to deal with this legally. If they offer a service, they must stand behind the quality. Not just say oh we cannot help you!!! STAY AWAY FROM THIS HORRIBLE COMPANY!!!

If you can, go and use a shipper directly, do it.

Easy to book in functions, Easy to sync with Shopify.

Customer support is nonexistent - or takes 1+ weeks and many follow-ups, we've had 7+ attempts at resolving issues with parcels, refunds, software errors, syncing errors, payment charge errors - none of which were fixed within a reasonable time frame. If anything is lost, damaged, couriers don't pick up even after 2+ business days - don't expect their customer service team to even reply. I've had unauthorized charges placed on my account from a customer redirecting a shipment but no request from our end, when questioned, no response - still charged for this. There is a lot of bugs in the software, they are aware of this yet you'll still get calls from their sales team to push you to upgrade your account. Why would someone want to continue use with you when the only support you're quick to jump on board with is pushing to upgrade the account? Don't expect to get a response from their online chat support.

Easyship really does make it easy, because I am able to not only print my labels, but also packing slips and customs forms when needed. It also integrates right into our QuickBooks account which means less work for me.

I like Easyship for how easy it is to print shipping labels at a discount even while using multiple sales channels. We are currently using Shopify and Amazon, and can also print labels from other channels like Ebay and Etsy eventually, because we can manage batch orders from any and all channels through Easyship. The discount on the labels is a major plus too. I also like that it automatically works with all the postal carriers we use, such as USPS, UPS, FedEx, & DHL.

There's nothing I don't like about this application. I really feel like they thought of every thing.

Poor response from support on the additional charges. I have already removed this plugin from my website and will no longer be doing business with this company.

Links with popular ecommerce software pretty seamlessly. Provides real-time rates*(see below) and gives customers several options for shipping with major carriers worldwide.

After using this company for over a year, suddenly received numerous "residential delivery surcharges" for FedEx deliveries that occurred over the past several months. After contacting support, was told that I must pay these surcharges, even though the on-screen total at the time of payment did not reflect these charges. This is a pay-as-you-go service, so all charges should have been assessed up-front.

The company does a horrible job of supplying correct paperwork, logistics, communication and just getting the shipment to the destination. So far about 15% are returned due to a variety of reasons if they even give a reason. They request MSDS on items that do not have one, they lose shipments, the do not supply the correct amount of invoices, and when you try to correct things it's extremely difficult to get help. Always get a message how busy they are due to covid delays [just a broad excuse for slow poor service]- maybe you wouldn't be so busy if you properly delivered items.

Somewhat easy for basic items but I can honestly say I do not like the company or their software. Extremely poor for a variety of reasons, some stated below.

Incorrect paperwork given. Lack of instructions for shipments.

Easyship is easy to use, reliable and cost effective especially for a new startup like myself. I have been using Easyship for over 3 months and I will definitely recommend them. Saves me so much and streamlines the fulfillment process.

Easy integration & syncs perfectly with Shopify store. Support is responsive and helpful. I like how it gives me and my customers a choice of who they like to ship with and the costs are displayed upfront without any surprises.

Contacting the different service providers can be confusing- having a central contact number would be much easier with automated call forward to the specific delivery provider. Not able to specify delivery dates with the service provider- sometimes my customers request for delivery only on specific date- but there is no option to choose this.

The company did not stand by its commitments during the sales process.

Relatively easy to use, decent rates, basic account have good feature set.

Support for API is poor and the sandbox doesn't support all production features and is largely useless. One's own courier account can be integrated but can only be use for shipping from one specific country.

Good insurance program, knowing how we get so many packages lost or stolen, a good and hasslefree insurance is a BIG MUST!

Tracking is really random. Customer service is limited.

Good, it's been a real help in shipping our items worldwide at affordable rates.

The prices for shipping are good and it allows us to ship worldwide with reliable couriers at affordable rates. The interface is easy to use but limited in capability. Service is good but it can be time-consuming at times to resolve issues, as the staff is not always familiar with the functionality.

The interface doesn't allow copying of previous shipments, which is a time-wasting drawback. The prices sometimes increase when you move back and forth between the shipment details and courier selection page to double check the details (but without making any changes).

Overall I would use their services, however I simply moved on because there are cheaper options out there that offer the same service.

The platform is very user friendly and the discounted shipping prices are very competitive.

The price plan per month is higher than their competitors.

We used to be able to only sell to local customers and even if we want to sell internationally, the courier cost is hardly feasible for us who are just starting out with not much volume. Easyship saved us by providing great courier shipping rates for our occasional international orders. This helped us to be more confident and allowed us to plan better for our expansion to sell internationally. So glad that I found Easyship!

Easyship is transparent, easy to use and flexible. We love it that there are no hidden charges or surprises for us which allow us to quote our customers confidently. Getting a quote is easy, you do not need complicated package details at all. Easyship is flexible in terms of shipping options and cost. That allows our customers and ourselves to save more when we do not need a crazy urgent delivery.

Nothing much actually! It has been a joy using Easyship so far!

Smooth and easy preparation of shipping doc that allow us to save time and fulfil orders quickly.

Generating shipment doc is really really fast and reliable for my store and basically, the pick up service of courier also helps us to save time and afford a lot.

Sometimes i am thinking about why don't the system group all the sender / receiver info fill in page in ONE single page that allow us easily check and fill in info at once. It would be more smooth in my personal experience.

Recommend to anyone shipping international or doesn’t want to pay stamps.com monthly fee.

Can ship internationally and estimates taxes and fees during check out for my customers, low shipping rates, gives multiple shipping options, customize the tracking page with company info/logo and so much more. Highly recommend.

I can’t think of anything wrong here. It’s perfect for my business.

I am very happy with this service and will continue to use Easyship as my main shipping platform!!

I love how I am able to get my sales contact information directly loaded into the shipping label. Wonderful time saver. I also love being able to go back and see my past charges for my record keeping.

I don’t like how when have multiple packages going to the same address you have to do the labels separately.