All EZRentOut Reviews
1-25 of 211 Reviews
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Jonathan
Verified reviewer
Hospitality, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
EZRent out has everything we are looking for in a cloud based rental software.
Coming from a remote desktop based system the accessibility of EZRent out is a life saver. I dont always have time to sit down in the office and catch up so being able to make revisions on the fly is a huge time saver. Again, the storefront is a great tool so that our customers can get more of a visual on what we offer.
PROSEasy to learn/teach, very user friendly. The online storefront option is great, we love the fact it can be used so that customers can order online but also serves as a perfect online catalog! The whole system is priced very reasonably for all the features that are offered compared to some of the others in the industry.
CONSMore customization for the quotes/invoices templates. Would like to see different storefront layouts available.
Vendor Response
Hi Jonathan, we appreciate you taking the time to review EZRentOut. We are working on adding more themes to our storefront. We'll update you when they are live. As for quote/invoice templates, I am sharing your feedback with product team. If you have any further suggestions, please reach out to our support team. Thanks!
Replied March 2018
John
Media Production, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Short term review
-very customizable with additional metadata per item -lots of setup which can be overwhelming for a new user -a bit of a learning curve
PROS-excel import data -quickbooks integration -whats in use calendar
CONS-no custom mapping when importing to QBs -items being imported into QBs adds the ID number before the name of the item. ex Canon lens with an ID number 3 shows up in QBs as "3 - Canon lens". This leads whoever is reading the QBs invoice that they are getting a total of 3 canon lenses.
Reason for choosing EZRentOut
It had a flashy interface but from my quick trial with it it lacked a ton of stuff that EZ rent out had. I don't remember what those items were but it was very apparent ezrentout was a far more feature filled product.
Reasons for switching to EZRentOut
QBs isn't a true system to check gear in and out. We needed a program that had a calendar where items out on rental would marked as out so we could accurately see what inventory we had on hand.
Brian
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2021
Customer support is unrepsonsive
the premise of the software seems solid, but dont count on tech support to solve anything for you
PROShelped us out with most billing and rental issues
CONStech support fell flat on their face when it came to solving a very minor issue that was preventing us from full implementation. We gave them four months, no solution, so we terminated our account.
Reason for choosing EZRentOut
in the inducement stage, it seemed as if it was functional and a good value for the money. we were wrong
Reasons for switching to EZRentOut
tech support couldn't (wouldn't?) solve a very minor issue that kept us from being able to implement
Vendor Response
Hi Brian, We apologize that you had to face so much inconvenience with our product. We will definitely make our service better. We are always open to feedback from our valuable clients on how to improve our products and simplify your workflows through EZRentOut. Please feel free to send in your feedback at support@ezrentout.com. We look forward to hearing back from you
Replied August 2021
John
Construction, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Equipment rental software
Neutral to good so far
PROSIt literally has every feature you can possibly think to run a rental business without having keys much different applications it's kind of an all-in-one deal
CONSThe onboarding process could be streamlined so much easier
Reason for choosing EZRentOut
Job numbers is just an example of inequality non-specific CRM but if you're in the rental business this app saves you a lot of data entry by having features geared just towards rental
Vendor Response
Thank you for your kind words. EZRentOut is constantly evolving and adding more features to its arsenal so that our valued clients can enable their businesses to do more than ever before. We are truly sorry that you did not have a smooth onboarding experience. You can always reach out to your designated Solutions Consultant in case you need assistance with anything. Our Solutions Consultants are equipped to answer every concern that you might have regarding the product. We value all the feedback from our users so that we can make our product better to serve you better.
Replied December 2020
Kari
Business Supplies and Equipment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very happy with the product
We are going from complete paper to electronic and it has helped tremendously.
PROSIt helps keep everything organized and in order. I like that I am able to use anywhere and any time
CONSI would like to see a feature of sorting the orders by date for every time i go to the orders tab. also a quick button for next day orders our and return. same day is helpful but next day would be even more helpful to prepare
Reason for choosing EZRentOut
Had most of the features we were wanting for a better price.
