All PCS TMS Reviews
1-25 of 138 Reviews
Sort by
Emerson
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
PCS Express helps to streamline
It's been a good experience the last few years. Without Express, we'd still be spending dozens of hours weekly just typing up invoices within Quickbooks.
PROSThe biggest thing that we love about Express is the auto-rating features. It makes training new billing clerks a snap, because we don't have to show them the intricacies of each different customer. Further, we really enjoy the access to load information. You get back what you put in, so if you add all the information on a BOL, it means you can easily search for that information when you really need it.
CONSIt's not built for Canadian companies, and you have to manually add GST to each invoice which can get tedious.
Reason for choosing PCS TMS
Better price point, better functionality, and the team seemed very committed to training us how to use the software properly.
Vendor Response
Hi Emerson, We are so happy to hear that PCS has been helping you over the last two years. I've passed your feedback to our developers. We appreciate you taking the time to share your thoughts.
Replied March 2021
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
With over 2 years experience using PCS
PCS has stopped almost all double entry and tracking for my business. We can easily track all our assets and transactions.
PROSPCS offers a complete accounting product with easy to use modules and ready to run reports for auditing and tracking your financial progress. Driver payroll works great, but best of all the fuel and escrow balances work so well behind the scene making things simple and reliable.
CONSI used to use a premium accounting software that was separate from my dispatch software, but with PCS it's automatic with no double entry. If I have anything negative to say about the accounting and payroll, the payroll is too restrictive and limited. I use a payroll service whose tax computations never match PSC and therefore we have to make a journal entry to wash things out correctly. When I say limited, I'm referring to the number of fields allowed for additional pay like Bonus, Vacation, Holiday. If they all happen on the same payroll, I'm limited to only one selection.
Reasons for switching to PCS TMS
PCS stopped the double entry and added on-line access and I needed a more up-to-date product.
Vendor Response
Thank you for your feedback, we really do appreciate it!
Replied April 2022
Joey
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
All talk no go
They are very bad to do business with
PROSmobile app somewhat seemed to work for drivers documents scanned directly into the load
CONSI believe that [sensitive content hidden] misrepresented the PCS Software to me when he was selling us on the product.1. It is not easy to use, many times we need to find work a rounds which means more work.2. The software has never integrated with Omnitracs like it was sold to us (attached is the email that we get everyday reminding us that it does not work like sold to us)3. The software does not move loads between the brokerage and trucking side (load share) without a lot of work and it doesn't allow the brokerage to make any money unless we change amounts after we move the load. Which means another work a round. We have to manually map every location when sharing a load which means more time and a slower system.4. The more stops on a load the slower the software runs5. [sensitive content hidden] has not reached out to us since last week when I demanded someone to talk to convince us to continue using this software. (I'm guessing nobody cares about PCS software or its customers)6. The Drivers Application is not really an application. Again misrepresented7. [sensitive content hidden] knew we were at go time last Friday[sensitive content hidden] and he knew we were not up and running with an error free system and we haven't heard anything from him. (again not living up to the exceptions that were conveyed went [sensitive content hidden]was selling us on PCS)8. PCS Software locked us out of our account with out any conversation or knowledge of them doing this. very very bad business model
Reason for choosing PCS TMS
[sensitive content hidden] over sold and the software under delivers
Patrick
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Fast, Robust, Dynamic
Excellent hands on training and dedication by the PCS team to train our employees on the best practices and provide tools to utilize the system in order to reduce manual labor and admin work.
PROSPCS has been a wonderful platform to work with. The training is robust with a lot of hand on videos and webinars. The roadmap shows that PCS is determined to continue to enhance the software to meet the needs of the industry. We enjoy the security and reliability of a cloud base system and the price point meets our company needs.
CONSIf for some reason the software goes down, which is rare but can happen, the company is at a stand still and cannot jump to a backup on the fly.
Reason for choosing PCS TMS
Fast, great layout and ease of use. Born in the cloud
Vendor Response
Patrick, Thank you so much for your thoughtful review. Very happy to hear your feedback!
Replied April 2021
Ezequias
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great TMS product for small to mid size trucking company
Good
PROSData track very easy. Can pull up multiple reports.
CONSHard to get a full report of all expenses each truck has.
Reason for choosing PCS TMS
Better product
Reasons for switching to PCS TMS
Needed something that could handle everything we do.
Robert
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2023
Covers all bases for trucking
Handles all aspects of trucking without integrating other software.
CONSNo response or verification when Invoices is sent within PCS system, when customers claim they did not receive an invoice there is no proof they received it.
Reasons for switching to PCS TMS
Started with PCS 20 years ago made a vendor change their accounting program did not work.
John
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
PCS for Carriers (Trucking Business)
Relaying on my experince, I would have to say that PCS can be a part of Trucking Business with its accurancy, clearness, easy to access all neccessary files or get them in a very short time.
