I think it was the best tool that we have. Is very useful to manage all our monthly purchases, you have it under control, you can define limits, funds and payments very easy. You can also can have the recurrent subscriptions in the same panel, to know the monthly expenses. You can pay invoices, reimburse expenses and use the credit cards.

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.

It's a tool that has a lot of potential with many ease features. The interface is user friendly and the virtual payment methods are a lifesaver!

The integration with Exact has not been flawless and there is no real monthly expense reports per employee that can be generated. Each and every expense is separate and that makes it confusing.

The platform is intuitive and very easy to use. The supporting team is very helpful and they reply fast.What I like most is that Payhawk helps me to control the expenses and have a better view of them as I can create and download reports and be able to include all the information I need.In addition, they help you to integrate your bussiness to the platform and you can have many entities as you want.

In my opinion, Payhawk can be improved and new features can be added. It would be a good idea to have the possibility to block cards to certain entities and categories so the cards can only be used in entities related to the companies 'expense policy.Also, it would be great to be able to select all the expenses that I want to reimburse instead of clicking one by one

Payhawk gives our employees the perfect about of spending freedom but also makes everyone accountable for their own expenses and invoice processing. The reporting functions are great and the Payhawk support team are always there, willing to assist with any issues that may arise!

I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!

Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!

Smooth. Excellent product and great support team

Interface, workflows, flexibilty, team card, SEPA Wires, cashback, connexions with other tools

IBAN not always compatible with SEPA wires

Its very user friendly, everything is working smoothly

Sometimes when there is an update some settings glitch and the invoices are not going through our accounting software

Automatic integration of expenses with the ERP, I've tried other tools and they do not reach the level of payhawk. They also have an excellent support team

I have not been using it for long (less than 6 months) but so far when there is a problem, they know how to respond.

Very positive

U are very responsive, fast adjusting new needas of your clients.

certain Accounting/ Finance understanding of workflow is missing

Very happy with the software. Customer services are so helpful as well

So easy to use by employees. Easy to implement.

approval management - as we have various employees reviewing and approving sometime skips one of the reviewer. Might be linked to set up issues.

- Easy of use compared to traditional company credit cards that are not digital at all- Receipt management via App & Camera the second the expense happens is helpful

- Usability of the expense overview in browser version is a little buggy. sometimes it shows open transactions when they were already taken care of. the status of the expense is not always clear and intuitive.

The platform itself is somewhat basic, however this can been seen as a strength as it aids ease of use, and new features are being added all the time. It is much better than using the legacy paper/excel/pdf based credit card system - being able to save receipts electronically is a game changer!

OCR functionality and invoice/receipt scanning, as well as being able to block cards in real time

Our users not filling in/submitting the required expense information!

Is very easy to use, the reports are quite good, and its easy to find an invoice or expense

When we used payhawk and QBO we used to have a lot of issues, once we migrated to Netsuite it got much better, but we still have some issues. Main one we review the invoice and it migrates to Netsuite but for some reason the invoice/transactions stays on the to review list

Real-time spend approval & management across a large quantity of projects is an invaluable tool. I don't know how we ever managed without it.

No major complaints here. Email nudges were too frequent but I changed the setting.

The overall control and management over the spending/ card access and limits/ Expense management

not being able to select multiple transaction to approve.

I like that I have a card, i don't a new visa card, and it does not work well

I wouldn't say I like the new visa card. It does not work well

So far, the system looks extremely promising. We haven't had it in place for very long. The support response time has been good, but since the support team resides overseas, I do have to typically wait until the next day for a response.

I love not having to chase employees down for receipts.

A lot of employees seemed to struggle with activating their cards. I feel like it was probably user error, but it was inconvenient.

The software is very easy to use. The service & help provided is amazing.

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Straight forward and pain free

Very user friendly and easy to adapt to coming from a different platform.

Cannot schedule payments for future dates

brillaint cusotmer serivce

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

nothing all was amazing thanks alot for the support and help

All apps should be this simple.

The ease and assisstance onlune. Supet quick responses.

Cant fault the system. Simple amd succinct.

great

The services are really quick and efficient

nothing, I love everything and could not recommend enough

Very good overall once you get a hang of it

Easy to deploy and the team were very happy with it

Took awhile to navigate but guess that’s me

In general it is ok, but in case of issues it takes too long to solve it

Usability but please!!! remove "Freeze card" button from "Ask for funds". One time I suddenly pushed it and them I had so many problems. This is the same as to have "Power" and "Delete" buttons close to each other on the keayboard

See above, I mentioned the main trick that makes me mad and unhappy

The customer support team is always prompt and efficient in answering any queries or concerns we may have. The integration with Xero is seamless and works very quickly. It saves a lot of time and effort when it comes to managing our finances and processing our month end. Payhawk also encourages employees to submit their receipts, saving us time from chasing them. Throughout our experience, we have not come across any problems or issues when it comes to making payments through Payhawk. The entire process has been smooth and hassle-free, allowing us to easily settle invoices and manage our finances efficiently. Overall, our experience with Payhawk has been outstanding and we highly recommend them.

One important area for improvement for Payhawk is streamlining the approval process for invoices. Currently, the system requires individual approval for each invoice, which can be time-consuming. Implementing a bulk approval feature would be a significant enhancement, allowing users to approve multiple invoices at once and saving them valuable time and effort.

We get great visibility of our employees T&E spend. We have built great controls with Payhawk to ensure that the burden of travel administration falls onto each employee and not the finance team. As there are late receipt system controls in place, this means that employees have to comply with receipt deadlines without it being policed by the finance team. All receipts and payments are automatically sync'd with our finance system which is seamless.

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.