Ryan
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
EZ Rentout Review
Overall this program has helped pick our rental business off the ground and functions as we wish it would.
PROSThis software makes is easy to implement our new rental program and is quite user friendly.
CONSThere are some learning curves with the software and some placement/editing options that seem to be counter-intuitive.
Reason for choosing EZRentOut
We like the look and how it could be used better.
Ariyan
Verified reviewer
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Powerful Platform for Stress-Free Rentals
I have a clear data feed that provides both broad and deep-dive analytics with full control of each move or action taken by staff, clients and the assets themselves which is exceptionally powerful. Great Work!
PROSEasy to understand and navigate with a thorough training resource. The on page terms and guidance panel is amazingly powerful and really helps cut down the learning time. Great for maintaining a structured asset management process with safeguards for client, asset and staff permissions. The valuation, repair and service states are excellent!
CONSThe standard price tier should at least allow paypal for digital payments. Not having an option for clients to submit payments via at least one online portal reduces the effectiveness of the application. I understand why this is a feature restricted to the plus package for value reasons, but I feel leaves the end user to choose between automatically upgrading to a higher cost plan or setting up an external processing method such as sending payment links via an external mail service. Ultimately this adds more friction to the EZRentOut setup process as payments are a KPI that should be easy to identify from an analytics standpoint it would be cumbersome to keep records both in EZRentOut and an additional platform. Other than that I must say Bravo!! You and the EZRentOut Team have done an excellent job and I wish you all the best!
Vendor Response
Hi Ariyan, thank you for submitting a detailed review for EZRentOut. We're delighted to know that our product has added value to your setup and is helping you manage your assets, staff, and clients in an efficient manner. I have forwarded your feedback regarding our payment gateways to the product team and they will be looking into it. If you have any further questions or concerns, please feel free to reach out to our support team at support@ezrentout.com.
Replied January 2019
William
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
EZ review
easy to use and customize
PROSeasy to use and customize , does not take long to learn
CONSmore modern interface , with more options , easier WO process
Terri
Verified reviewer
Renewables & Environment
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
I have only been using EzRentOut for a few months & I love it. Easy to learn.
It covers all the bases & encompasses more than if you ran an in house office. Asset tracking is a definate plus. Everything you need is right there, online.
PROSOverall it's great software. Very easy to get around & easy to learn as well. You can sort the rentals out a variety of ways. As of just recently, it allows you to issue refunds, through your credit card company. The Customer Service Team is always available & open to new ideas.
CONSFrom time to time there are glitches. There are a few things I wish the software would do. Am planning to contact EzRentOut to offer some suggestions .
Vendor Response
Hi Terri, thank you for taking the time to review EZRentOut. We are always open to new ideas and we're looking forward to hearing your suggestions. Thanks!
Replied January 2018
Ryan
Verified reviewer
Mechanical or Industrial Engineering, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Perfect fit for my small business
EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.
CONSI would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.
Dustin
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
A great all-in-one solution.
What I liked most about EZRentOut is its comprehensive and user-friendly features that cater specifically to the needs of a company manufacturing and renting out prefabricated workspaces. The ability to manage reservations, inventory, recurring rentals, rates, and maintenance seamlessly is highly commendable.
CONSWhile EZRentOut does offer a mobile app, a few users may have encountered occasional glitches or limitations in its functionality compared to the desktop version. This could affect their ability to manage their rental business efficiently on the go.
Reason for choosing EZRentOut
More appropriate for our use case.
Marie
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Easy to use, great support
We´re not the typical renting company, but EZRentOut has worked great. It's easy to use, with several importing and reporting options that are valuable when you're having a lot of products. They also have a fantastic support that answers quickly, are happy to help and even informs when a new feature that we asked for has been added. I definitely recommend it.
PROSEasy to use, no need to install anything. New features are added continuously.
CONSThere have been some small bugs when working with large number of items, but the support has always been very helpful.
