One of the biggest items that is almost always missing is documentation from the IT departments. Documenting the IT networks can make the troubleshooting process much more efficient when problems arise. These same network documents can also help you spot areas of your systems and networks that may need to be upgraded, giving you the possibility of earning extra revenue and making sure we adhere to industry best practices. Xia Documentation server has been savior to us as we have a very heterogeneous IT system with Microsoft, Cisco, VMWare, Citrix etc all the industry leading products and technologies and documenting all the applications, networks etc would be impossible without a product like Xia server. We are very grateful that we found this product which apart from documenting also acts like a change management system giving us the full control of what is happening in the network. I think a must tool for all the IT leaders who want to stay top of the game and i think this product is a dream come true to many IT professionals including IT Leaders, Consultants, System Administrators, Service Providers etc. Must have arsenal in the IT kit for today's complex networks and systems. Thank you Centrel Team.

Every bit of it. Really love this product..

Licensing needs to be looked into as after a major upgrade Xia server requires new license keys

As a Managed Service Provider it is imperative that we are able to rely on an up to date documentation repository when supporting our clients. What was a manual and labour intensive task is now streamlined and essentially keeps our documentation up to date with zero touch from us. Being agent-less is a definite plus. Without fuss, we are able to scan a prospective client's network and develop an inventory of all equipment which assists us with quotations or take on projects. Client deployment and configuration is easy and straight forward. The interface is simple and intuitive and configuration data is presented in a clear hierarchical manner.

We would like to see the ability to configure XIA to scan and document custom items. Sometimes it feels restrictive to only be able to scan for pre-defined items. It would also be a benefit to be able to edit the pre-defined items. For example, being able to add additional items to be scanned from Exchange. The level of support for scanning and documenting network devices is limited.

We have been using Xia since 2018 (test) and we are in general satisified with it. We expect the product to evolve to be one of the top notch product in the near future.

-Automated documentation for windows machines (servers and clients). We have seen this best works if you have local active directory. -The report generated is really awsome! You can do branded reports and many more! -Custom report via customized SQL statment which give a lot of flexibility is a nice feature. -Version control and comparison of documentation

-We really did not like the part of Generic Network Device category. Xia needs to improve to correctly identify all the network devices as per their manufacturer and models. We had to do a little bit of manual editing for the report in accordance with our need.

With our company undergoing change, keeping up with the documentary requirements became a mamoth task. XIA Configuration Server created documentation on our entire system in just a few short hours. The regular scheduled reporting has proved invaluable for auditing and compliance purposes, has served our Operations people in tracking configuration changes over a period of time. New personell can quickly come up to speed on our systems configuration with minimal interaction. Centrel Solutions Support has been first rate. Responses to my queries were timely and helpful resolving my issue in a single call. XIA Configuration Server is part of my work smarter not harder approach and I'd certainly recommend this to anyone who is looking after IT systems.

It works, simply and easily

Very good. The initial setup was a little problematic (and I wouldn't rule out our environment being a contributing factor here), but once running it seems stable and reliable. The support we have received from Centrel has been great; the team are very helpful and open to hearing suggestions on product improvement.

XIA automates the majority of documentation tasks and provides a clear, consistent means of creating and keeping details of all our systems. Having version control was a key element for us; this allows us to determine where and when changes to the environment occur.

Although quite deep and broad in terms of legacy product coverage, there's still some maturity required in the cloud platform documentation suite. As an Azure consumer we look forward to the development and delivery of more in-depth reports for the cloud environment.