We have been using Altaro VM backup for about 4 years now and our experience has been exemplary. The compression and deduplication feature is phenomenal, I never imagined I would be able to keep 3+ weeks history retention and still have my backups take up less space than my VMs themselves. The offsite server is also a huge bonus, absolutely free, just pay 3rd-party hosting and storage fees and put the server wherever you like. Their support is top-notch.

Cost can get a little high if you have a lot of hosts, but still worth it and still less than most other options

My overal experience with this Software is Positive. No negative feelings and we have it running at a lot of our customers, most installations just run, notifications keep coming in, and backups are made. We sometimes test it , and every time the backup can be restored. Not losing sleep over this.

I liked the easy, no fuss install. being up and running in 15 minutes.

It used to be that the backups were easily accessible, vhd files in a subfolder, nowadays it's more complex, I guess because of regulations/ security. I liked how it was before, that way I could even use the backed up VHD as any VHD. Most of the functionality is now already in Altaro, so there is less need for it. But would have been nice to have. But to be honest I don't miss it.

We use Altaro to backup our hosts with hundreds of VMs. We are now migrating to a different plataform, due to the lack of support to ReFS and the other limitations stated above.

Easy of use. It take some time to learn the software schema, but after that, it is very easy to use on the day to day experience.

Support is almos informal. There is a ticket number, but the follow up is poor. Chat is almost always offline. About disk space, the backups keep groing indefenitely, even if the VM has not much updates. The optimization tool to recover space does not work properly, takes too long to execute, while it runs, it blocks ALL backups funcionality and at the end there is almost no space freed. There is no limit for backup space per VM or per storage. You need to always keep following up the disk usage. There is no support for ReFS, what is a shame for a software that runs on Windows Servers and ReFS has been around for a while already.

This software allows us to back up our customers VM's easily and gives us peace of mind with a daily recap of the previous day's backups.

Implementation is a breeze and it doesn't need a tertiary degree to get it deployed.

I would love to be able to back up endpoints directly to cloud storage without needing an additional Windows server.

very easy to use. Nice Dashboard with a lot of first sight information.

German Language! Not everyone can understand it.

We chose Altaro as it met all our requirements as a VM Backup and Recovery software at a cheaper cost than other common VM Backup and Recovery software. The system is very easy to use and did not require any training to implement. The Sandbox & Verification is a big plus to test backups and to do test drills. We rarely had issues with the software and the minor issues we had were promptly addressed by support.

Though it provides the possibility to backup a VM to cloud providers, it does not offer the possibility to run the VM from the cloud as a DR site. However I understood that this feature is being implemented and coming soon which will be a great addition.

Very quick and easy to install, after that all customer installations can be monitored, controlled and also updated centrally via a website, this saves us an extremely large amount of time when supporting our customer systems. If a problem really occurs, you can rely on the easily accessible support. We now only use Altaro, why should we pay more for other solutions without added value.

Very quick and easy to install, after that all customer installations can be monitored, controlled and also updated centrally via a website, this saves us an extremely large amount of time when supporting our customer systems. If a problem really occurs, you can rely on the easily accessible support. We now only use Altaro, why should we pay more for other solutions without added value.

The representation of the backup in the CMC could be better presented more clearly

I am really happy about the software. A friend told us about it because he uses Altaro Backup in his company. He is their IT consultant. The software is easy to set up and really reliable. Luckily I did not need to restore a backup yet, only a few files I had to restore so far. However, because of the sandbox test verification feature, I feel safe that all backups can be restored.

I like most about the software that it was so easy to be implemented. It really took only a few minutes to set up the system. Now since the new feature offers multiple offsite servers I feel even safer with my backups.

Actually, I do not have anything I can complain about. There is only one thing I am missing and that is IPV6 support for OffSite Server. I do have at home only IPV6 available but I cannot connect the offsite server to Altarao Backup.

I had occasion testing software other companies. But finally I chose Altaro. I can manage my VM's in easy way etc.

