All ShuttleControl Reviews
1-25 of 31 Reviews
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Bruce
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Game Changer
The day to day management and dispatching of shuttle transportation for customers to and from our dealership ship has never been so easy and efficient! Using this software has made everyone's job's easier and customers more happy.
CONSSoftware glitches can happen from time to time
Vendor Response
Thank you, Bruce, for leaving a review with us. We take our customer feedback seriously, because we know that the future of our product depends on this kind of feedback. We're working towards improving the quality of our product each day by removing any remaining bugs and glitches. If there was one key feature (no matter how big or small) you would us to build to simplify even further, what would that be? Let us know at support@shuttlecontrol.com.
Replied February 2022
Jason
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed March 2021
We like it.
good
PROSlike it - it definitely helps us know where the drivers are and helps us when the customers ask how long they have to wait we can look and see where they are - it also helps if they're dropping off and we need a pick up we can see how close/far apart they are.
CONShe only downside for me really are the odd glitches....yesterday it kept freezing at the point where the driver had dropped off and so we didn't know how far out he was. But to be honest the odd glitch aside I do like it
Vendor Response
Hello Jason, We'd like to thank you for your feedback! It's important to us that our customers are more than satisfied and we would like the opportunity to address this issue immediately. We'll be in touch in the hopes of improving your experience with ShuttleControl.
Replied March 2021
Dr
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Drive on ShuttleControl, Drive on!
Our dealership has been using Shuttle Control for over a month now and I have already noticed improvements to our shuttle service. The dispatching and tracking has minimized time wasted with all the information right in the driver’s hand. Confusion about which driver is completing what trip is gone with the ability to assign drivers certain trips or tasks. As a dispatcher, I particularly like the ability to see in real time where my drivers are, thus minimizing the dead head trips. With the exceptional customer service provided by Cedric and his team, any growing pains in implementing Shuttle Control were easily overcome with the personalized help which included detailed help documents on topics of concern, live text chats, and phone calls that were timely and relevant. Shuttle Control is always looking for feedback and I have already seen improvements made with the intention of making the app and dispatching easier and more user friendly. Keep it up! Thanks Shuttle Control for what has so far been a great experience.
PROSGPS tracking, trip organization, paperless, notes option
CONS- few glitches, no option to create trip from customer database, - would like to move Pending trips the same way I can move Active trips. - unable to auto-populate address if there is a unit number ie/ #1208 - 6551 Ranchview Rd - currently use notes for unit numbers - would like to create a Company in Customers without the First Name and Last Name being required. - would like to edit or add to a note, rather than delete it. - at times drivers find it confusing to see Scheduled trips as Active trips, particularly Missing feature: next day trips - would like to see an estimated time duration for each trip
HELEN
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
EASY TO SET UP & EASY TO USE
We went from an old fashioned hand-written slip system where, if you dropped a slip or the wind blew them off the table - you had no clue which shuttles needed taken care of. We've had other shuttle systems demo'd for us and they make - what should be a simple task - complicated. ShuttleControl makes it easy.
PROSThe ability to communicate to the shuttle drivers quickly, clearly and efficiently is our favourite feature. The set up is so simple and even those who aren't technologically inclined caught on very quickly. Our experience has been positive to the whole way through.
CONSWe don't feel the product could use any improvements
Reason for choosing ShuttleControl
The sleep and simple design, easy set up, price and the knowledge of the folks @ ShuttleControl
Kourtney
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Saves time!
ShuttleControl has brought much more organization to the way we schedule shuttle rides. It keeps everyone on the same page and all you have to do is log in and you can see where the shuttle is, how many more rides are scheduled for that day, and any pending rides for future days. We are also excited to have a lot of built in reports/analytics that we can see in just a couple clicks versus our old method of paper logs.
PROSThe entire team has agreed that this has been a very easy transition from using our paper logs that we have had for many years. The software has been very easy to use and everyone caught on very quickly. We really enjoy being able to schedule the shuttle at the same time that we schedule a customer for service, it saves so much time. We also love that ShuttleControl sends messages to the customer letting them know how far away the shuttle is when in route.
CONSSo far we haven't found anything that we are unhappy with.
Reason for choosing ShuttleControl
The owner of our dealership recently purchased another dealership and they were already utilizing ShuttleControl. Once we were able to see how easy it was to navigate and use it just made sense for us to also get the software.
Blaine
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Shuttle Control
This shuttle software program keeps our drivers organized on when and where we are picking up our service customers, pre scheduling shuttle rides , increase customer service , instant vehicle tracking , I would recommend this program any business .
CONSI cant say anything negative about this program .
Vendor Response
Hello Blaine, Thank you for leaving us with a 5-star review. It's always a pleasure to be in service of you and everyone at Burlington Hyundai. We look forward to continuing our relationship with you!
Replied March 2021
Darryl
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Shuttle Scheduling
Awesome, so glad we looked into the opportunity!
PROSAll aspects of this software, are second to none. Takes the guess work out of having a shuttle schedule. No more paper. Easy to use and adaptable to all situations.. Our Drivers and Advisors find the system, user friendly and Customers appreciate the improved service. Very economical!
CONSNothing at this point, the support from ShuttleControl keeps the system working at it's optimum.
Vendor Response
Hello Darryl, We are thrilled to have you as part of the ShuttleControl family! Thank you for sharing your kind words with us. It means a lot to our entire team! We look forward to continuing our service to you.
Replied March 2021
Barb
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Review
Awesome...and great support!
PROSEase of use for both dispatch and for drivers
CONSNothing...everything is exactly what we need as support has customized it for our auto group..
Vendor Response
Thank you, Barb, for leaving a review with us. We are always looking to improve our service so that our customers remain happy with our service today and in the future. If there was one thing (no matter how small) our product can do to simplify even further, let us know at support@shuttlecontrol.com.