Vendor Response
Hi Marie, we appreciate you taking the time to review EZRentOut. We are always working on improving customer experience of our product. I have forwarded your feedback to our technical team and they will test it in our lab. Rest assured they will get to the bottom of this issue. If you have any further suggestions, please reach out to our support team at support@ezrentout.com
Replied September 2017
Jordan
Design, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Quality Software
I am managing the inventory of a 10,000+ sq ft warehouse with hundreds of pieces of furniture, decor, and art constantly moving in and out while maintaining knowledge of the location of each piece.
PROSEasy to use, straightforward, a multitude of applications and options for admin/users, and reachable customer service.
CONSMy only complaint would be the design of the software (aesthetically speaking)
Vendor Response
Hi Jordan, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our system is making it easy for you to manage your inventory efficiently. I have forwarded your feedback regarding our design to the product team and they will be looking into it. If you have any further questions or concerns, please feel free to reach out to our support team at support@ezrentout.com.
Replied May 2019
rodrigo
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Excelent option
We´ve been pleased with the overall experience. we like it
PROSInteface, user experience, easy to use, constant improvement
CONSmenu became too big it needs redesign, some view options could be improved. reports can be improved so we can take real advantage of all stored info in the database
Vendor Response
Hi Rodrigo, thank you for taking out the time to review EZRentOut. We're glad that your team is liking our software. I have forwarded your feedback regarding our reportings and the design to the product team and they will be looking into it. If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at support@ezrentout.com
Replied December 2018
Preston
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Amazing. Just lovely.
It's very to easy to use. No complications on my end. Also the design of the software is very unique and complex. I wasn't confused when using this software for the first time.
PROSEase of use. Very nice to look at, love the design structure of it. It's very detailed and gives tutorials on how to do things.
CONSNothing. It's fine the way it is. Only thing I didn't like was the whole login process. But I can understand why it was created like that, in order to prevent hackers from getting in.
Vendor Response
Hi Preston, thank you for taking the time to review EZRentOut. Securing our customer's data is our number one priority and we take all the necessary steps required to ensure it. We're really glad that you like our product and if you're in need of any assistance or have suggestions for us, please reach out yo our support team at support@ezrentout.com.
Replied September 2017
Jon
Construction, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Excellent Product
It's excellent, and I think is a perfect system for the construction industry.
PROSThe inventory management, accounting, customer portal, and product website are excellent. EZ to use, customize, and the customer service is great.
CONSHaven't found anything I don't like. Any changes I've requested, the product team quickly makes adjustments.
Reasons for switching to EZRentOut
The product we used previously was much more expensive, and didn't have a cloud system. It was slow.
Terri
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
EZ Rent Out Rocks!
I'd like to take a moment to thank EZRO's Customer Service Department. These people are awesome! Any time I have a question or a problem they are right on it. They go above & beyond what I expect from a Customer Service Department to take care of my needs.
PROSThis software is extremely user friendly.
CONSI'd like to be able to add items to an order that has already been rented out.
Vendor Response
Hi Terri, we appreciate you taking out the time to review EZRentOut. The team here at EZRentOut is thrilled to hear such good feedback, and we're delighted that our product is helping you manage your business efficiently. If you have any further questions or concerns, please feel free to reach out to our support team at support@ezrentout.com.
Replied June 2019
Fabian
Higher Education, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2017
It's an interesting app for renting and managing equipments
We could organize our audiovisual equipment room and now we can give a better service to our students
PROSThere are multiple possibilities organizing items and bundles. The Add-Ons are very nice. You can follow constantly how items are being used and rented
CONSFew options in order to design the webstore. In the webstore there is not possibility of checking availability items individually. It would be nice if clients could know when items are available in a calendar
Vendor Response
Hi Fabian, thank you for taking the time to review EZRentOut. We are always working on improving the user experience of our product and customer feedback helps us with that. Our product team is working on webstore enhancements. Purpose of these enhancements is to provide users with more options/themes when designing their custom webstores. Also, we have a 'View by availability' filter on our webstore. You can apply it by default too, if you want. As for the option to view available items on calendar, it can be viewed by software users but clients can not see that calendar. I have submitted a request for this feature on your behalf. Our support team will update you with progress regarding these features. If you have any further questions, please reach out at support@ezrentout.com.
