I am 10+ year user of VP, with each version the tool gets easier and more consistent across the UI, we are able to provide 100% of our customer requirements.

Seamless integration with our ERP software, the support team is very responsive and very flexible when mapping to our trading partner non-standard needs

The interface needs a little more consistency across the whole design but overall easy to navigate and use

Generally I will recommend this piece. I have used it for over a year

I like the fact that is is very user friendly and you can easily complete the sheets without necessarily taking a course on how to use it. The UI is also smooth and beautiful. It has more advanced features than other conventional apps

It fails to save and export work some times

Any other company would have done the right thing, showing that they value their customer's business, and stood behind their actions and refunded the money and helped correct what they caused.  SPS chose to ignore the problem, blame us for choosing their recommendation, not penalize their "vetted" partner or try to recover any monies spent or try to make it right, and ultimately kept every dollar spent even though those services were ultimately never set up.  I'm not sure which of those scenarios or outcomes I could possibly find the most value in SPS when you asked me to reconsider and find the value in your services. Hopefully, that will help you find the values that we couldn't in SPS services.

Full account termination notice was given in a timely manner to [SENSITIVE CONTENT HIDDEN] (customer service rep) in writing and over the phone.  I have yet to receive a response from [SENSITIVE CONTENT HIDDEN] or your leadership team regarding how poorly we were treated, even after requesting one.  It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners.  SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used. 

Actually I found out that SPS never even bothered going through with the testing or certification of the automated service which we were paying for.  Then to offer just credit for money paid just for the SPS automation and offer no compensation or offer to help obtain some kind of refund from their partner told me all I needed to know.  I have documenting my experience as a whole and writing this review.  Even your own typed words of "services can be canceled at any time throughout your term (up to 60 days prior to your renewal date)" is truly misleading and factually inaccurate.  When you put in writing "any time throughout your term" it means "any time throughout your term", and limiting any times during the term means I really can't do it any time. 

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

I knew that the rep working with us genuinely wanted to help and did what he could, but it was out of his hands.

When we started using SPS Commerce, we'd just closed a major deal with Bed Bath and Beyond, and needed their technology in order to meet BBB's shipping requirements. However, the service didn't offer the ability to create dual labels (FedEx and EDI info), so having to put double labels on thousands of cartons cost us a ton in terms of time, and incorrectly labeled packages. We wound up having to switch to another provider who had the capabilities we needed.

I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!

When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!

SPS has been great by allowing integration for invoicing to our customers which frees up time and makes accounting of invoices easy.

Easy to use and never any downtime. Customer service is great when needed and quick to respond

When down several levels deep in options to go back up 1 or 2 levels cant use back button have to go back to beginning and drive back down.

Consistent data and help!

It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.

Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.

It works properly and our users are able to master it quickly. The UI is logically laid out and easily navigable.

It is a cloud service with the typical reliability and security concerns associated with such a deployment. I know when Amazon Web Services are down, so is SPS Commerce and, perforce, so are we.

MAPADOC push from SPS eliminates the need for us to input the orders manually.

The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available.

One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders. Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error.

Overall, the experience is okay. While I do appreciate the notifications and easy access to retrieve purchase orders and submit invoices, I cringe when there is a problem because it seems no one has an answer to solve the problem and our company suffers because we cannot submit invoices. I would not recommend this product to another business, especially a small business that is dependent upon their invoices getting paid in a timely manner.

The software is easy to use. Receipt of purchase orders and submitting invoices is simple. I appreciate the notifications I receive via email that let me know purchase orders are available, that invoices have been processed, and also whether there are issues with invoices that have been submitted.

There were instances where invoice fields our company never used would be activated and it was mandatory to fill in those fields or the invoice wouldn't be processed. After contacting customer service several times about the new/activated fields and the reps giving me different answers that didn't work, I was told to reach out to our partner. The partner provided solutions but invoices were still being rejected. So I simply started submitting invoices and clicking on every option that was on the dropbox for those fields until our invoice was accepted. It took almost 3 months which means we had 3 months of back invoices and the oldest invoices were not accepted due to the late entries. That was a very disappointing experience.

easy to use.

This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.

Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.

We approached Data Masons out of frustration with our former EDI vendor. Their solution is logical and very automated so that our business users are much more efficient. We have found Data Masons is also ethical and fair, standing behind their solution, which makes them a partner rather than a vendor – something we value and look for at our organization.

