All Yelo Reviews
1-25 of 35 Reviews
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Noor
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
review on yelo
staff are very attainable even on weekend when we have an emergency. Very helpful and nice. They know their work. The system is easy to use and very fast responding. Can be easily integrated with several gateways.
PROSeasy to use, very user friendly, fast system, very fast to deliver.
CONSthe arabic translation isn't working as well as the original english page on the application. Also there is a banner on the website that wasn't there at first and now we are having some difficulties removing it, from what I understood we can't remove it. Also with the filter option, it's not working well, when customers choose a certain filter on the application it doesn't give the options that were selected on the dashboard. I would hope to have a filter for the products also in the future, will be very helpful for our app customers. I would like to have an option where we can edit an order before it gets completed, just in case a customer decided to add an item to their order. and a refund system if a customer decided to cancel their order when they have already paid by cash. Other than that i am very happy with the system.
Reason for choosing Yelo
it best fits our business strategy, although I am considering to purchase the above later on.
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues.
Replied July 2021
Girish
Verified reviewer
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Great product for launching your marketplace
Very good interaction with Sales and Project Implementation team. The team was patient with us as we had a few important people on holidays when implementation started and Yelo team patiently waited for the right person to arrive.
PROSLots of options to cater to your business needs Continuous improvements and new features added to the platform Very easy to create a test account and get it up an running (took me only 15 minutes to set up our site)
CONSDocumentation not updated as frequently as new releases. This is very important (IMHO) for existing users to see how they can take advantage of new features.
Reason for choosing Yelo
The product gave us quick Go To Market strategy and focus on what is more important to us - the business side rather than reinvent the wheel (i.e. develop our own marketplace). In future, we may go that route if the business is successful but for now this platform is perfect.
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues.
Replied July 2021
Muzammil
Alternative Medicine, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Worst platform ever for Entrepreneurs
Worst experience. If i know anyone would consider this app, i will strongly advice them not to. Your business and customers will face unending problems
PROSNothing. They will do lot of fake promises but will never have any features
CONSWorst customer service and after sales support. Once you buy their subscription all the problems you raise never gets solved.
Reasons for switching to Yelo
Zero response and poor quality of service
Duane
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
After Sales support
Its not always been great but they have made significant strides when it comes to after sales service because of people like [sensitive content hidden]
PROS[sensitive content hidden] from the support team has been great from day 1 that he was assigned to assist me. He has always gone out of his way to help me which has not always been the case when dealing with other staff members at Jungle works. He made sure that the issues that I raised were addressed timeously and continues to update me with progress. Great working with him!
CONSCan't think of anything right now but addressing the issues as and when I find them
Ayman
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Software for bootstrapping a marketplace
It was full of features that helped us bootstrap a b2b marketplace without any need to write code.
CONSSome features were complicated at first but received multiple demos from the account manager to clarify.
Reason for choosing Yelo
The number of features available in Yelo was greater than most competitors.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Good
At the beginning it was horrible, but later a different team was involved then development was on track and everything is good since then and also quick response if i report any issues. Easy to use, but releasing new features every now and then would help.
PROSEase of adapt, did not take much time to learn
CONSWe have been using since 1 and half year and no new features, may be we will have to more updates
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Replied March 2022
Josh
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
Run Away From This Company
We were very hopeful when we initially signed on with Jungleworks for Yelo and Tookan. Their system seemed to be pretty good and they were willing to make some initial changes that we requested. The minute they had all of our money for the build, everything went downhill rapidly. Constantly on the phone/email to get technical assistance with bugs. Account managers are generally useless. 6 months ago they eliminated on-demand tech support entirely. Just noticed a month ago that they billed us for an entire year's worth of service despite the fact we cancelled our contract. They are a chop shop. Run, do not walk, away from this company.
PROS-integrated marketplace and delivery solution -has integrations with Stripe and other providers
CONS-Customer service is atrocious. They will get your money and then it's all down hill from there. Support is non-existent. You can't even get a live person to chat/call at anytime of day. Issues are not resolved and there's no customer-facing tracking for bugs and troubleshooting. -System is extremely rigid and not designed for enterprise usage -Servers are clearly over-taxed and the code is highly inefficient. Everything runs very slowly -Next to impossible to get customizations or get any errors in the code fixed -Apps are not compliant with EU regs, Apple or Android
Reason for choosing Yelo
Price and capabilities. Biggets mistake of my career.