Replied September 2017
Harold
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
New Rental Business
Pretty Good so far.
PROSFirst it's Cloud based. We started out using another rental software that was way to complexed for our newly formed rental business. Soon found out we were only using about 10% of its features. We paid $950 for onboarding ($O with EZRentOut) The monthly fee is about 1/2 of the other. But most of all we can access the system from multiple devices, no so with the other company.
CONSNo way to set up weekend rates. No way to just print orders directly to the printer without first creating a PDF File then printing it.
Vendor Response
Hi Harold, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our software is helping you to grow your business. Customers are our priority and we believe in assisting them throughout so that they are comfortable in our system's environment. The product team is looking into 'weekend rates' feature and will update you regarding it as soon as possible. If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at support@ezrentout.com
Replied April 2019
Sunil
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
BEST SOFTWARE FOR EASY RENTAL BUSINESS
We have small scale rental business so its really easy to handle machines which goes out for rental & its tracking for ending of rental rental with the EZRent out software. Overall its a Fantastic Experience.
PROSWe really like its dashboard alert system which indicate overdue order from time to time.
CONSNone, there isnt any cons about this software.
Vendor Response
Hi Sunil, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our system is making it easy for you to rent out your machines and helping you grow your small scale rental business. If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at support@ezrentout.com
Replied December 2018
Morgan
Events Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
How I feel
I am very pleased
PROSThis software is easy to understand and easy to use. We rely on it daily.
CONSNo complaints. Took only a day to get used to how it runs.
Vendor Response
We truly appreciate your kind words, Morgan. EZRentOut has been kept simple and easy to use so that businesses don't have to spend too much time on learning the software. EZRentOut can cater to almost all your needs in the most convenient way so you can focus on your operations and let EZRentOut run the show behind the scenes. Our customer success team is always just an email away so don't hold back from reaching out to us regarding anything related to the product.
Replied December 2020
Tristan
Entertainment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Wow
Fixed all of the problems in a timely manner
PROSEase of use. Great customer service. Keeps us organized.
CONSLiterally nothing. Had one issue and it was resolved quickly
Vendor Response
Hi Tristan, thank you for taking out the time and reviewing EZRentOut. We're glad our software is helping you to keep everything organized. If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at support@ezrentout.com
Replied November 2018
Nick
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Everything we need in one place, EZ Rent Out makes it easy to be professional and run a business!
The navigation, design and layout are simple, consistent and easy! There's very little delay for teaching new users how to operate the software. The history log is excellent, giving you not only the ability to search through previous orders, but also modify anything. Love the quick search tool, which then allows you to easy add items to a new order. Not just that, but it lets you know if items are available or not in the same action as well! Integration of Quickbooks!
CONSI think the mobile app is one step behind the computer software. It just needs to be simplified in my opinion!
Vendor Response
Hi Nick, we appreciate you taking the time to review EZRentOut. We're really glad that our system is making it easy for you to run your business. Also, I have passed on your feedback regarding the mobile app to the product team. If you are in need of any assistance or have suggestions for us, please reach out to our support team.
Replied October 2017
Peter
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Ease of use and complete
Really easy to use and complete with lots of features, continuously evolving to the companies expectations. Would love to see a better UI for the customer, but so far 9.5/10. Customer support is also perfect, answering right on time.
PROSContinuos Evolution Ease of use Highly customizable
CONSNot a perfect clientside UI
Vendor Response
Hi Peter, thank you for taking the time to review EZRentOut. If you have any specific suggestions regarding our product's UI, please share them with our support team, We're always working on improving our product and your feedback will help us with that.
Replied September 2017
nino
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
my review
good friendly system
PROSonce you know the system its easy to use
CONSwill not due cycle billing by numbers 1,2,3