All Zoom Workplace Reviews
1-25 of 13,810 Reviews
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Barry
Information Technology and Services, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed August 2021
Zoom Meetings - Cheap and Easy Solution for online collaboration
Jennifer
Verified reviewer
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Zoom has allowed us to continue holding our meetings
I've been utilizing Zoom to talk and meet with my collaborators while we're isolated gathering. With the current pandemic, Zoom has become a practically day by day program that I abuse for both work gatherings and virtual meetups with companions. I truly like how you'll have various clients on straightforwardly. I'm prepared to speak with various video calls. I abuse them for chapel meeting week by week and that they are incredible.
PROSI am exceptionally happy with this product so far. I abuse it for a course that I'm taking, additionally on meeting with clients. The experience is magnificent. I'm hearing impeded and that I am marking to everyone on Zoom video meetings. With Zoom, we will video visit with them likewise as screen share, it's helped us continue pushing ahead through the franticness.
CONSIt can get mistaking for some clients legitimately with talking and commotion. Regularly need to have clients quiet for better solid quality. fixing a substitution meeting on the iPad took a touch you-tubing, yet after we made sense of it, it had been simple.
Reason for choosing Zoom Workplace
I found it a simpler alternative to use than several others we had in mind. Our team can use it without the need for a long learning process.
Olive
Verified reviewer
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
Zoom Meeting Review
The business problems I have solved using Zoom include the safety of employees and employers amidst the current Covid-19 pandemic. The restriction of travel in order to have an online meeting in the sense of following the WHO protocols amidst the Covid-19 pandemic has saved many lives.
PROSZoom has the capacity to hold huge meeting capacities and can be easily supported on Android, iPhone, Mac, iPad, and web platforms. Zoom has impressive features which enable the hosts and participants to effectively participate in the sessions especially the emojis which are required for the meeting interactions. Zoom has clarity of sound and image, the audio and picture quality features can be improved depending on one's personal preference.
CONSZoom should make it easier for the main speaker to be the main "character" and the size of the screen for them to be bigger and not to be small like the rest of the attendees in the meeting. Neither the Speaker view nor the Gallery view does this. It is difficult to determine who is speaking. Zoom should have a brief "profiles" option showing the attendees' brief biography and contact information if comfortable sharing as a form of networking. It would be great to be able to click a button and switch between display names. The time limit for a meeting time (45 minutes) in one session for non-premium members should be extended.
Reason for choosing Zoom Workplace
Its efficiency and ability to maintain quality audio and video over the other products.
Samita
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoom is the Most Robustious A/V/W Conferencing Program of All Times
I give double thumbs to the vendor for allocating 40 free video conferencing minutes on freemium version.
CONSI slightly dislike how it used to disconnect video calls after 40 minutes on free version.
Marcius
Verified reviewer
Marketing and Advertising, 1 employee
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2021
After the pandemic, everyone in the field knows about Zoom, but many 'normal' people still don't...
It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings. It has a general use type of service. It's like a reliable hammer - good for most things, but not good for many specific things. So if you need something more specific for your use-case, then there are other things out there that might be better suited for you. Of course, if you just need something to throw a presentation every few months, or every now and then, then it's pretty good for that. Although the price then doesn't justify the low use case for the presentation side. And if you're just in it for the one-on-one side, then you have better options if you're willing to invest and if the cost is justified for you. But at the same time, if you only need it a few times a year, then Zoom or Skype can get the job done in a reliable way. So I would say, don't dismiss Zoom, but don't fall in love with it either, if you're doing frequent presentations.
PROSThe free plan is pretty generous with up to 100 participants for 40 minutes. It's great for many small-purpose presentations, but don't get extended with Q&A. Mostly the free plan is great for one-on-one since it's not time-limited. It integrates great with WordPress through many plugins, or Book Like a Boss, CalendarHero and some other scheduling tools. The quality of audio is good most of the time. Same as for the video, good most of the time. The added advantage is that now, with the pandemic, it got more press and more people learned how to use it as well.
CONSI don't like the fact that software needs to be installed. It does have a web version, but even then it's less reliable. It requires a learning period to get on how to use it. If you have a co-host who isn't familiar, it becomes an embarrassing trip to start teaching them in the middle of the presentation. Many times, when I was a participant, not a host, I could see the hosts struggling with settings and getting things to work. Some hosts don't even know how to mute participants so it gets very distracting. It often glitches due to either the internet connection or some other reason, but I have a very fast internet speed that doesn't present me any problems in other tools. Some things about the tool aren't intuitive, and they haven't fixed them or changed them at all, in all this time, and I'd imagine, a huge amount of feedback. Since it's mainly software-based, people with Windows 10 S will not be able to use it, and you'd have to instruct participants how to "Join from browser". If it just you, one-on-one it's no big deal, but when there are more participants, each having their own problems, then you've got a problem.