PROSDriver Payroll layout I liked most, because you can use it for 1099 and other purpose. That's most important thisng in trucking at the end of year calculation taxation.
CONSThere is not feature I disliked so far. But I have a recommendation, if you want to generate one driver's working period of 1-3 months you have to open each Payroll Batch one by one. What I am going to say is that feature should be reviewed that user can generate one driver's full settlement in single tab or option etc.
Reason for choosing PCS TMS
We did a lot of researches using other TMS softwares, and in the final we got PCS and found that is most reliable software for Trucking Business Industry.
Vendor Response
We're so happy Sayram is apart of the PCS family! Thank you so much for your feedback John. Regarding driver settlements -- we will pass your feedback to our development team.
Replied May 2021
Louis
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Love PCS!
Enjoy how system integrates our Operations and Accounting silo's. Always someone helpful available to assist
PROSIntegration with other vendors, billing and AP
CONSPayroll - would be nice if we could see integration with payroll service provider
Reason for choosing PCS TMS
Web based solution integrating all areas of our business
Reasons for switching to PCS TMS
Web-based, functional across all areas of our business
Stanley
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Awesome experience of a well designed TMS system
I just love what PCS has offered so far.
PROSIt's comprehensive, includes almost everything & it's customizable.
CONSSometimes, it's not so easy to navigate. Bit more expensive than other platforms however, it's worth it.
Reasons for switching to PCS TMS
We wanted something which could show us a overall picture.
Dylan
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
What I like in PCS TMS
I love customer support. They are ready to help whenever I have a question. Hi, John!
PROSFleet related features. It lets you add equipment to the software and allows to open work orders, with prices for parts and labor. PCS also has a good storage that helps to keep invoices, pictures and reports in it! Good "Unit" system. You are able to add a driver, truck, trailer and a company and just click on it when you need it to assign it
CONSI would say that people who are not familiar with its interface, would not accept PCS. It seems to have an old interface. But in the business, you use what works, right?
Reason for choosing PCS TMS
Load stop is not worth it. Our sister company changed PCS to Load Stop. I see how their employees are suffering from this decision :(
Kris
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Great Software/Big Price
I've had a very good experience with PCS. It wasn't often that I required customer support but when I did they were prompt about looking into the issue and informing me of a solution. Some of their support personnel have been there for many years.
PROSI've been using PCS TMS for 20 years. PCS has added many features over the years and has done a great job integrating the entire range of their product from order entry, through the dispatch process all the way into a great accounting package. If your a fleet larger than 5 units I would highly recommend this software
CONSCost is too high for a small fleet. We recently scaled back our operation to a 2 truck fleet. PCS requires a minimum of 3 users which puts their monthly cost out of reach for me. I wish I could stay on their platform but they have made it clear with their pricing they are not interested in servicing the very small fleet sector of the industry. So after 20 years on their platform I will be forced to move on at the end of 2023.
Reason for choosing PCS TMS
I don't recall. We moved to PCS in 2003.
David
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
I've been a customer for over 10 years
I have been a generally happy customer for over 11 years. The system is usually very reliable. I think in all the years that we have been a customer, we have only had challenges reaching the database 3 or 4 times. Dependability is paramount in the transportation world, and PCS is just that... Dependable.
PROSThe ability to manipulate shipments as needed for our type of operation. It has helped me keep track of almost 200,000 shipments that we have completed.
CONSThe inability to have simple change requests followed up upon. IE: when building a load you only have the ability to sort by name, but would love to be able to search by address, as when locations are entered, sometimes the company gets purchased, or have their name changed.
Darian
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Excellent Software
Overall the experience is excellent.
PROSEase of use, all in one transportation software solution.
CONSFreezes at times when billing or using multiple screens, dual monitor view is iffy.
Reason for choosing PCS TMS
Price and features
Reasons for switching to PCS TMS
Outgrew ITS
Vendor Response
Thank you, Darian. We appreciate your business and are grateful for your feedback. Your feedback will be shared with engineering as well. Thanks!
Replied December 2020
Wesley
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
Good option for our fleet
Overall we are satisfied with PCS. Support issues are generally resolved in a timely manner.
PROSExpress is an all-in-one platform from dispatch to invoicing.
CONSAPI integrations with other providers is hit or miss. We were not able to provide real-time GPS updates for some of our larger brokers, so we have to rely solely on our ELD platform to do that.
Reason for choosing PCS TMS
Cloud based and subscription based
Mark
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2021
Mobile Express
It has integration with most of vendors. Automaticaly deducting fuel usage.Tracking through KT ELD. PC miler integration. Best thing is free mobile app through which we dispatch loads to drivers. Not sending rate cons and exchanging lots of emails. One click and driver has all the info.
CONSSoftware is very complext, therefore of course lot of fetures that makes it bit harder to use when first start.Eventualy we got most out of it, and proved to be better then ones we used before.
