All InfiPlex Order Management System (OMS) Reviews
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Jin
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Infiplex is a great source for API business needs, while still being affordable
It has always been a pleasure when working with the Infiplex team! If it's in their defined customer line-up, it is a very quick turnover, but they are always willing to start-up a fresh new vendor when applicable.
PROSInfiplex is versatile, and the developers allow themselves to be flexible for the needs of the customer. There really isn't anything that it is unable to do. Whether it is B2B transactions or inventory, or documents to be sent to your 3PL, they can do it. The developers working with you every step of the way, as efficiently as possible, is my number one takeaway by working with Infiplex!
CONSWhen other businesses refuse to utilize API because of them scared of change. This is a much more effective, and reliable, source of document transitioning compared to a lot of other options out there. Namely archaic EDI (though Infiplex is open to sending these documents).
Reason for choosing InfiPlex Order Management System (OMS)
Cabilities and pricing. Infiplex far exceeded the competition, and made it a no brainer to use them.
Reasons for switching to InfiPlex Order Management System (OMS)
EDI is archaic and limited. API opens whole opportunities that one may take advantage from. Plus the pricing structure from month-to-month, document-to-document, is ridiculous. Many EDI providers sit upon their laurels, and aren't suitable to evolve into something more.
April
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Awesome OMS, smooth integration, and great support service!
Infiplex has really helped us with getting all orders out by their expected ship dates. Shipping & Receiving is a breeze.
PROSThis software has made our shipping/receiving process seamless. All channels integrate flawlessly. Any issues or questions are resolved promptly. Does exactly what we wanted and much more. We look forward to growing our company with Infiplex.
CONSNo cons currently! We are patiently waiting the WMS as we have big expectations for this since the OMS has been such a sucess.
Reason for choosing InfiPlex Order Management System (OMS)
Customization and support.
Reasons for switching to InfiPlex Order Management System (OMS)
Jazva couldn't grow with us. We had to manually import orders and manually update inventory. There software wasn't custom to our needs and their support/customer service was very subpar.
Rijo
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2019
Do not support latest magento
have some form of support, but only throgh email not through phone
CONSThis system do not support latest Magento and wasting your time
Vendor Response
Hi Rijo, as we discussed via email AND on the phone, the feature you are wanting to integrate with in Magento 2 is new and not fully implemented in Magento. Per their own documentation, Magento should be placing a hold on inventory for orders coming through to their system, but they don't with the direct order create API call. It is a new feature and we cannot control how well it works on the Magento 2 side. Magento will need to address that bug in their software and fix the issue. Users who read this, hopefully you understand that we cannot fix issues with other platforms and I am sorry that Rijo felt it necessary to give such a bad review for a bug that is a Magento 2 issue.
Replied April 2020
Tom
Wireless, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Outstanding Multi-Platform Order Management System
Excellent. Highly recommend it. [sensitive content hidden] and his team are very helpful and responsive to questions. Software is very cost effective when compared to competitors.
PROSVery easy to use and setup. User interface is straightforward. They provide great features that competitors don't have like "SKU Groups" that is very helpful for Walmart. Very responsive to support questions. Offer cost effective customization programs and integrations.
CONSNothing. Love everything about it. They are even adding new marketplaces all the time.
Reason for choosing InfiPlex Order Management System (OMS)
Price and ease of use.
Reasons for switching to InfiPlex Order Management System (OMS)
Price and ease of use. Infiplex was recommended to me from on our marketplaces (BackMarket).
James
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Infiplex has been an amazing app that pulls in orders from several marketplaces! EXCELLENT!
I love that I can pull in orders from several marketplaces all with one easy to use app. PLUS, Infiplex is the only partner that is integrated with Groupon Stores. I have searched everywhere and I promise that this is true! It supports popular marketplaces, such as etsy, ebay, amazon, groupon, walmart, jet, tanga and a ton more. Infiplex also offers custom solutions for a very inexpensive set up fee for a marketplace that doesn't exist in the app. We added in Hollar, and it pulls orders in seamlessly. Couldn't be happier!
CONSSometimes the app doesn't pull in a few orders from groupon, but it's worth having none-the-less. This may be more of a Groupon issue than an issue with Infiplex however. We would also love to see the ability to add products and change pricing to different marketplaces, which I am certain will be a feature within the coming months, from what I hear from.
Vendor Response
Hi James, We have added some new options to pull past orders from your Groupon Store in case a few don't come through, as you mentioned. Look for the get order buttons to pull old orders in the Sell On > Groupon page. There you will see the "Request Current Orders" (today's orders) and the "Request Old Orders" (past 5 days) buttons. This will allow you to pull any missing orders due to any sporadic issue with Groupon's download orders function. Thanks, InfiPlex Support
Replied February 2018
Shannon
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Infiplex Review
Any questions and/or issues we have ever had have been addressed in a very timely manner. I have a lot of experience with different software companies, and Infiplex has greatly exceeded my expectations so far. I look forward to using and growing with this software for a long time.
PROSThe one on one support and the software's abilities
CONSWarehouse management abilities but this is coming soon!
Stephanie
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Affordable Great Program with Solid Customer Support
Customer service has been great and we like the fact that customization is available with good response time.
PROSIntegration was easy and great customer support.
CONSSometimes too many clicks to get to where we want to go. Also, we'd like to see a warehouse management module with estimating and invoicing features added.
Reason for choosing InfiPlex Order Management System (OMS)
It easily connects to all marketplaces, customization options were available, and had direct communication with the designer.
Jared
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Infiplex is great value and excellent OMS software
Infiplex is very efficient and does the work of a work staff of ten employees on a daily basis.
PROSVery easy to use and integrates well with all of our marketplaces.
CONSWe don't have any dislikes at this time.
Jennifer
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Fantastic OMS
InfiPlex has helped us to automate our order entry processes, invoicing, inventory management, order confirmations to Amazon, and more.
PROSThe ease of use is great and there is so much versatility the software provides. It offers us many business solutions.
CONSI cannot think of a feature that I dislike about this software.
Dogan
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Decent Software
It is easy to use. Very simple. Integration works well and to setup an integration with major marketplaces are easy.
CONSYou can get basic reports but the SKU base and marketplace based reporting needs to be extended.
Mike
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
InfiPlex is a huge problem solver for a multiplatform ecommerce-focused enterprise like ours
InfiPlex OMS automated the integration between Walmart Supplier Center and our Shipstation interface. We are now also using it as an EDI interface for Target and soon other platforms.
PROSInfiPlex OMS automated the integration between Walmart Supplier Center and our Shipstation interface, lowering our processing time for Walmart online and ship-to-store orders by as much as 80% - absolutely invaluable, especially in the busy holiday season
CONSInitially some of the features we needed for maximum efficiency were not implemented quite the way we wanted, but the team was extremely responsive and worked with us to develop new methods and workflows to make the software work for our enterprise
Dawn
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great product at a reasonable price
Very happy with Infiplex. Saves a lot of office hours. There is some flexibility in the product. When we run into something that may need to be added or changed, Infiplex is responsive, thoughtful and creative in their approach.
CONSThere is no customer service line. Takes about 24 hours for a response.
Dann
Computer Hardware, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Awesome solution and company is fantastic to work with.
Order management, Product and inventory management. Saves time.
PROSSimplicity, Ease of use, Ease of working with company for custom solutions, Fast response time to questions. The only Walmart DSV solution with API available, Very cost effective solution.
CONSCannot create listings for eBay (but they are woking on it), Cannot yet create listings for Walmart (but they are working on it).