All Delivery Trust Reviews
1-25 of 66 Reviews
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Nora
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Trust
We own a NEMT company and send out many emails with sensitive information. We trust Identillect to stay HIPAA compliant. They are affordable and their Tech people are so quick to help us when I have a question or I’m having a “user error” occurrence.
PROSWhat I liked the most is that it is easy to use.
CONSI honestly don't have anything that I like the least. I'm very happy.
Rick
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Simple and Secure
Over the years I've had a few minor issues, but nothing serious. The thing I like the most about Identillect is their customer support! This is a company that actually responds to your customer service issues quickly and in-person. CSR has personally helped me several times with issues over the years. It's refreshing in today's world to speak with the same person more than once when you call for help. It's especially great when that person actually knows what they're doing and helps to resolve your issue.
PROSRelatively inexpensive and easy to use software. Identillect's Gmail plugin makes it very functional and user friendly to send encrypted emails and (Even more important): It's simple for the email recipient to open! Therefore your email reaches it's destination securely and actually gets read.
CONSThere really are no "Cons". I know Identillect is always working on improvements and it has gotten much better over the years. Generally speaking, every improvement I hope to see involves further simplification of integration with G-Suite for business and/or Chrome. Keep up the good work!
Reason for choosing Delivery Trust
Pricing and Features
Reasons for switching to Delivery Trust
Price. Secure File offered many additional services that were also included. it's also a great product, but it's a lot more expensive. Identillect gives me everything I need and it's priced right.
Chuck
Insurance, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Poor customer service
bad taste in my mouth because of unavailable support to address and solve problems. When email needs to go out and there is a problem pointing back to this product and support isnt available to help you get to the next step, you are working with the wrong vendor. I would not recommend this company
PROSok when it works. I have had periodic problems with the product. Support isnt availble when you need it.
CONSsupport not available in a timely manner to take care of the problem. will call you back tomorrow, cant talk with a support person live; when the product isnt working it needs to be fixed so work can be completed.
Justin
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great encryption option
Indentillect is the easiest option we've found for our employees to to utilize on a daily basis. The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat.
CONSI wouldn't say we dislike anything, but it does not have the email security integration that others offer at a higher price point if that is something you are looking for.
Reason for choosing Delivery Trust
Delivery Trust had a great price point for a small business and ease of integration.
Serena
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Solid Product for Small Business
Great. They reached out immediately to ensure the product was working for me and to see if I needed additional support to install and use features.
PROSI reviewed 1-15 different hipaa secure options for email. This product won out due to fair pricing, transparency, and the ease of use. I needed something that was user friendly for email recipients. With this product they do not need to register or use another email web client to access content.
CONSFlexibility to create a custom password or pin number to assign to clients rather than having to use the ZIP, Phone Number digits to access content.
Reason for choosing Delivery Trust
Transparency, Pricing, Gmail Add-on, and the product is simple to use for the email recipient .
Reasons for switching to Delivery Trust
Virtru was easy to use but the cost of the product vs competitors was high.
Justin
Verified reviewer
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
An Excellent Secure Email Delivery Platform
I send tax returns and other confidential documents to clients who do not want to have an account (such as a portal), but just want the docments sent to them securely.
PROSEasy to use and set up. There are several options on what to require of the recipient, ranging from entering a password to nothing except clicking on the link
CONSI wish they would call themselves either Identillect or Delivery Trust.
Reason for choosing Delivery Trust
I use both systems. Encyro is more complicated for the recipient, but I can require the recipient to set up an account, and then log into the account. They can then see everything I have sent them and everything they have sent me. Delivery Trust is much simpler for the recipient to use. It is a very effective file transfer service, and I use it for anyone that does not need or want an account.
Renae
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
I highly recommend Delivery Trust
I am very pleased with the software and appreciate the attentive customer service.
PROSDelivery Trust is user friendly, cost effective, and provides excellent customer. It has helped streamline our daily workflow.
CONSEmails tend to end up in recipients junk mail or they won't open without being told to do so because of the way it is labeled in their inbox.
Reason for choosing Delivery Trust
Pricing and customer service.
Philip
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Finally secure email without that hassle.
Peace of mind that I can send PII securely not risking lawsuits and PR nightmares.I got tripped up on the power of some of the default enterprise settings but Identillect was quick to sort it out for me.
PROSRecipients don't need to setup an account just to read email you send them. Genius! Allows extensive control of email even after it is sent like proof it was viewed, limit on download and forward, etc. Integrates right into Outlook, don't need to go to website. Less expensive than alternatives.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Easy to use and it's protected ourselves and our clients with personal information daily.
Easy to use Great Customer Service Clients love it Protects us and out clients A fraction of the cost compared to its competitors
CONSOnly con I've had was when we first started. Our emails sent through Identillect would go directly to junk emails. Once that was fixed everything is perfect.
Becca
Medical Practice, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Efficient, Secure and user friendly!
Great customer service and reliable product.
PROSFor the medical field this is a great HIPAA compliant service.
CONSNothing comes to mind. It took a little while to figure out my signature. But IT fixed it for me so I could add my picture and other information.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Delivery Trust makes encryption less cryptic
Awesome company! Great team and customer support. Will definitely keep my eyes on this team in the future.
PROSThe software was easy to use, simple and straightforward. The features for the cost make it well worth its weight as SAS (software as a solution).
CONSNo major cons. Not sure if this is a feature now, but I would like to see mobile app capability.
Jacqueline
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Love this Service!
Happy to have something so inexpensive and easy to use to protect PHI and to avoid HIPAA violations. I have already recommended to two other business owners such as myself; definitely recommend.
PROSEasy to use HIPAA compliant User Friendly for those who do not subscribe to this service to generate a secure email in reply.
