All Site24x7 Reviews
1-25 of 228 Reviews
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Brandon
Verified reviewer
Staffing and Recruiting, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
An amazing monitoring solution with a reasonable price tag
Quick and easy to set up with plenty of documentation and configurable options with a price tag that won't make your C level bat an eye.
PROSAlerts can easily be customized to be as noisy as you want or not at all and everywhere in-between. A lot of options such as SMS/Email/etc for alerting as well fantastic bonus features such as a NOC view makes this product stand out from the rest.
CONSThe recorded steps feature overall is great but I would like the ability more easily edit the steps as right now it's a little too complex to modify the existing recording.
Reason for choosing Site24x7
Affordability and configuration options.
Reasons for switching to Site24x7
Combined our two products with limited options (by comparison) into one that actually saved us money, a win win win.
Vishwanatha
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
All in one SAAS product which hiwill help to monitor your entire application server websites
Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7
PROSSite 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.
CONSLocation based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients
Reasons for switching to Site24x7
SAAS product and high time availability and all in one cloud platform to monitor all our servers, application aws gcp cloud platform to monitor
William
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2021
It has most of the features you'll want, but they won't work well
We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.
PROSIt supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.
CONSDoesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.
David
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Essential service for our business
Site24x7 has been an essential service for our business for the last five years. Solid, consistent service at a great price. Love the flexible, inexpensive notifications.
CONSAlmost too many features for our small company, but I'd rather have too many features than missing features.
Reasons for switching to Site24x7
Better, cheaper notifications. It is bad when your site goes down, salt in the wound when your notification service charges you extra to let you know.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Site24x7 is always working for you
Great overall application and service experience with support team as well, this is technician and user friendly cloud based monitoring solution
PROSService monitoring (individual services on Win or linux w/alert via threshold) automation features (reboot weekly, scripts powershell etc..) and bulk actions are the best!
CONSsome advanced monitor cost can add up for thing like APM and SQL but are also very good value, but are additional add-ons to standard SQL of IIS server monitors
Reason for choosing Site24x7
Better UI and faster to deploy reducing time to live
David
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Full featured, easy to setup, reliable monitoring tools
Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.
CONSWell... not much. Very satisfied with the solution.
Reasons for switching to Site24x7
Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.
Jean
Computer & Network Security, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Service
Everything works very well, I definetly need Site24x7 with me.
CONSNothing to say, everything looks perfect for me.
Reasons for switching to Site24x7
I was looking for more practicality in implementation
Shawn
Verified reviewer
Computer Networking, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Peace of mind with Site24x7!
If you want a low cost, but reliable service that sends you alerts of uptime of your website, servers, etc., that are critical to you or your business, Site24x7 is extremely reliable and affordable. I would HIGHLY recommend it. Try it, use it, if you don't like to pay for the full version, at least use the free version so you can realize the value of said alerts. :)
PROSSite24x7 'really' monitors your website uptime and sends you timely alerts if it becomes unavailable.
CONSFrankly, I can't think of any cons right now. It does a simple task, but effectively.
Reasons for switching to Site24x7
Needed to monitor my website from multiple external locations.
Derrick
Education Management, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Set it and forget it
So far so good. Hoping the price will be in our realm.
PROSWanted something to monitor servers and network, this does that and then some.
CONSLittle difficult to navigate until you know where things live.
Pär
Human Resources, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2024
Affordable basic monitoring
The sFtp monitoring provided by Site 24x7 is really useful and something many other vendors dont have
CONSToo lightweight to be used as the single tool for observability
Siddharth
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Manageengine review
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools
PROSPurchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
CONSSome time it provide false alerts and you have to spend extra time
Reasons for switching to Site24x7
This product is cost effective and providing everything for monitoring like as other tools
Khalid
Government Administration, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
MEP Using Site24x7
Very good tool to monitor websites, APM and NOC
PROSEasy to use and manage as a monitoring tool for the MEP site
CONSConnectivity to the cloud is somehow restricted for government agencies in Saudi Arabia
Reason for choosing Site24x7
Very good tool to monitor websites, APM and NOC
Joan
Computer Networking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Efficient Incident Management and Proactive Alert System: A 3-Year User Review
Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful
PROSI have been using the product for 3 years and it has worked wonders for me. The ticket tracking is very useful, and the call and SMS alerts have made the department proactive in addressing an incident, allowing for minimal possible impact of the incident. I highly recommend this product 100%.
CONSSo far, everything has been working quite well.
Reason for choosing Site24x7
for calls, sms and cloud monitor
Josh
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Effective server monitoring, easy to deploy and manage.
We needed an cost effective solution for monitoring our servers and applications. Site24x7 proved to be a good choice that fit our needs.