For me this software is very friendly to use. Menu is very transaprent and easy . In easy way I can check all backups and set schedulers for new VM's. I have possibility set backup to more places then 2.

Earlier version had function ( button ) on main menu as "free clean space". I used it very often when I wanted to free up space on disks with old backups . But generally I cannot say negative words about altaro.

We backup 6 hosts we over 40 VMs Onsite and offsite, and it works really well, no complains, also it is a very goood way to test new environments by restoring backups from any server.

What I most like about it, is the pricing model per Host instead of VM, it is very similar to the competitor, but has better pricing, its easy to try before buying, it is super intuitive to set it up, you don't even need to read the how to documentation, because is is really easy to use.

Some times the Altaro Services drops or Backups stops working (don't understand exactly why) SO You have to contact support (that is excellent and immediate) to solve it. This is the only reason we have been paying for the continuous support.

While we are a smallish company, we have a pretty large virtual environment, mostly for development and testing purposes. We currently house about 80 VMs and have at our disposal about 60 TB of disk space. We were unhappy with our current backup software and started looking for alternatives. Altaro was chosen as the replacement software primarily due to their exemplary support services, fair pricing structure and a rich set of features and functions. As a software company ourselves, we are very aware and sensitive to the level of support that comes with purchasing a software. Altaro offer 24/7 technical support, and they are very good at resolving issues and answering questions.

Extremely easy to install, configure and get running. Within 15 minutes, all the Hyper-V hosts and the VMs were recognized and ready for backup. A non-experienced junior employee can get the product up and running. User GUI is very clean, clear and intuitive. We managed to perform all the tasks without reading any instructions. Altaro is fast, very fast. The first time we performed a full backup, there was concern that it completed too soon, and that the backups were not usable. But we restored to a test drive and they all checked out. The incremental backups with deduplication are even faster, taking only a minute or so per VM. The Deduplication compression is very good. We are currently looking at over 80% savings of space. The price is right. They have a very fair pricing structure for both licenses and support services and offer discounts and incentives when needed. Offsite backup feature easy to implement. Using their offsite server setup file, any computer within the intranet/internet can become an offsite backup location. Consistently improving their offerings. With every new release of the software, clients are introduced to new features and functions, many of which have come from the clients themselves. They listen to the client’s feedback. Exemplary support services. One of the few companies that offer 24/7 support staffed with senior technical resources. We have always been able to receive support and assistance almost instantly.

Too sensitive with error codes from storage devices. In cases that other products complete the backup and restore, Altaro fails due to minor errors reported from storage devices. I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case. No support for defining many backup JOBS. You can only define one primary and one offsite backup source, and each VM can only belong to these 2 sources. It would be nice to be able to backup a VM multiple times, to multiple primary sources, each source with different location and retention policy. This can be achieved only by a many to many relationship between VMS and Primary/Offsite sources. I was told this may be coming out in the next release.

I use altaro backup for few years now, started with the free licenses for 2VM environments and with every new version there is bunch of new features (like CDP, replication for example).

The biggest reason for use of Altaro VM Backup is the price. For reasonable money you can get full package of virtual machine backup tools. Now it is even cheaper (for small environment with 2-3 virtual machines) with Altaro MSP program, for like 5 bucks a month per VM you get unlimited plus license - such a great deal!

The only cons in some cases is no option for Hyper-V host backup. I know, it is necessary in like 3% of cases, but still, if you are part of the 3%, you have no chance with Altaro and you have to use another app for host backup. I was a bit disappointed with new limitations of free license - no retention policy available, no immediate backup notification to email in V8. But anyway - you can now always jump to MSP program for really small money.

The backup of customer servers to our own premises was the ultimate goal and this has been achieved at an affordable rate to use and our customers - other solutions were just not user friend at all.

The MSP pricing is excellent compared to all others and very simple to get my head around. Simply buying a license per server backed up is much easier than worry about cost per GB and cost per CPU core that some others think is normal.

On the MSP dashboard managing hosts regards licencing is a little tedious and confusing. Simply converting an existing installation from the 2 guest to MSP version is a hassle and not obvious how to do without a lot of trial and error to work it out.