Replied February 2022
sandra
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
great service
so far its been great our team loves it we can track our trips and where our shuttle is at all times we can schedule our trips with no problems
PROSno hassle user friendly love how we can keep track of all our trips in order
CONSdon't really have anything that I don't like
Vendor Response
Thank you, Sandra, for leaving a review with us. We are always looking to improve our product to ensure customers like you are happy today and in the future. If there was one suggestion (no matter how small), you have that would make our product simplify even further, what would that be? Let us know at support@shuttlecontrol.com.
Replied February 2022
Hicham
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
amazing app
perfect app and when a detail needed a fast support team by [sensitive content hidden] wont leave you till no issues left
PROSsupport service and dedicated team knowing what they doing
CONSreally nothing seen in my chift letting me discourage
Joel
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
livraison
contrôle de livraison
PROSsuivi des livraisons de pièce et du chauffeur
CONSsignature que nous avons rajouter , nous aimerions pouvoir écrire le nom entre moulé su l'appli.
Vendor Response
Cher client, Merci pour vos commentaires. Nous avons enregistré vos commentaires et nous avons créé le ticket suivant pour votre référence, SC-693: En tant que chauffeur, je veux entrer le nom de la personne lors de l'étape de signature. Nous nous réjouissons de mieux vous servir. --- Dear valued customer, Thank you kindly for your feedback. We have captured your feedback and we created the following ticket for your reference, SC-693: As a driver, I want to enter the name of the person during the signature step. We look forward to serving you better.
Replied June 2023
Julien
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
avis de shuttle
wow je suis en messure se savoir ou est notre livreur en temp real
CONSil as des petit bug mais rien de dramatique
Vendor Response
Hello Julien, Thank you kindly for the review. We always appreciate feedback like yours, it means the world to us. If you'd like and have some time, can you send us an email at support@shuttlecontrol.com letting us know of even the smallest bugs you are experiencing? We would like nothing more than to capture these so we can wrinkle them out completely from the application.
Replied December 2023
yatish
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great solution
Easy to use, simple to train most people
CONSold people find the app complicated, tough to train
Vendor Response
Thank you kindly Yatish for your review! We certainly have not spent enough time improving the user experience for the driver mobile application. We have created an internal ticket based on your feedback to make improvements to the driver experience. Have a great day!
Replied May 2024
jason
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
easy to use
Customer service is always helpful and very quick to respond.
PROSWe use Shuttle Control to schedule customer pick ups and drop offs. Its very user friendly. Tracking the shuttle to be able to approximate arrival time is very useful aswell.
CONSI have not had any issues that were not solved.
Lizette
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great application for driver tracking & distribution
The application is easy to use and a very useful tool for our business.
PROSThe ability to create rides for customers with only a few clicks and the ability to track our drivers.
CONSI would like to be able to access the history by address as opposed to just the customer's name.
Darran
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Does exactly as intended
ShuttleControl has done exactly what we were told it would do, it has done exactly what we needed it to do. We are able to accomplish more, using less people. It has organized our service, and increased our efficiency.
PROSkeeps all 5 dealerships, and 3 shuttle drivers organized, allowing all staff to understand where they are at all times which allows us to provide accurate wait times on our shuttle service
CONSthere isn't much not to like to be honest
Yukino
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
App Review
Overall very user friendly and very fast response times
CONSNot getting reports when that was one of the main features we got this
Reasons for switching to ShuttleControl
No customer support. Many glitches
Larry
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
A must for success, Shuttle Control
Very user friendly, great support staff that listens and responds.
CONSI like it just the easy access and the great support that comes with it
Reason for choosing ShuttleControl
Price and user friendly
Reasons for switching to ShuttleControl
Price and user friendly
Alexis
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Audi st-bruno review
The Gps on the app and the history. easy access and easy to learn
CONSsome small bug and disconnect of the app. Driver have to reconnect some time
Edgar
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy and Inexpensive
- no complains overall
PROS- easy to set up - google map integration
CONS- sometimes the shuttle location does not update
Vendor Response
Hello Edgar, Thank you for the 5-star review! We are happy to hear you're having a positive experience at ShuttleControl! We value your input and encourage you to let us know more details about your experience with us.
Replied March 2021
Marc
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
No idea
In-app map is great but could be be used more effectively
CONSA lot of potential but should be more conveniant for users for dispatching
Vendor Response
Thank you for leaving a review with us. We take our customer feedback seriously because we know the future of our product depends on what our customers have to say. If you have one key feature suggestion you'd like to provide us to make your experience better as a dispatcher, please send an email to support@shuttlecontrol.com with your key suggestion.
Replied February 2022
Jared
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Amazing software.
Great company backed up by great software.
PROSRevolutionized how we run our shuttle and parts delivery.
CONSNone really. We have used it for a couple of year now.
Gabriel
Automotive, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2021
Shuttle Control Review
I love being able to see when my shuttle drivers have accepted the ride and where they are located on the map. It makes it easy for me to have an ETA for customer preferring our personal shuttles. The format/layout is fairly busy when scheduling the ride, but I understand they are just extra features we have not implemented.
PROSRequesting rides, display of the location of my driver, and showing time requested/accepted.
CONSI believe when scheduling return rides there should be an easier to go about it rather than having to view your history, locating the customer, then clicking return ride. There could be a log displayed on the main page where you can search through customers in order to request a return ride.
Rod
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Shuttle Control at it's best
Ease of use, it is a wonderful tool to keep customers involved and informed
CONSHave not experienced any problems it works great
Joshua
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
ShuttleControl
Product is easy to use and have had absolutely no issues using the software
CONSNothing is wrong with the system and software