Vendor Response
Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Replied July 2021
Leon
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Grocery Delivery
Amazing support and cheap barrier to entry
CONSNothing honestly maybe the time it took to deploy that’s about it to one about 2 month which in actual fact is very fast
Krishnamani
Logistics and Supply Chain, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2022
Using for food delivery platform
We know Yelo team is working on the improvement. They will simply update the patch/enhancement during peak time. They have to inform us few days in advance that there will be downtime or they apply patches.
PROSEasy to setup Good for startup companies
CONSNot able to customize for one client. Yelo need to apply changes for country specific for e.g. eNets or PayNow is most preferable payment gateway in Singapore. Yelo cannot customize.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Yelo Platform Review for Online marketplace
Its a user friendly platform. All we can use it in an easy way.
CONSTicketing System need to upgrade from my perspective.
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Replied March 2022
David
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2020
Run away from this company
Do NOT trust promises made or expect contracts you sign to be honored. Avoid at all cost. All sales, no support. The support and follow up ends as soon as you sign a contract. They avoided our questions/support until it was too late to ask for a refund. Very clever. At this point, feel free to contact me directly so I can tell you why you should not use this company.
PROSImpressive set of features. Promised what was needed
CONSFeatures that were advertised DO NOT WORK. Project mgr. assigned was non communicative and a few weeks into project stopped responding to support questions. Next project manager would disappear for weeks at a time and missed a half a dozen scheduled online meetings to discuss features that didn't work properly. We've since moved to another platform and we are pleased to see they use a software ticket system to respond to every question within 24 hours. Avoid these people at all cost. You will waste your $.
Reason for choosing Yelo
Service marketplace capability, ability to upload CSV of existing merchants (this feature does not work, despite claims by Clicklabs - they had to load on their backend and it destroyed our marketplace). Alleged support (very, very poorly executed and assume you will get zero support for software bugs etc.). We have countless examples of ignored emails, avoided conference calls etc. They do not have a way to track your software tickets. It's literally emailing back and forth or a sad attempt at using excel to track software issues. Disaster.
Vendor Response
Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any feedback that will help us improve in the future. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Replied July 2021
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2021
Faulty Product, Worst/NO Customer Support on the Planet
This company has the WORST customer support on the planet. Period! We have signed up in April 2020 with the promise of 2 weeks delivery. After rigorous follow-up and headache, they delivered half-baked products in the 10th week. Obviously, it was not ready to go live once we discovered they do have tax compliance reports. We have following up for it to date (JAN 2021), after 10 months of sign up. They DO NOT RESPOND. They only respond to ask for more money. Even for very very basic question, you need to wait for days and followup for at least 10 times. They do not have a "REFUND" word in their dictionary. Even they know they are at fault the management from top to bottom have the audacity to ask for more money to FIX THEIR OWN MISTAKES. AVOID at ALL COSTS!!!
PROSThe initial impression was the product is OK to use and easily customizable.
CONSMissing basic functionalities like Product Variant Pricing, Price display inclusive taxes until checkout, Correct Tax reports. Super slow speed on website after launch. Not compliant with e-commerce requirements as outlined by the government in India.
Vendor Response
Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Replied July 2021
Faisal
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Turn Around
I had stoped using yelo due to lack of communication with provider Since they have implemented account managers the likes of Abhilasha things have changed for me She’s patient, inspiring and informative unlike my previous experiences with yelo team
PROSAbility to scale and customize as you grow
CONSInitial sales representative were inadequate and no ongoing support or direction when reached out for help
Sajeev
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
My view
After shortlisting few vendors I have approached Jungle Works with my Project. From Inception to implementation the team had been really supportive. It was a great experience working with the team. The Software which we implemented is for online marketplace. It delivers what it promises. Easy of Use, intutive designs and great set of supporting tools to get you going within no time.
CONSNothing which I had come across till now.
