Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!

If you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!

I would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.

Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.

The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.

Unfortunately I don't have anything positive to say about this software.

Customer service is difficult to reach and not knowledgeable.

I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use shippo if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it

Integrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate

No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.

I appreciate all that they are doing to bring eCommerce to food and beverages in a meaningful way. It's nice to know everything I need will be in one place and I can search for problems before I reach out to their team for more information. It's rare that my problem and troubleshooting aren't available in their help system.

I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.

I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.

I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.

When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.

Overall, a very user-friendly and simple shipping application.

This product was super easy to learn and implement! Everything is broken down in a user-friendly fashion. There are separate locations for orders run through shippo and orders proceed through a different application making it easy to navigate and search. Tracking numbers are displayed with a clickable link so no need to hit extra buttons just to find what you are looking for.

The search function can be a little difficult. If you are looking for a particular say first and last name. The search will bring up every order that has something similar. EX. Looking for a Sally Miller, all orders with the name Sally will come up, even if the last name was searched.

We couldn't get through the day without Shippo. We are constantly shipping products everyday and without an easy streamlined system like Shippo we would not be able to function as a business. it's quick and simple. I like that it helps with the addresses, if you put it part of the address it will automatically put in the rest of it. If you have a business that requires you to ship then you need to have Shippo!

I don't like the recent change with having the green box at the bottom right hand corner rather than where it used to be in the upper left hand corner.

Since all labels render as a PDF file, I can reprint mis-printed labels as many times as needed...gone are the days of having to reload funds to purchase new labels due to printer malfunction. I also enjoy the discounted pricing on USPS labels. Haven't tried other carriers but I like the option of having UPS and DHL as well, maybe I will try them one day.

Amazing shipping software, can't be any happier since switching from stamps.com. Easy to easy, convenient and integrates well with eBay.

Doesn't seem to integrate well with Square/Weebly online store, I noticed that the package tracking number was not carrying over to the Square order, it will just mark it as shipped with a blank tracking info

I really love the fact that I am able to purchase shipping labels at a cheaper cost then everywhere else I have looked. With the amount of packages my business sends, this has been a life saver. I also love the ease of use with setting up the package weight and dimensions.

When selecting the shipping service, I wish there were better dividers between types of services AND conpanies. I've accidentally clicked "Parcel Select" for USPS a couple of times which takes triple the time to arrive to the customer. When I'm moving quickly, it slips past me sometimes.

Orders show up directly from our online store in shippo’s software so printing labels and filling orders is quicker and uses less labor

I honestly have had no problems using Shippo and have loved it

awesome, easy, cheap (i think). i would recommend it to ALL of my customers

super easy, was free for a while. i honestly dont even know what i pay for it right now, i thought it was still free. either way, it has changed my life compared to filling out labels by hand. mass upload with csv is very very helpful. i like being able to save package templates

it would be cool to see how much i save every time i buy a label. i would maybe add something that allows you to collect orders and put the data directly into shippo. right now, i collect orders with a google form that collects address info, then i download that as a csv and upload it to shippo. it would be cool to have a feature that allows me to create an order form using shippo so i dont have to download it each time

Shippo was recommended to me by a trusted friend and business associate, and it did not disappoint. It simply does everything I need, efficiently and easily. The ability to save frequently-used package sizes/weights is such a big time-saver. I've recommended Shippo to many people since I started using it.

Every once in a while I have difficulty entering weight and/or dimensions for a custom-size package, but really this could easily be user error rather than a fault in the software.

I've not had any issues with Shippo at all. I only use USPS for shipping so I can only comment on that and it's certainly sped up the process as well as eliminated a lot of the frustration. I love that I can set up pre-sets (package type/weight) to make the process even easier. A huge benefit is that it's helped me SAVE money. Because I'm able to ship small packages first class, very small orders have become cheaper to ship which has benefitted my clients and my business.

I found Shippo during the early days of the pandemic when I was making and shipping masks every day. I've made over 2000 masks and counting by myself and most orders were small, so the amount of packages went from a typical 2-3 packages per week to 20. I just didn't have time to type in each order on the USPS website and Shippo was a life saver. I was able to integrate/import my orders from various platforms including Etsy, Square Marketplace, and Airtable (using 3rd party automation at times) to make shipping a matter of a few clicks. Now my biggest shipping concern is whether or not my printer is going to cooperate each day.

It would be great if there were easier integration setups with more platforms, but really once it's set up, it takes almost no effort. This can be a bit tricky for folks who aren't tech savvy. I'm a one person operation, so whether I'm good at doing things or not doesn't really matter since I'll be the one doing them regardless. I was able to fumble my way through it and the ease of that really depended on which third party app I was using. If you're good with API or very familiar with setting up automation through Zapier, Integromat, Automate.io, etc then you will likely not struggle much.

Shippo has helped my business financially. I ship USPS packages frequently and using this software has saved me a bunch of money.

Shippo is very easy to use and does not require a monthly fee and you still receive a discounted rate on your shipping purchases.

The software is always refreshing so it does take some patience to use it. After entering package details, it refreshes; after entering weight, it refreshes, etc. Would like to be able to tab quickly through in entering details.