B.
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2024
Pricing needs to improve
Overall, Zoom was our go to application until the new privacy practice went into effect and the pricing go o be too much.
PROSWe like Zoom for meeting and trainings as it allows a good number of participants in the meting room. It is great to be able to share information with everyone at the same time.
CONSThe cost structure is the least favorite part of this application. It is cost prohibitive to continue to use the service on a paid basis.
Reason for choosing Zoom Workplace
Initially, we choose Zoom because of it features, security and price, but that is no longer the case.
Kato
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoom for Reliable Connectivity
I like that Zoom extends participants capacity to 1000 which makes it to stand as the best web conferencing platform
CONSFree plan limits meetings to 40 minutes, I upgraded to premium anyways.
Marco
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2024
Zoom works great for my business
Came up because of the pandemic and basically became a lifeline for business and to connect personally as well. Connected my family during the pandemic and connected me to my web designer, so much so that I didn’t ever have to meet with her in person.
PROSScreen share, probably number one, ability to literally work and create graphic’s together on a zoom call. If I could work solely over zoom, I would. It’s so easy. Love also the confidential nature of it because I don’t have to disclose my cell phone number like I’d have to do with FaceTime.
CONSNothing really, works great, doesn’t present issues
Reason for choosing Zoom Workplace
Everyone uses zoom so it’s just a no brainer
Nathalie
Fund-Raising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Zoom single-handedly saved our business!
I love using Zoom. It allows us to connect with our participants nationwide.
PROSDue to the in-person nature of the fundraising industry, our company would have definitely failed during the Covid years. Covid is over and this STILL remains our saving grace for communicating with our fundraising participants nationwide.
CONSNothing! There is absolutely nothing I dislike about Zoom. It is a Godsend.
Nasar
Hospital & Health Care, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Best experience with zoom
It is the best platform to use for conference meeting
PROSVideo and audio quality and then the reference code which make it very easy to use
CONSSudden drop of connection sometime and need of sign in again
Reasons for switching to Zoom Workplace
Zoom is actually providing more options
Darren
Consumer Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy to use, great integration with Microsoft Outlook and Slack
I like the ease with which to use Zoom. It has great annotation tools to be able to draw on the screen to show what I'm talking about, has a nice integration with Outlook to be able to automatically add a zoom meeting link to a meeting that I'm scheduling, and then Slack reminds me and sends me that link when it's time for it.
CONSI can't think of any cons. Seems to be the standard in remote meets. I prefer it over some of the competitor meeting spaces that some clients prefer to use.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
It actually works smoothly, unlike its competition
I could not be happier. Our institution has standardized on it, and it was one of the best I.T. business decisions we have made in the last 5 years.
PROSZoom video conferences are just smooth, and not loaded with an annoying amount of jitter like the other products in the field. That results in a natural meeting, as close as you can get other than physical face-to-face. It's well maintained. Unfortunately people still buy Cisco's option because of Cisco's name, not Cisco's functionality and performance.
CONSIt would be good to see more significant integration with G Suite and Office365.
Reason for choosing Zoom Workplace
Zoom just worked flawlessly and did not have the jitter in the video conference that its competition continues to struggle with.
Reasons for switching to Zoom Workplace
We moved away from Google Hangouts because it had far more jitter in the video than Zoom.
Angela
Retail, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Getting Together With Zoom
Before 2020, I never expected to need a virtual meeting program. I was able to conduct much of my business with customers or clientele over the phone or in person. Now I feel like I can't live without Zoom. From virtual conferences to discussing illustrations with colleagues, it has become a necessity when we couldn't get together.
PROSSome of the better features of Zoom are the ease of connecting with others via video conferencing. The company keeps its software updated, and they do care about security. You can use the program for free and still get many options, such as unlimited one to one meetings, 40-minute meetings, and hosting meetings with up to 100 participants. There are nice video options such as screen sharing, virtual backgrounds, spotlight multiple people, etc. With a pro plan ($149.90 /year/license), you can have the ability to offer longer meetings (I encourage question and answer periods), streaming, and reporting functionality.