Adapts to our business – not the other way around. Onboarding new Trading Partners (TPs) is easy and timely. Maintenance of system is extremely low…once a TP is setup it just works. Integrates nicely, smoothly with our ERP (Dynamics GP). Vantage Point 4 has a new navigation and reporting pane, like any change it took some time to get use to but I am able to track done the information I need when doing any research or troubleshooting, big improvement over our former solution that was embedded and had poor support.

After using the solution for some time, ee feel we know enough about the system to speak to level 2 support techs when we call out of the gate, but we follow protocol. Once we reach the right person, we’ve always had a good outcome.

It is just one necessary aspect of the shipping portion of my job. I have never used anyone else so I have nothing to compare it to.

It is used by or 2 largest customers. We can move the information from your website to populate our Access program. Customer support is very quick and efficient.

It would be a lot better if more of the information was automatically populated.(We have to type in our information for Northern Tool every time) We cannot use the short form because of the different carriers assigned, compared to who actually picks up in Canada. We are a small office to doing all of the extra forms becomes cumbersome. Northern Tool takes a long time to get their info to SPS - I think they only update a couple times a day. Therefore, I end up manually typing in orders anyway, to get them into production by end of day.

I have had a very good experience with all members of the SPS Commerce team from initial implementation to Customer Support once implemented.

The SPS software is very easy to use once trained. Depending on the business partner you are setting up with, implementation may take a bit of time but once in use, SPS Customer Service has always been really great with helping to answer any questions you may have.

Sometimes when doing searches for purchase order, the search and advanced search functionality can be tricky and it becomes difficult to locate a particular order.

Our overall experience with SPS as a business has been wonderful. The live chat is a great feature to solve issues quickly. Automation is the wave of the future and any additional time savers would be a great addition.

I am very happy we selected to implement the SPS adapter to automatically take our orders and interface with Quick Books and our ERP system. This has saved me countless hours of work. The testing and implementation support has been outstanding and their representative is professional, patient and very knowledgeable, Time is Money :-)

There are a few tweaks we have had to hard code but other than that I would say there was nothing to not like about the software. There is a half hour delay between the time the order hits fulfillment until the time I get a new order email.

We have been able to satisfy all of our customers' needs in terms of EDI transactions, and they include some fairly detailed customization. The tech team knows their product inside out and finishes projects in a timely manner. They are very patient with beginners.

Our company started out knowing nothing at all about EDI software. Although there was a learning curve with VP, it was not excessive, and then things becomes intuitive. The time and tediousness VP saves us in terms of order entry and forecast loading is well worth the cost. Integration into our ERP system was easy. The Datamasons technical team has been able to accomplish every customization we have asked for, as well as train us in an area we had no experience in, and they also migrated VP to a new server painlessly and quickly.

The error messages take some time to learn to understand.

We have been using SPS for several years but it became very costly and very time consuming with our own work around what did not work. Frustrated our owner and we finally migrated over to a different provider.

Other than set up-Easy and user friendly. chain industry retailers preferred. They do help with set up.

Very costly. Set up very complicated and costly. Does not export to most accounting software's without extensive customizations and cost. Sales, implementation team and customer service do not respond timely. Takes days to get a response to find out it will cost us. Cancelled service and went with a different provider.

Relatively simple. Layout helps you find what you need for the most part.

Bad business practices. My outfit only needs this software one quarter out of the year, and stopping service is always more complicated than it needs to be. The cancellation process takes at least a whole month for some reason, so we end up paying for an extra month or two each year. I can't see any other reason to do this except to squeeze a few extra dollars out of their customers. This process can be easily simplified to flipping a switch. Also, the search function isn't very well built.

Awful!

NONE. I have random issues with this service every time I use it.

I just spoke to two different men at this company regarding yet another issue with our QBO sync to SPS for billing. Both were condescending and rude. Neither had a clue about the QBO sync and were very unhelpful. Im so incredibly tired of dealing with reps who are rude to me and Im the customer! I'm paying to be treated poorly. I asked for a supervisor and was told, we dont do that here! What?

We use SPS Commerce with all our vendor accounts for multiple clients. Amazon Vendor Central is our biggest business and SPS has made it possible to manage everyone quickly and easily in one system.

It's so easy to use and navigate. We have multiple team members accessing multiple client accounts within SPS and it could not be more user-friendly. We recommend it to all our clients. Anytime we have issues we can hop in the chatbox and we have them resolved within the day. The customer service is stellar and the software overall is SO good.

The software is near perfect. We did have issues with one of our account reps in trying to get the program set up, but it was quickly addressed and the issue resolved.

Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate.

Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment.

No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given.