US Dollar

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.


Remedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.


Remedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.



LongDescription

Cataloging/Categorization

Email Monitoring

Access Controls/Permissions

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Change Management

Baseline Manager

Project Management

Approval Process Control

Knowledge Management

Customer Database

Resource Management

Calendar Management

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Problem Management

Process/Workflow Automation

Self Service Portal

Version Control

Server Monitoring

Service Reporting

Capacity Management

Compliance Management

Service Catalog

Issue Scheduling

Maintenance Management

Diagnostic Tools

Configuration Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Performance Analysis

Dashboard

Patch Management

Alerts/Escalation

Credential Management

Compliance Tracking

Remote Access/Control

Supplier Management

Customizable Dashboard

Forms Creation & Design

Incident Management

Corrective and Preventive Actions (CAPA)

Secure Data Storage

Issue Auditing

Archiving & Retention

Maintenance Scheduling

Task Management

Release Management

Inventory Management

Quality Assurance

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201-500

501-1000

1000+

Remedyforce

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