CONSI recently found out that there are many people who still don't have access to a computer. Those that want to join the meetings can do it by phone, but it is cumbersome to connect. I had to snail mail the meeting information to a few folks so that they could connect to a meeting of mine, and I had a difficult time walking them through the steps. The program doesn't let you sign in with more than one device. I wanted to troubleshoot the phone call issue and others myself but needed someone else's account to verify the solutions. I also wish Zoom offered a simple blurred background option for their virtual session like Skype offers. I don't necessarily need anything fancy for a background. I just want to make my background less distracting, especially when my cat starts bathing behind me.
Reason for choosing Zoom Workplace
Skype has always given me issues when it came to chatting. I looked into using the business version, but I didn't think it was worth the price and more people were already using and inviting me to Zoom meetings.
Reasons for switching to Zoom Workplace
Although Slack is good for sharing documents and collaborating on work projects, it didn't meet my verbal communication needs. I can still perform screen sharing with Zoom and let others see what I am working on.
James
Media Production, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2021
Solid product for online meetings, events and training. Poor customer service
The UI and functions are right on the mark for use. Adoption rate was high over all, with the exception of very young users and ones over 60.
PROSFunctions, server speed, adoption rate was hight and required less technical support for users. It's popularity aided in the decision to use it. Already had experence with it pre-pandemic.
CONSCustoemr service is often non existant. I submitted two technical questions. After 6 months there was still no answer. When there finally was, it was a 'sorry it's been hectice,' and a 'we're going to close this ticket' reply. Keeping people up to date with release is an issue, but most keep up.
Reason for choosing Zoom Workplace
Lower cost. Also Microsoft Teams has a very low adoptoin rate because of it's complete UI and reuirements for other memberships.
Reasons for switching to Zoom Workplace
See next answer
JOSE
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Moving to Zoom
My experience with Zoom Meeting is excellent. It meets virtually all the requirements I need for my online meetings and classes. In the area where I live the Internet connection is not very good, but I still have no problems using Zoom.
PROSFor my work, the most important thing about a videoconferencing platform is simplicity and reliability. I found both in Zoom. Moreover, it became a very popular platform and nowadays it is known to most people. That simplifies the organization of meetings and classes quite a lot. It also has permanent updates and improvements. One of the features that I liked the most from the beginning is that it works very well on virtually any device, both mobile and desktop.
CONSI would like to further customize the welcome screen that is displayed to participants before the meeting starts. Also the window to join a meeting could be improved, at least in Spanish language (I use Zoom in Spanish). The messages are not totally clear and some people get confused, especially when using the platform for the first time.
Reason for choosing Zoom Workplace
I chose Zoom because I found it more reliable and better suited to my needs.
Reasons for switching to Zoom Workplace
I switched platforms because Zoom offered me a much better service, in every way, for practically the same price.
Muhammad
Internet, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
The Zoom, My Favourite Presentation tool.
Now if we talk about my overall experience with zoom, then I can say that zoom is the worst and valuable software on my computer. I'm not using zoom to only serve my sometimes with my friends, I am also using the zoom on a business level to generate good revenue. I used to provide online services of youtube watch time and youtube SEO, but some customers ask for a live demo first. And for that, I use to schedule a meeting with my client firstly on zoom. And on the live meeting, I will clear him each and everything through my screen share, and in return, he will offer me a good budget. Now if you also want to manage your business online or want to schedule an online meeting with your clients or want an online meetup with your youtube audience then definitely no platform is better than zoom. just download it free from Capterra and start enjoying a good life with zoom.
PROSI liked the private chat and screen recording during the live meetings, too much. No matter has many participants have been joined, I can always chat with anyone privately. I can also send my message to all participants at once by going into the live chat tab. I usually do this, when I use to give live demo tutorials to my website users through the Zoom meeting app. I always use to chat privately with my professor during my online class, because I feel shame in asking a question before while class. But with the use of zoom, I can ask as many questions as they appear in my mind. And the second thing, why I liked the screen recording feature of zoom too much? The answer is so simple, I don't want to lose my client's trust and I also don't want to waste my own time. Because I can't offer tutorials to my clients, again and again, That is why I use to record my computer screen and upload screen recording on google drive and on dropbox. Now whenever any of my clients will ask me for the same demo, I will simply send him a link to the previous recording. And almost my all clients are totally satisfied with this method.