PROSVery easy to deploy, manage and monitor a server, its services and applications. Monitoring alerts can be sent to a phone, text, email or browser.
CONSWhen a server goes down, it may take manual intervention to recognize that it back in service. Would like to see that issue fixed.
Reasons for switching to Site24x7
Cheaper solution with a better console.
Darrell
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Good out of the box solution.
It works great out of the box, super easy to setup, and support has always been VERY fast to respond to, and fix any issues we've had.
PROSThe site is easy to use and setup is a breeze. We use it to monitor servers, networks and websites. I like that it automatically adds numerous monitors for other server roles when the agent is installed (SQL, IIS, etc etc).
CONSI think the only thing is is lacking, is a more robust granular alerting system. That being said, it offers what I think are similar options as all of it's competitors, and most of the time you need a 3rd party service to have SUPER granular alert setups.
Joseph
Verified reviewer
Printing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2021
Good monitoring tool for our Internet, Web Apps, and serrvers
Good experience. We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
PROSI like that we receive the alerts as soon as any of the critical servers and apps go offline. It also alerts us when our main Internet connection is down.
CONSIt is very hard to recover the password once the person who set up the service is no longer with the organization. This has happened to me and I had to ask the ex-employee for the code he received on his phone to be able to recover the password. The customer service can't do much to try to verify that you are another employee and try to help you with resetting the password in any other way.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent product/service
Overall we are very happy with this product and all the different options offered by it. We recommend it to any IT personnel.
PROSWe have been using Site 24x7 for about 10 years. We are very happy with the features it has to offer, which are way too much more than what we need.
CONSThe price is a bit high for the amount of monitors that we need. Sometimes, we set the monitor not to alert us (scheduled maintenance, service restarts) and we still get the notifications, meaning credits are used.
Piyush
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent Monitoring Tool for all types of Deployments
So far there is no issue with Site24x7 and having a great experience since day 1.
PROSSite24x7 is loaded with very useful features. Some of the greatest features are multi cloud management, automated reportings, automation templates, custom integrations, multiple notification mediums and much more.
CONSNeed more visibility on license usage. License consumption and availability report will be very helpful.
Jegatheeswaran
Glass, Ceramics & Concrete, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Best Tool for 24x7 Monitoring for All the services in One Window
Very much liked the product and added many servives over the period because of the product has many features and single window for all the IT service monitoring.
PROSAll services monitoring in one single window is most liked feature of this Tool.You can subscribe as many services which you want and the costs are as per your subscription
CONSTo be very true, didn't find any constant so far.
Reasons for switching to Site24x7
Want to have all the IT service monitoring Dashboad in single window and apart from that don't to login different portal/tool to monitore different services.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
The best network monitoring tool out there
I love the product. Ever since we started with them, we never looked back.
PROSI love its dashboarding capabilities. And that the monitoring system itself keep track of historical data providing great insight on what is happening.
CONSDashboard designer could do some refresh in means of what it can do and how to achieve it.
Thulasiram
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
User friendly
Product is user friendly and customer service is quick.
CONSIntegration part need to improve as it has lot of configuration involved
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Site24x7 review
Overall, I am very happy with site24x7 and have been using in past 2 companies for over 10 years. I get consistent performance and use the site24x7 reporting in my own executive reporting.
PROSWealth of global endpoints showing us experience our global clients have with our services.Easy to set up basic monitors and get going quickly.Comprehensive tool that can in a pinch replace logging solutions.
CONSEnabling Cloud integration quickly becomes expensive.
Selvakumar
Verified reviewer
Information Technology and Services, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed December 2018
Track almost every IT Asset
Overall experience is good and you will be the first person to when the system is down before your client!, so that you can act quickly
PROSHave used the same tool in 2010. When compare now and then, the features they have added is incredible. Now i can track all most all our IT assets right from Windows server, IIS and externally hosted web applications. Even it has option to track AWS and Azure as well. When it comes to reports, what it surprised me is i have not even configured weekly report but they have consider the basic needs and it is configured out of the box and its in my inbox with complete up and down time. Availability/Up-time/Downtime report based on different location is a plus.
CONSConfiguring Network element is not easy as configuring WEB and Servers.It took little time to follow the instruction to configure.
Chris
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Fantastic Product
Well what can I say about Site24x7. The product is: Easy to use Monitors almost any environment Fantastic support Very reasonably priced! I would recommend this platform to any company looking to in-depth monitor both their on-premise and cloud based platforms. All in all a great product.
CONSWhilst the majority of the product looks very slick, especially when you drill into problem monitors, there are some Dashboards that could look nicer! However if aesthetics is not your issue then there is no better product out there!
Pradeepa
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Site24x7 user
Monitoring is good, we can use easily...
CONSMonitoring is easy, monitoring the servers, api and applications, clouds etc