About Trumpia

Trumpia is a SMS marketing automation platform that helps small to large businesses manage messaging campaigns and communication across all digital channels. The SaaS solution allows users to automate processes for sending messages, collecting contacts, engaging with prospects and converting deals into revenue.

Designed for health care, retail, finance, food and beverage industries, Trumpia's features include mobile keywords, appointment reminders, mass texting, data capture, one-to-one texting, reporting, auto-response module, contact cleanup and more. The software enables users to run multiple campaigns via SMS, email or social media platforms and optimize them as scores assigned to contacts on their activities and behavior attributes. Additi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

59 Reviews of Trumpia

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(31)

31

4 stars

(18)

18

3 stars

(7)

7

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

September 2021

Lem from Tower Hill Insurance

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Solidy, reliable, and easy to implement.

Pros

Exceptional implementation experience for both mass texting and API. Solid and reliable, with a relatively intuitive UI. Pleasant and painless sales experience, and excellent support thereafter. Works exactly as intended.

Cons

UI is a little clunky, and it'd be great to have some more brand-friendly/white label URL shortener options.

November 2021

Jin from Healthcare

Company Size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2021

Perfect for what we need

Pros

We have been using Trumpia for our organization for nearly two years, and what stands out to us is the technical support and customer service. We have never had to wait more than an hour for our AM to respond (Jed), and they've been really quick to provide support and insight. The platform itself got a facelift with its interface a couple weeks ago, and the messaging and inbox runs noticeably smoother than before. The customization with the campaigns and keywords has also been instrumental in helping us with our internal staff communications.

Cons

The software at times can get buggy and laggy (less so now) - we've had to clear our cache or use the platform on Icognito mode at times.

November 2021

Jimmy from Newsong Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2021

Gets Job Done with few extras

Pros

The customized lists of recipients was very helpful. Additional features such as scheduled blasts and QR codes were also great.

Cons

The UI/UX is a little difficult to navigate and unintuitive.

Reasons for Choosing Trumpia

Personal recommendations

March 2018

User Profile Picture

Julio from Tom Tours & Services

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

3 Years in and no complaints at all

Pros

Trumpia has been an excellent resource for our company for over 3 years now. The ease of use, great communication, and highly effective marketing tools make working with Trumpia all the better.

Cons

I personally do not have any cons, however, I do think the mobile version of the site can be improved.

January 2021

Heidi from Dragonfly Marketing Solutions LLC

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2021

Trumpia White Label is great

I've been using them since 2014 and have been satisfied with the product. I do with their sales staff understood the product a bit better when I speak with them about options and updates.

Pros

When I decided to open my business and needed a way to run contests using a shortcode and online method for entries Trumpia was the easiest and least expensive way to white label my company. I didn't have to spend in the six figures to have a system developed. I integrated my own web address into their system and they helped me provision my own shortcode.

Cons

I wish they had more robust offerings with the ability to do more complicated contesting. Cannot do some basic instant win and other type contests using this platform.

Reasons for Choosing Trumpia

Cost and ease of use. This product is extremely easy for a first time user or white label user.