CONSActually, there is nothing that I found difficult to use or something least in this such amazing software. But I wish that there should be an option of Youtube Live streaming. I wish there should be an option too, There must be an option of linking google drive. Once live streaming or meeting is done, It should automatically upload the whole recording video to google drive for backup purposes. Now talk about that why there should be an option of youtube channel linking? The reason behind this one is, this thing wastes a lot of time to upload a video manually on google drive and on youtube. But I have to upload these recording videos on youtube because I can't store such long data on my personal computer. That's why I wish there should be an option of linking youtube and google drive or dropbox. It is not necessary to link google drive, I wish there may be an option of a cloud storage service to save our data. I hope that the respected team of zoom will take a look at my request and will introduce these features for me in the future.
Reasons for switching to Zoom Workplace
I don't like the file-sharing feature of team viewer too much that's why I use to switch the zoom for a good experience.
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
Zoom! Zoom! Zoom!
I have used zoom to attend webinars and participate in online meetings as well as large conferences. I have also run workshops and webinars as trainer and co-hosted webinars and online conferences. Overall the experience is pleasant and the controls are very useful.
PROSA simple fact is that everybody knows Zoom, ever since the pandemic made video calls a main stay for any knowledge work type of activity. If you are hosting a webinar or an online conference this means most of your attendees will already know the basics of how it works. The main features are simple to operate, and Zoom gives the host many more options to "control the room". Zoom seems to be conscious of saving your data, which means it often works better than other tools especially on flaky or low speed connections.
CONSAs a host there are many options, but these are often not very intuitive to operate. Zoom's well known privacy blunders at the onset of the pandemic don't instill trust in the security of the tool (to be fair, they do say they have largely fixed those issues).
Reason for choosing Zoom Workplace
I also extensively use MS Teams, mainly for smaller meetings. Teams shares many of the features of Zoom. However, zoom handles data a lot better. A recent post on reddit commented how 2 hours on Teams used 3 GB of data while Zoom needed about 600 MB for a comparable call! That is a big difference. Zoom also seems to handle bigger events a lot better. When we run a training with more than 15 people, Zoom is the tool of choice for its superior data handling and 'room control' features (for example auto muting all attendants, its far better implementation of break out rooms...)
Eddie
E-Learning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2021
Zoom is the best product and de facto standard in this era
Zoom has been the only platform that is reliable and outstanding, and I have tried all of them.
PROSEvery other conferencing software in history has always had issues with people accessing, sound, video, reliability, freezing up. Zoom is the most reliable solution and it is no surprise it has become the industry standard.
CONSI do not like having to pay for additional time, but I suppose that comes with the quality. I eventually upgraded beyond the free tier because it was both reasonable and necessary.
Reason for choosing Zoom Workplace
Zoom is more reliable, stable, better mobile options, and just a higher quality product used by everyone.
Reasons for switching to Zoom Workplace
Google Meet freezes a lot, the people I invited to the meeting didn't know how to use it. In a time where tolerance for delayed and static in communication is not tolerated, it is better to pay for Zoom than use Google Meet for free.
Omotayo
Farming, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Zoom Meetings Review
Zoom has been a 'life saver' for our organization. It helped our staff stay connected during the pandemic as we were working remotely. Zoom has collapsed the distance barrier in our organization as we feel a sense of togetherness anytime meetings are held online. Zoom has helped us make more profit with far less expenses.
PROS1. The ease of use. Anyone can use zoom irrespective of education level. The instructions for use are so detailed and simple to understand. 2. The 'mute Microphone' button is magical. It means there will be no disturbances and interference in a meeting. 3. Customer support. The Zoom customer support is excellent. 4. The screen sharing feature is a great feature anytime anyday. 5. The ability to turn off and on my video.
CONS1. It glitches sometimes and that cannslow down the pace of a meeting. 2. The inability of Zoom to host meetings of longer duration than its maximum capacity. 3. The fact that I can't use some features on my phone, such as recording.
Reasons for switching to Zoom Workplace
1. Ease of use. Zoom is far easier to use. 2. Zoom has features that are not only good but relevant. 3. The zoom user interface is easy to relate with and understand.
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2022
Good paid meeting platform
I have used this for over two years to run online training events and group meet ups. It's mid price cost for the paid subscription which removes the 40 minute time limit.
PROSI wanted a software where I could run online training events and record parts of the meeting. Zoom allows me to have my main camera and a secondary camera allocated to the same meeting so I can switch between head shots and shots of my desk. One great feature is that you can leave a meeting that you are the organizer of, and allocate a participant as the organizer so that the meeting can continue.
CONSWhilst I have enjoyed using this platform, I have had issues with less technical minded people trying to access meetings. They have sometimes experienced issues on different tablets or phones. I've occasional issues trying to move from one camera input to another during the meeting. Recording limits for cloud is low for a long meeting so I record direct to my hard drive which is linked to my cloud - giving the same results.