Saving a couple of bucks on USPS Flat Rate Boxes and Express Mailing envelopes has been a great help! I also vaguely remember that after signing up, someone from Shippo's customer service team reached out to ask if I needed a tutorial and even gave me a walk through of the services provided and answered any questions I had. I definitely felt welcomed and appreciated.

My favorite thing about this software is that to use it I did not have to be in E-Commerce. I am able to sign in and create a label manually and I am also able to upload a .csv file to create the labels needed for a mass shipping. The reason I use Shippo is because since last March my company has been working remotely. But at the end of the day we still needed a sure fire way to get new hire swag out to new employees and mail forwarding to my other teams. Before Shippo I was using the USPS website and right before shipping out 70 t-shirts the USPS software crash for 4 days. Not only was I under a time constraint but I had a lot of shipping to do! Shippo made mailing out those 70 packages super simple, fast and cheap! I also recently got a thermal printer and it was so easy to change the format the labels print in. I would definitely recommend Shippo.

What I least like about using Shippo is that currently, when my company mails out new hire equipment like laptops and monitors we like to ship through Fedex for insurance and delivery time purposes. My issue here is that because my whole company is remote, I receive the details for the label (recipient, address, weight and value) via email and am not able to fill out the entirety of the sections that need to be filled out on Shippo. Therefore, I mostly use Shippo for mail forwarding and new hire swag and I switch over to Fedex for equipment and time sensitive shipping.

I love Shippo period and point blank!

Shippo is extremely easy to use! It has been a game changer for my business, literally no taping labels to boxes anymore, no waiting to track orders, no having to personally communicate with customers about their order, no having to translate from my business to shippo and orders, Shippo does all of that!

The only con is that I wish there was a delete and a hide button instead of just a hide button, because I don’t want to have to look at orders that were picked up/dropped off, that will never get shipped. I want to be able to delete. Definitely not a deal breaker though, it’s an OCD thing.

I like the easy integration and streamlined packing and shipping for my business. I can group similar weighted items and print labels in batches along with free manifest forms that make it easy for USPS to handle my packages in bulk.

It would be useful to have a data export feature for shipments. Logistic data analytics would help small businesses more!

We use the free tier option and obviously that's one great feature alone for our business. We love the UI and can navigate around it with ease and the other shipping provider options are not even close to being this easy, we've tried them all. One part that also works great for us is that all shipping charges go into a bulk charge on our card which helps with bookkeeping (compared to a bunch of little charges for each shipment).

The newer feature of validating addresses is great but it also actually messes up some addresses. Our own return address is a specialized one and the auto-validate address feature corrects it to an address that is actually not correct as we have to specific the PMB number. I reached out to customer support to resolve this and they resolved it quickly but there should still be an option to manually override addresses in situations like that.

My company was actually forced to use the software when my main business software company Freestyle (formerly Dydacomp) chose to integrate Shippo into their MOM software to save money on the programming it takes to keep current with carrier charges/requirements .

Biggest problem--no support of USPS "Flats" rates resulted in excess postage on flat envelope packages for months before it became apparent. Had to use apply postage manually in the short term then switch to UPS Mail Innovations to get lower cost "Flats" rates. Secondly--very difficult dealing with them to get credits from Shippo for duplicate labels produced during training/mistakes. Very slow response and she couldn't seem to get it that when multiple labels are produced on the same day ($$) for the same address and only one package ever gets delivered that a mistake has been made. We managed to get some refunds but were still due hundreds of dollars when we were informed they couldn't help us any more.

It was beneficial for the shipping process in general. It was just unpleasant for us to use the product. The product needs to be improved in this sense.

Customer service. Shipment tag functionality for order form. The integration option is satisfactory. Tools that make the shipping and shipment tracking process practical.

Using the product is not easy. The price is high compared to its competitors. Ul could have been more intuitive and cleaner.

I love how easy it use overall. Easy to pull up past customers so you generate another label for the same customer & tweak the package settings for the new package. Also the email alerts for the customer are huge. They get notified when I ship & when it's delivered. So it reduces the customer support requests asking for status of their package.

I do wish their search for past labels was easier. For example, if I am looking for "Matthew", and search for "Matt" it will return no results.

The software is super easy to use which is great for beginners with no experience with shipping. Everything is there for you that you need to easily create, buy and print labels, see shipping options, notify customers, tracking, and returns. Customer service is also the best. All my questions were always answered immediately and they are available and proactive to help. Billing also is easy as they do it weekly and I get an itemized list. And the best part is the software and service is free.

The only problems I've run into which actually may have nothing to do with the software is that on a couple occasions, the tracking was majorly off on a shipment that was very delayed or seemed lost and then wasn't. Again, I don't really think it was an issue with the software as with the actual shipping of that package.

From day 1, Shippo has allowed me to run my business effectively. I actively recommend the service to anyone in my field looking to ship products.

Shippo has allowed me to significantly expand my customer base by giving me efficient shipping means. I am able to ship all over the country easily because of the software. It helps my at home small business look even more professional to customers.

My e-commerce platform (Castiron) does not currently integrate with Shippo so I have to enter in each address. But that is something Castiron needs to adjust.