CONSMissing the label and trash icons in gmail drafts, but this is being addressed to my knowledge.
Gurvinder
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
''Fabulous product for all type of businesses''
This platform is amazing. Very helpful. This comes with a quality product.
PROSSimple yet effective and easy-to-use powerful tool. So many different options for email. I can easily attach all reports to the email. Customer support is also very good. Encrypted documents and emails can be sent from outlook. Very straightforward and easy to learn.
CONSI like this tool very much. Not faced any problems to date. Simple yet powerful tool. I'm satisfied with this platform.
Angela
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Review 2019
We rely on this product to send non public sensitive information through email services. I feel confident of it's delivery and the quality control of verifying our email wasn't tampered with during the send. I also appreciate the control features, passwords, downloads, printing and forwarding. We can limit who really is able to receive our sensitive material and what they can do with it.
PROSWhen we first purchased, we were not able to use through outlook due to the email domain allowing authorization, but we used the portal to send all documents encrypted. We were just recently able to integrate with our outlook process and LOVE IT. I like the ability to see when they opened the document, not relying on the receiver to "click read receipt" I am able to keep tabs on if my email (time sensitive) is reviewed. Pleased with the service and product.
CONSIn the beginning, not able to utilize through outlook, but can now.
Julie
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Amazing Product and Customer Service
Myself and our entire company has had great success with Delivery Trust. We have the peace of mind when emailing documents that contain HIPAA Privacy information, that we are able to send it in a secure format with such ease. It is crucial to have this software in our industry to protect the individuals we work with and their privacy and we have never had a breach of security with Delivery Trust to date. The servicing you receive from Delivery trust is also amazing. They respond quickly and never keep you waiting and they are extremely nice and friendly to work with. Impressed is an understatement.
PROSThe ease of the software is what I liked the most. It is straight forward, great for company to use, even for those who may not be tech savvy.
CONSI don't have anything negative to report.
Linda
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great product.
It's been a helpful tool. I work on my own, so it's my back up assistant and keeps me in compliance with State regulations!
PROSEasy to use. My regular Outlook email lets me know when I have something in my inbox from Delivery Trust. I can also see if an individual as opened my email timely or not at all. It also lets me know if an attachment was potentially missed or if an error was made and the email did not go thru.
CONSSeriously cannot think of one thing. It is easy to use and I never had a problem with it.
Reason for choosing Delivery Trust
It was a good price and easy to use.
Sarah
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
EASY Encrypted Email
What I love most about this software, is the easy to use encrypted set up features. I also love that my business logo is stamped on each outgoing email; which, provides continuous branding during correspondence with other businesses. I appreciate the fact I can see when someone has opened my email as well. The dashboard is simple, clean, and professional. 5 Stars!!!
CONSI don't have any major dislikes. I just wish MORE people would use it because it is so easy! Thank you!
Muhammad
E-Learning, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
" Easy, fast, and secure email delivery tool "
We are fully satisfied with this tool, I rate it 9.5/10. Best, Easy, Secure.
PROSI use this tool in my business and found that it was one of the best and easy tools it also provides the best description security for my emails. We use it daily and were fully satisfied with its service.
CONSWe use it on daily basis and just we face sometimes glitches but they remove by the developers in seconds.
James
Insurance, 1 employee
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2019
Just Can't Pull It Off!
For occasional use is usually okay. But, when I have a heavy workload and need to send many eSign docs and secure emails their system just falls flat on it's face. Clients say they never received their eSign docs or email. Tech support is a joke. They say they have live support? Well, I've never been able to do anything but leave a message and hope they call back. When I give up and call sales they don't seem to know anything. Just a frustrating experience.
PROSPrice and stated ease of use. It was pretty easy to learn the system.
CONSTo send an occasional email it works most of the time. But, Whenever I really need it to work it fails. Clients don't receive the email or eSign doc for an hour or more and sometimes never. Tech support is never available to deal with issues. Perhaps if they had a better product Technical support would not be so busy?
Aaron
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent system for sending and receiving data securely!
Service, Sales and cost are excellent
PROSEase of use for recipients without the need for establishing user name and password
CONSSet-up demo for our team was a bit clunky and rushed.
Reason for choosing Delivery Trust
simplicity in integration to our current platforms
Mary
Mental Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Option for my Small Business
I needed an email format that was HIPAA compliant, cost effective for a small part time business, and easy to use. I also needed to have access to sent and recieved with no time limit. This software fit the bill.
PROSThis was the most affordable and had the best features for a HIPAA compliant platform for my small private practice. The Gmail plug in is a great option and I can also send secure emails from the website. It took a little bit of adjusting to remember to review which boxes I wanted to check for authentication. But it was easy to learn. Remington talked me through all the features when I signed up so I had a really good grasp of how to use the product from day one. Remington has checked back to make sure everything is going well. This product perfectly meets my needs for my private mental health care practice.
CONSI like most everything about this product. I have had an issue with sending an email to a Yahoo account from my Google accout but I just resent it through the website. That is the only thing that I have had an issue with so far.
Brandy
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great service
We have always had good customer service and prompt responses.
PROSWe find this product to be very user friendly and a great price.
CONSWe have not had any issues to date and are currently satisfied with the product.
Rachael
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Affordable and Easy to Use
What I like best about Delivery Trust is that is is very simple to learn how to use.
CONSI have no negative opinion of Delivery Trust.
Carrie
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Easy to use, Excellent Customer Service
Protection
PROSVery user friendly. Customer Service is very prompt to respond to any questions... I recommend this product.
Pat
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Identillect Delivery Trust
Delivery Tust is so easy to use with just a couple clicks. Can set default security options. Their customer support is great as well.
PROSThis app is so easy to use. I can easily send encrypted emails and documents directly from Outlook
CONSCannot think of anything I do not like about product