All DispatchTrack Reviews
1-17 of 17 Reviews
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Andre
Verified reviewer
Consumer Electronics, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Stay on-time with this software
Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas
PROSListen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.
CONSI haven't run into problematic issues while implementing or using this software
Ron
Furniture, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
5 Years using Dispatch Track
This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.
PROSDT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.
CONSI would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.
David
Logistics and Supply Chain
Used less than 2 years
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2016
Best dispatching for final mile delivery, does have room for improveme
The ability to route and call customers makes for easy scheduling.
CONSsometimes it hard to a clear picture on when improvements will be made.
Susan
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Saves resources and aids with accountability.
Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.
PROSWe use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.
CONSSome initial bugs with the ipad interface. Works best on non-apple products.
Reason for choosing DispatchTrack
This was recommended to us by another furniture dealer.
Zev
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2021
We use the general portal and individual portals for different delivery companies
We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT
PROSThe ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.
CONSI didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved
Chris
Furniture, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Best decision on software we have made in a long time
Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.
PROSEasy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.
CONSNot much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.
Carrie
Industrial Automation, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2018
Works Well with Minimal Issues
Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.
PROSEase of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.
CONSHad issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.
john
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
excellent system
Bob and the support staff there are excellent to work with.
PROSsimplifies much of what is done in the office, displays a real time image of what is going on, and the support team are excellent, always helpful, and best of all you don't need to call them often.
CONSwish there were more tutorials on it, the help menu is clear, but like to be able to refresh on parts that are not used that much
Bhupendra
Consumer Goods, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2017
software is best for update an organisation data.
everything fine. it can work with minimum speed of internet and fetch better reports and MIS for good quality of data.
PROSworking step are fully easy to use. mostly like the track and dispatch system. i request you please update it with google maps.
Pamela
Verified reviewer
Education Management, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great for customer experiences
Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.
CONSI didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox
carlos
Logistics and Supply Chain, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Incremento de ventas debido al uso de Dispatch Track
Desde que lo estamos utilizando, hemos crecido sustancialmente en nuestra operación
PROSDebido a que somos operadores logísticos, la visibilidad en tiempo real que le da a nuestros clientes de cada uno de sus servicios, disminuye considerablemente la incertidumbre que trae consigo cualquier servicios que efectuamos para un cliente
CONSNuestros cliente nos piden mayor personalización de sus envíos y eso en algún momento ha sido un poco lento para reaccionar
Reasons for switching to DispatchTrack
Costo, mejor soporte, mayor visibilidad, y facilidad de operacion
Bastian
Civil Engineering, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Que esperas para usar dispatchtrack
espectacular ! de inicio hasta el dia de hoy
PROSadaptanilidad a traves de los años ! funcionalidad
CONStodo ha sido bueno, podria agregar kpi de aperturas de correos
Reason for choosing DispatchTrack
novedoso en la industria de ese emtonces
fernando
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
planificación vrs control= satisfaccion clliente/operacion
llegue a ofrecer esta idea de crecimiento de control operativo a la gerencia general y los resultados que logramos fue tener más eficiencia operativa, claridad de tiempos, ahorro de costos, control de choferes, satisfacción/o insatisfacción de clientes y desviaciones, en resumen buscaba control y logramos una gerencia estratégica con una herramienta de primer mundo operativo.
PROSes un planificador de amplia visión (camion, chofer, ruta, producto, evidencia, seguimiento) todo en uno y lo más importante es que ves las desviaciones por cliente y esto es valioso para las retroalimentaciones de los clientes internos del proceso.
CONShay un detalle que surge al inicio en la configuración de las sabanas de información, pero esto es debido a la manera de ordenar y de caracteres del software, en si algo natural.
Francisco
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Ahkimpech
Un trabajo único, no hay queja y se ha convertido en un aliado de nuestras operaciones diarias
PROSFacilidad de Atención, fácil de utilizar
CONSHasta el momento solo el costo de notificaciones de Whatsapp
Reason for choosing DispatchTrack
servició , ATENCION Y UNA GRAN ACOPAÑAMIENTO EN LA IMPLEMENTACION
Jose
Dairy, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Lo mejor de la logistica última milla!
Genial, lo mejor para el control de la última milla!
PROSEs fácil de usar, rápido y confiable; además de tener toda la información en tiempo real.
CONSFaltan reportes para analítica de datos.
Andrés
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
La favorita
En general ha sido una experiencia positiva que me ha permitido sistematizar la entrega de pedidos y poder rutear de una forma mas amigable
PROSplanner pro es facil de usar y es intuitivo Last mile funciona perfecto, me permite hacerle seguimiento a mis vehiculos y a los pedidos.
CONSel algoritmo de planner pro a la hora de hacer la ruta creo que tiene oportunidades de mejora.
Demis
Textiles, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2023
Observaciones
Buena, si con algunas observaciones,ya que, podría mejorar en la entrega de información
PROSEs sistema de optimización de rutas, la.planificacion y control de despachos
CONSLo poco amigable para ingresar datos, por ejemplo cuando tratamos de cambiar dirección de clientes