Overall Mailock has been very beneficial to the company in allowing us to send messages and documents securely and relatively simply.

The integration of mailock into our business and daily routines was relatively simple. It's very easy to use when sending and receiving messages and the ability to set up an account, which provides free messages each month for client's to send, is a real benefit.

It would be beneficial if, once a client has set up an account with one person in the company, the account was linked to all people within the company. It can be difficult/annoying trying to explain to client's why some of us still have to send the client a code, even though they have set up an account. It would also be good if messages didn't expire, as client's like to look back through their messages.

Largely positive, recently its causing more problems as we have advisers that work for on two seperate company domains for different areas of business, as two two aren't allowed to share an account for compliance and branding purposes (one of the company domains is externally managed by a larger company),

the outlook integration is particularly useful, especially with older users who are used to using the desktop outlook for email

The number of clicks required to send or receive mail is too high, to be honest I have no valuable suggestions here, but at times maillock feels clunky and laborious to use, though this is inherent to the kind of end point security used. A more fleshed out web interface for sending and opening mail would be much better

Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements. I believe that Mailock are in regular contact with financial services providers with regards to their software but most are still unable to accept or open emails from Mailock. This doesn't help when we are trying to communicate securely with providers.

Mailock was introduced into our firm to improve the security of our communications with our clients and providers. The software is easy to use and I specifically like the prompts to secure emails with key words.

We have experienced a huge amount of trouble using the software to send information to providers in the financial services industry. Most providers have reported that they are unable to open encrypted emails from Mailock and we have had to resort to sending information requests by post. Not ideal when the purpose was to send information securely to providers.

Secure sending and receiving documents as since Covid we do not do so many face to face meetings where we can copy clients information on first appointment

Clients need to receive and send and receive sensitive data securely

Sometimes clients are asked to open an account which they do not want to do and if they do this restricts the amount of data they can send

good it provides us with secure services as required by the FCA

it does what it says on the tin and comfortably send client confidential information

time to do al the necessary checks for compliance

How easy it is to use and how easy it is for the end user to open encrypted emails.

not found anything I don't like about the software its pretty simple to use and just works

Overall good

Allows me to send and receive confidential information/documents from my clients as well send it to them.

Send you to web browser sometimes and does not allow you to use the Outlook Add-In to open the email

I am able to be compliant with my client information and emails without compromise. Also, recipients can access emails and secure attachments without having to register or sign up to a secure server.

It is simple to use. It bolts on and works perfectly with Outlook and I have not needed to change the wy in which I manage my emails

Sometimes clunky and slow (but who cares really)

The ease of use. No complicated set ups and fantastic support.

No long term storage of messages. A number of clients have requested a ‘portal’ type service where they can log in and retrieve old messages.

Very good

The prospect is Easy to use Safe and secure

Nothing it’s very user friendly and good to use

As a service we are generally very happy with it.

It works well but is sometimes not favoured by the user at the other end. As a service we are generally very happy with it and it is easy enough to use.

It is not the product that is not enjoyed by the end user but the fact that they have to jump through encryption hoops at all. This is clearly no fault of the Mailock service itself which works well.

Fairly painless and enjoyable.

It was quite easy to get it set up and going, the unlocking/decrypting process is quite painless for the recipient.

I have to sign back into the outlook add in quite often. Sometimes the emails get stuck in my outbox also.

Very positive staff very helpful and product is secure, also clients manage to use the same

Product is easy to use and provides the security needed in the legal industry

Hard to update the same this should be done automatically

It’s been a breeze, good account manager, simply pricing, great product.

It’s easy to use and relatively cost effective. Great to securely send and receive sensitive info from clients

It’s sometime hard to explain to the recipient how the service works, but that’s encryption…

Its so easy to install Maillock onto your laptop, computer or mobile device. Once up and running it is very simple to use. You can also set up a 'trusted' group of recipients so that if you are sending the same people emails all the time you dont need to add a password or code every time. Any time I have had to contact support, which has not been often, I get a reply really quickly and also follow up email to ensure everything is ok.

Some external recipients have had issues with receiving or entering passwords or code and need to enter these a few times before it is accepted.

The ability to send documents to clients and colleagues securely with no complicated process for them to access them when received

The system in the main works well. Sometimes the outlook add-in is disabled by Microsoft which is annoying but easily resolved.

I have used it for many years where I work, it does the job for us very well and we are all very happy

It's easy to use, whether its signing in, composing an email or even receiving one.

I find it a little annoying that opening a mailock email takes me to a new website/portal. I understand why and it's nto something I think could change just being honest

Easy to send secure emails to clients

Easy and fast to use, would like if my questions would be saved and I didn't need to type them up every time using

I am overall happy with the ease of using mailock

Very happy. I experienced an issue at one point and this was resolved very quickly by an experienced member of the mailock team

Ease of use for both myself and clients. Ensures confidentiality for both myself and my clients

i have not come across many issues with the software at all and therefore cannot think of anything i least like about the software

WE use Mailock mainly to send encrypted client information to Financial Services Providers

Fully secure and easy to use encryption service.

It can be faffy haing to log in and also setting a password

provides security of emails and data protection

Mailock is very easy to use and it is inexpensive to operate

integration into my existing business process was NOT difficult at all

Early versions of software had occasional glitches but these are no longer an issue with the latest update

Easy to install and implement at the point of use. Designed for all technophobes!

There is no aspect that I have used to dislike

Happy with ease of use

Where a client cant or doesn't want to use our secure portal for correspondence, then Maillock is ideal for sending important documents

All good its important that the end user our client find it easy to use so simple question works well

It does what I signed up for and provides me with the knowledge that all of my emails to clients are sent securely and that the documents are safe in email

It is easy for myself and the clients to use and pass documents securely between one another

The only thing that I dont like is that I need a little further training I think on the audit trail and how to access my sent emails?

Good

Security and ease of use. Recognised by other users

Cost. This survey is American and should be tailored for the Uk market