InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Requests are difficult to find via search functionality. Search often returns irrelevant results.

The reports that can be generated with the system are impractical and visually poor.

Organization, problem tracking, time management.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

What I like most about this software is its simplicity. However, it's robust at the same time.

Their ease of use, their customer support. The feature set is the best, they have all the functionalities needed and more.

It is worth investing in an application of these characteristics.

Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

The operation is intuitive. It is easy to install and configure.

It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.

Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.

This is one of the best software for the manage of IT, we are using it for two years and they are growing better.

Organize the work and give us greater control of the solutions.

The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.

InvGate represents the harmony between a great software product and excellent graphic interface for the end user.

The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good.

I recommend you have friendly interfaces. And that its use for users and administrators is easier.

Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

I like the fact that end users can score the techs tickets.

It's still difficult to find some older request made by different users and collaborators.

Great option for collaborative, ITIL-focused ITSM.

The integration with Active Directory works great.

When printing out a lit of tickets for a user, the font is so small, it's hard to read.

Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create.

Ease of use and configuration. The product creates ticket automatically from emails and phone calls.

Sometimes complex to make automatic workflows. Avoid repeating the same claims.

Purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support.

Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

I am also happy about the possibility of integration with other programs, for example, Confluence.

I have used this on a limited scale, so I do not have much to offer for dislikes.

It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

My company has been using this platform for a while now. It is feature rich and customizable.

New Customer setup can be difficult, time consuming and a bit confusing.

The layout of this product is very easy to use. Helps you to easily see information that is needed.

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

How simple and intuitive it is to use. Could easily be picked up by new hires with little training.

No real reporting functionality. It's very counter intuitive.

MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

US Dollar

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.


InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. 


InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.



LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Employee Management

Surveys & Feedback

Email Alerts

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Template Management

Problem Management

Email Templates

Self Service Portal

Configurable Workflow

Mobile Access

Dashboard Creation

Service Reporting

CMDB

Performance Metrics

Service Catalog

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real Time Notifications

Workflow Management

Real Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Third Party Integrations

Task Management

Release Management

Customer Complaint Tracking

Routing

Help Desk Management

Customer Support

Client Portal

Customizable Reports

Issue Tracking

IT Reporting

Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Desk agents, and the number of assets to be managed.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

InvGate Service Desk

Live Online

Webinars

Documentation

Videos

MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system.

MSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more. 

MSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more. 


InvGate Service Desk vs MSP Manager

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