All Locobuzz Reviews
1-18 of 18 Reviews
Sort by
Sumeet
Verified reviewer
Gambling & Casinos, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best ORM Platform
It's very good for us as app company we got to know about our competitors
PROSTicketing auto conversion from the social media negative comments
CONSAuto replies not able to see the comments on actual comments
Reason for choosing Locobuzz
Deep analysis of the market and competitors also giving the good
Vendor Response
Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
monika
Marketing and Advertising, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
User Friendly and data enriched tool for customer study
We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.
PROSIts customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.
CONSInfluencer stream can be more streamlined, e commerce listening
Reason for choosing Locobuzz
easy to use, competition analysis is easy to do, brand track along with the other brands , customizable reports and they are even open for e commerce listening and integration of GA is the added advantage.
Johnson
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2019
Can be much better!
It's plain ok. Not to graet
PROSOne of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago
CONSWhile other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
ORM Done Right!
The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.
PROSLocobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.
CONSThe ride has been smooth over last 2 years
Reason for choosing Locobuzz
Overall costs, features and willingness to integrate and customize to our needs.
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
A Good Product
Overall the platform is robust and is getting better over time.
PROSThe platform is a single point of contact between the user and the social channels.
CONSThe URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.
Reason for choosing Locobuzz
Vernacular ability Customer service and support
shinaz
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
LocoBuzz
Both digital marketing team and customer support team wanted to run the business using one tool and we were able to that using this tool, and this will help to understand operation and its limitations.
PROSit many more features than the previous software , such as AHT , Agent performance, ability to click and find out the post from report and topic auto tagging
CONSToo many steps to follow when compared to previous software experiencing a slowness comparative to other software 24/7 support is required incorrect sentiment tagging at times
Reason for choosing Locobuzz
We were able to customize some of the required functionalities and reporting based on our requirement. Also, the staff at locobuzz is friendly and helpful.
Rachita
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
One of the best tools
ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.
PROSORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.
CONSOverall experience has been good. No cons as such.
Rajarshi
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Good for Social Media monitoring
Overall quite happy with the experience.
PROSRegularly use the platform to track our online presence. The look and feel is quite easy to get used to. Nice and comprehensive daily reports to keep me updated.
CONSAt times pick up irrelevant keywords. Competition benchmarking uses up a lot of impressions.
Vendor Response
Hi Rajarshi, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
Lucky
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Online Reputation Management with Loco
Locobuzz really makes working on the reviews, comments and DMs from all the platforms & channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list.
CONSThe reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil.
Chitra
Education Management, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Review by Chitra (PW)
Good
PROSQuite insightful, can improve reports and stats
CONSLocobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2023
All in one roof - CX management platform!
- Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate
PROSThe new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much.
CONSWith respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require.
Reason for choosing Locobuzz
Beneficial for those who want an all in one package considering ORM, CRM, Listening & Social Media Analytics
Shahbaz
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
One stop for ORM and Social Listening
The overall experience is neutral, we can say good but not awesome. Still there are areas to improve.
PROSUsually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too.
CONSThe tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered!
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Locobuzz for Social Media Reputation Management
It is very easy to use and competitively cost.
CONSThe social channels get disintegrated very frequently.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Listening & Response Management is best.
As a user its make life easy to understand that what customers are talking about your brand.
PROSResponse Management is better, Understanding of sentiments and categories are well defined.
CONSLocobuzz updates affect the ticket irregularity of time.
Surya
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Good
Overall, the experience is going well so far.
PROSData insights, Filtration options,Customer support( [sensitive content hidden] for helping)
CONSComments on old ad posts are not visible.
Reason for choosing Locobuzz
1. Budgeting 2. Tool experience and features. 3. Twitter premium 4. Configuration of only social media channels.
Maneet
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Locobuzz
Quick report generating capabilities and easy graphs for driving insights
CONSThe algorithm it uses to define sentiment of queries needs to be improved.
Surya
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
A good product for ORM, easy to use
Our customer experience is quickly accelerating, Great Experience!
PROSFast and effective pick of ORM data. Visualizable and customizable dashboards. Ease of configurations & Sentiment Analysis is the best part of the tool. Excellent support team!
CONSSlow loading of the tool at times and reports can be made better with more entry points of data.
Vendor Response
Dear Surya, Thanks for taking time to review Locobuzz. We really appreciate it! We have taken your feedback and currently working to improve our reports further. Thanks, Locobuzz team
Replied May 2020
Sagar
Banking, 10,000+ employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
A must-use tool for big organizations.
Tried locobuzz for competition analysis, crisis management and for its Digital command center.
PROS- Captures a good number of data - Variety of features to use - Easy to understand and use reports - Insightful analytics - Benefits in marketing
CONSSometimes it takes more time to load page