Reason for choosing Zoom Workplace
Cost and reliability
Reasons for switching to Zoom Workplace
Teams has caused many problems on different laptops and was not robust. Often not letting participants log into meetings or conversations.
Joshua
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Best Meeting software
It's been great for us. We have over 600 users and 250 are licensed users. Unlicensed users can join any meeting and can host meetings, but they have a 40 minute time limit. It is super easy to switch licenses from one user to another. A huge money saver to not have everyone licensed. As an admin, you can check the portal and see the meeting quality and the participants. Virtual backgrounds can make meetings fun and or more professional. The video and call quality are great. The features are easy for users to understand without support.
PROSEasy to use. If the other people in the meeting don't have Zoom downloaded, they can just click a link and join a meeting that way. There are great controls for the host of the meeting. You can mute and turn off videos of other users if needed. Super easy to share screens and with a Pro license you can save recordings to the cloud and not take up space on your machine.
CONSBeing able to give control of your screen to another user is a great feature. This is especially helpful when a Mac user needs remote support and traditional ways of remoting in won't work. The only downside is when you are remoted in, you cannot use admin creds. It limits the amount of virtual support you can give.
Reason for choosing Zoom Workplace
Video and call quality of Zoom was better than Teams.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy to use, full featured collaboration tool
Zoom Meetings has been a great experience for me. I have used many similar applications over the last 18 months, and Zoom is the best.
PROSZoom is great because the product is easy for anyone to install and understand how to use. Zoom also does a great job of adding new features and patching security routinely.
CONSIt would be great if the desktop sharing had an admin mode so when using it for support you wouldn't have to ask the end user to perform certain actions.
Reason for choosing Zoom Workplace
Overall functionality, integration, and of course price.
Reasons for switching to Zoom Workplace
Replace multiple products with one. We also use Zoom Phone and Zoom chat heavily along with our use of Zoom Meetings. We also set up a couple of Zoom Rooms in our office.
Jordan
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Is it healthy to like a meeting and chat software this much?
Try the demo and see if it works best for your business. I know that I don't have any regrets.
PROSI was introduced to Zoom at my first job, and I was surprised with all of the in-chat features and integrations (Outlook, Google Chrome plugins, etc). After speaking with my finance team, it seems more simple than most for billing and subscription purposes as well. I use Zoom for both my personal and work life, and hope that they continue to keep improving the software in the future.
CONSThere's a couple of glitches here and there as the company continues to scale. It's not too big of a complaint though.
Reason for choosing Zoom Workplace
Features and ease of use
Reasons for switching to Zoom Workplace
Usability and glitches in GTM
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Highly suggested for healthcare professionals since it is HIPAA Compliant
Using Zoom was great especially for organizations that need to take HIPAA compliance into consideration. Since Zoom encrypts connections end to end, it works out great. It also was really easy to use their API, and it was very well documented. We rarely had issues with reliability through Zoom being used directly within our software. I thought it was very easy to use, and a much better option than most other video platforms. We also made great use of the reporting mechanism to know how much utilization we were getting out of Zoom. And the meetings that we generated across the organization, since we purchased an API subscription, were easy to customize for the settings on each meeting. I do think generating meetings in Zoom is kind of inconvenient. There is a lot of information that must be copied and pasted into meeting invites and people often have questions about what link they should use.
PROS- HIPAA compliance for mental health care professionals - ease of use and low learning curve - accessibility features such as captioning - integration with Microsoft Outlook to generate meetings easily - secure, safe, fast, and bug-free - easy to use API for integrations directly into your software - highly customizable settings across the organization - good reporting tools to indicate usage
CONS- generating a meeting invite should be easier. usually was copying and pasting way too much meeting invite info into emails
Reasons for switching to Zoom Workplace
HIPAA Compliance, ease of use
Miguel
Environmental Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
User friendly and great features
Overall our team loves it. We use it everyday, haven't had any major issues, and they constantly update their features and fix minor bug issues.
PROSOur office loves Zoom Meeting for the main following reasons: - Others can join the call remotely - Can share Zoom meeting without others having to download the software - Can make notes on the screen - People can chat during meeting on the screen - Can share desktop screen, other windows, phone screen, and more - User friendly - More
CONSIt's hard to say what there is not to like about this software since in our eyes, they are the leaders in the industry for the pricing and features.
Reason for choosing Zoom Workplace
I believe it was more expensive.
Reasons for switching to Zoom Workplace
Outdated system with very limited features.