Good product to use.

After years of server versions, the cloud version is by far better

Restore times are slower than I though they would be. Even with a 1 GB circuit.

Easy use of console and remote management

Central remote console and instant chat support

Altaro products are terrific products that do their job. I have used their backup for a long time and it has work without fail for me. It has saved my but more than once. I have had hard drive fails and encryption virus that it has saved me from. It is well worth it.

This software is one you can set and forget and it does its thing without fail.

Its not let me down yet. It took me a bit to get the interface, but it wasn't terrible. I am bad about not following directions though.

We needed a backup solution that would work for remote locations and did not need all of the "extras" that some products have that end up pushing costs up. This fit the bill fairly well and was pretty easy to use. It was overall flexible enough to allow us to backup direct to our NAS's and restore files fairly easy. If you are looking for a lower cost solution that can do a good job backing up VM's I would give Altaro a hard look. If you need it for a lot of small sites I would look at their central console though.

We needed a backup solution that would work for remote locations and did not need all of the "extras" that some products have that end up pushing costs up. This fit the bill fairly well and was pretty easy to use. It was overall flexible enough to allow us to backup direct to our NAS's and restore files fairly easy.

We purchased approximately 25 copies and used them at all of our remotes and at the initial purchase they had no way to manage them all via a central console. This has since changed but last I checked it adds a nice bit to the cost if you want it as an addon. Some of their scheduling screens cab be a bit weird to figure out.

Altaro is ideal for small enviroments with HYPERV ONLY. If customers growth, or if you need integration into Vendor Driven Storage Arrays you will have to look for other products.

I install Altaro in HYPERV Only enviroments. In general it works fine. I am a reseller since 8 Years and run Altaro on various sites. Installation is very easy and you will get good results.

The easyness has issues in bigger enviroments. One of my customers is running 6 Clusters and aprox 10 standalone hyperv hosts. I would like to have a better reporting tool to plan the jobs. Reporting is poor in general. Ex. Time for backup in real live is much longer than shown, depending on weh the stop watch is started. Altaro Seems to measure the time after a succesfull snapshot, saving the data. Lots of other features (includung LOG Mainentance is promised for years).

Overall a great software, we use it as our Main Backup software

Pro: Easy to use, fast to implement and fits almost all needs.

For high complex Systems its not the best suited since it does not has the most options. Deleting/purging older backups is painstaiking slow and needs to be improved.

Reliable product that we have used to recover data within expected timeframes and under pressure. Always test your restore functionality to make sure it works... and this one does.

Restoring VM's and also Microsoft 365 Data is granular and easy. The single dashboard for both products makes it easy for our engineers to use.

It would be nice to have more detail regarding current and past operations

Super satisfying - especially the world-class support - be it chat or phonesupport.

I never thought that i'll be able to have a backup up and running in under 15 minutes. The GUI is neat and tidy and self-explanatory in most parts that it is very satisfying working with Altaro VM Backup. It doesn't take much to convince customers into choosing Altaro - most of the time a trial is more than sufficient. There's just so much Altaro has to offer - sandbox restores, boot from backup even replication and offsite storage ...

The only, minor thing i'd have on my wishlist would be better reporting capabilities like: "storage used per VM backup", "Error reports" etc.

Easy Installation, Reliable Usage, very good Customer Service

In case of failing Backups, sometimes it's only possible to reconfigure the whole routine

Very satisfied!

Easy to setup, easy to use, and easy to configure

No cons, very satisfied with the product

Very good. Have been able to restore objects very easily when needed.

Stability and high amount of good features.

Hard to diagnose errors as an end user. However, the support is easy to reach via chat at most office hours.

The support desk is really good and the dashboard is easy to learn.

The dashboard is easy to use and if you do get stuck, you can have instant access to the chat to resolve any issues with Altaro support desk.

Sometimes you do get stuck and would like Altaro staff just to remotely connect and resolve the problem rather than requiring you to resolve the problem yourself.