Vendor Response
Mark, We LOVE that you are using Mobile Express to dispatch. Thank you for your thoughtful review. If we can help you get even more out of our system, please let me know! Feel free to reach out to me directly at talal.salameh@pcssoft.com.
Replied May 2021
B
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2023
Review
I find PCS increasingly frustrated and a call center I dread having to use.
PROSThe potential of what PCS could do is hopeful.
CONSPoor execution of what looks like a program that could be great. There a many little hang ups throughout that if tweaked could be a game changer for this TMS. Lack of broker features, no internal no section for loads in dispatch. The inability to see what our customer is going to see from the dispatch screen. Dispatch manager is mediocre, the inability multi sort or even see all loads OTR for a specific day is not an option.
Jason
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great product!
I am overall very pleased with PCS. It is efficient to view both loads on the schedule and loads currently in progress. The Fleet and Accounting functions are also easy to learn and use.
PROSI like that it is easy to use, somewhat customizable, and customer service is very helpful. It was easy to integrate and get started quickly.
CONSIt would be nice if there was a separate contact field to indicate who sent a specific order when dealing with customers that have many agents. It is also expensive per user license.
Reason for choosing PCS TMS
Options & functionality.
Reasons for switching to PCS TMS
More options and speed.
Vendor Response
Jason your review means the world to us! We are so happy to hear that you've been using TMS Carrier Express and have found the system easy and efficient to use. Regarding your comment about sperate contact field, please reach out to our team. We would love to hear how this feature could help your day to day. -PCS
Replied July 2021
Cyndi
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
They do an excellent job...all staff is very satisfied.
Our old software was 2 different programs & they did not talk to each other so fleet maintenance had to be manually input into the other program this one handles all aspects of running a trucking company.
PROSAll features of this software are great Dispatch & Accounting & Fleet maintenance. It is very user friendly. It was a very easy transition when we bought the software.
CONSWe have been using this software for years & they keep improving it so we have not found anything we don't like about this software.
Vendor Response
Hi Cyndi, thank you for taking the time to leave us an honest review on our platform. We value your feedback. Stay tuned for more enhancements!
Replied October 2020
Joseph
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
15 Years Strong!
PCS has been an awesome experience and partner for Transco Express Corp.
PROSPCS has allowed us to grow with ease. As we have added terminals, installing and training new employees has been a breeze. The training videos and support provided by PCS is above and beyond any other. Transco Express has grown from 2 trucks to over 150 trucks. PCS has been with us every step of the way.
CONSThis is a hard question. I am trying to pin point an area that PCS can improve on. However, I am struggling to do so. I really have no issues with PCS at all.
Alex
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
From a finance point of view
We have a niche business and need a lot of customization before we can say this software is ideal for us. We have to a lot of work arounds to do.
PROSEase of useSome innovative featuresAbility to revise journal entries and posted transactions before month end is closed.
CONSThere is no way to enter budgets and have variance analysis.Unapplied cash feature is extremely unusual.Not geared to our niche business of hauling dry bulk materials
Reasons for switching to PCS TMS
Old system was antiquated.
Anton
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Very Powerful Software with Exceptional Support
Technology is as powerful (and in some cases even MORE powerful) as the big guys, but the service and support is personalized and consistent with what you'd get from a boutique provider. Best of both worlds.
PROSSuper easy to use and navigate. Great carrier and rate management features, and very useful appointment scheduling function. Also very effectively allows me to manage our private fleet from the same screen as our common carriers.
CONSCouldn't really think of anything I would change about it.
Vendor Response
Thanks for such a great, positive review Anton. We're pleased you find the product so useful.
Replied February 2019
Dave
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
AWFS review
Financial and operational management tools - dashboard all contribute to sound management tools for use
PROSEase of use and reports - tracking - reporting capabilities
CONSbroker vs carrier differences - involving dispatching vs brokering when identifying a carrier and driver
Ryan
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Easy to use, forgiving program.
Overall, pretty good. Wish they were a little less expensive but I know with this inflation under the Biden administration has hurt a lot of us.
PROSThe program allows you to make mistakes, after all we are human. Other software makes you do a lot of work to change something once you input it. PCS Does not. The check cutting, billing and scanning are easy to use as well.
CONSRaised prices a while back and it costs A LOT more than it had prior.
Abbi
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Cardinal Transport
PCS is very customizable, you can build matrix and reports to do exactly what you need.
CONSMy only complaint is that there is so much to the program that it can be hard to learn everything.
steve
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great product/ Great Support
This is a great software with good technical support when you need it. Product is very easy to use compared to other software I have used in the past. PCS has great price points compared to other software.
PROSvery user friendly with great support .
CONSI really cant find anything that I don't like with this Software.
Reason for choosing PCS TMS
$$$$$, As well as ease to use
Vendor Response
Thanks Steve! Your support is much appreciated and we are happy PCS has been helpful for your company. If you ever need anything, let us know!
Replied March 2021