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Replied July 2021
Sammy
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2020
Promises not kept
Very poor. I had to escalate to the [SENSITIVE CONTENT HIDDEN] lady who tried to help but everyone below and there are a lot of employees who are completely clueless and don’t listen to customers. We tested and reported bugs for free and they didn’t even fix them. They do not listen to customers.
PROSIt barely works and then breaks. It makes a fake promise to be like instacart but it doesn’t stand up in production environment.
CONSThey show you a demo software to sell and once the money is in, they disappear. Very poor support. No help docs in the software. UI is stuck in 1990s ( frames). Software is buggy and not tested. I listed 20 issues and they solved 2 including a business killer error message that would not allow your customer to pay when a product price is changed and they can’t even identify which one changed. We lost 1000s dollars in business and 1000s in licensing for this JUNK. DO NOT BUY. PERIOD.
Vendor Response
Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Replied July 2021
Jose Miguel
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great tool & great service
Great experience
PROSOur customer service agent, [SENSITIVE CONTENT], he has been key for our company to successfully implement our project, providing the right information and solutions immediately, customer service is about that, providing immediate solutions to customers, thanks [SENSITIVE CONTENT]
CONSFront end should have more options for Edition.
Anjali
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Feature Diversity
Nice
PROSSome of the features are simple plug-ins which can be added by the user itself. This provides great flexibility. We are not using comprehensive solution stack but with Tookan delivery management; our offerings become unbeatable. The support team is commendable.
CONSI haven't come across anything negative so far.
Reason for choosing Yelo
They were more flexible in their approach with almost comparable features.
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Replied July 2021
Anish
Alternative Medicine, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Need of the hour
Good start
PROSGreat to get an MVP out in good time and good support
CONSKeyword search is missing products search option not well developed.
Reason for choosing Yelo
Better products
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Replied March 2022
Ramesh
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Good For Restaurant owners
Good
PROSUser interface was good. No bugs for customer experience.
CONSNeed to get more features like Swiggy or zomato
Vendor Response
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Replied March 2022
David
Restaurants, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2019
JungleWork Yelo reviews
Jungleworks provided me a very frustrating and poor experience, and now I want my refund, for which they are not giving me (even though it’s in the contract). I paid for a full year and was promised in the contract a 3-week implementation. Due to their delays, unresponsiveness, and lack of customer care, we are now in week 9 of this implementation. I have asked for a refund, but they are refusing, despite their acknowledgment of their own delays and product issues. I’m still in pursuit of receiving my refund with little support from this company. I’m so mentally and emotionally drained, disappointed with this whole experience, and appalled at this company’s lack of accountability and their complete disregard for customer satisfaction. Despite being a loyal customer of another product of theirs, I still have to jump through hoops in an attempt to get my money back. They are missing a golden opportunity to salvage this relationship, but they don’t seem interested in helping their customers. I would look to other options before considering the Yelo online ordering system from Jungleworks.
PROSThe demos looked really good so I thought this could be a good solution for my business. I was wrong.
CONS- Don't stick to timelines - Unresponsive - Base functionality not working properly - Poor customer service - refusing to give a refund
Vendor Response
Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@yelo.red
Replied May 2020
Jay
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
A very good platform for new entrepreneurs
Very Good
PROSFeatures and user interface, easy to use
CONSNo such thing, some issues arise but solved with great suppore
Reason for choosing Yelo
Technical support and features
Sanjay
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
One of the best options available on internet
Easy to use, User friendly UI. Fast Checkout
CONSSlow Updates over the time. Need to introduce regular updates and features.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2020
Wrost product ever
TERRIBLE
PROSNothing, this product is terrible, waste of time.
CONSBe carefull with JungleWorks. I was client. They didn’t complete our work. I was facing issues with translations and they even didn’t deliver logo. I don’t recommend at all. If you need proofs I can send you my invoices and all the email / what’s app sent for nothing. Product is not final. Their not selling you even an mvp. And customer service is worst ever.
Vendor Response
Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Replied July 2021
Nikunj
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Product
its an amazing experience and very helpful for me as a startup
CONSthere is no such thing which I do not like about yelo
Ali
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Excellent company
Ease of use and customizable software. Great.
CONSNothing to complain about. Works well. Great.