Talkwalker is incredibly customizable. Once you've had a proper demo/training on this tool, honestly the sky is the limit with what you can do. I really enjoy using this product for social monitoring purposes and pulling data to build reports. It is a lot more accurate than other similar tools out there (that I have used) especially when calculating social sentiment. You can also build customized reports right on the platform or email reports!

The tool isn't the most intuitive or user-friendly, but with a proper training you will quickly learn how to use it. There is just soooo much you can use this tool for! I would say you need to be pretty familiar with boolean queries as it functions mostly on that.

It is easy to use. Its a great step for me upgrading myself from social studio to talkwalker and i dont regret it

Fast, easy to use, super helpful managing the sentiment, super cool in widgets and reporting, cool features like sending emails to users and crisis monitoring...all of these things are super cool

its limitation that it can only be used as a social media listening tool & that its not a unified solution which can have not just sentiment but advertising spends & content management included as well

Not so much satisfied but it helped me in better visualization of data and help me understanding more metrics of analytics. But the overall experience is not so good

It has lots of filters which give us many choices to make our data more specific and precise. Apart from this it visualization is awesome and that makes it very cool to use as we have everything on screen whatever we need. It is quite easy to use and query formation is also good. But the most important thing is that it has a separate dashboard thing in it which helps to segregate multiple clients.

Data mining is very poor and sentiment tagging is also very poor. No when can trust in its data as it could be wrong. Second thing is that it shows different data on the dashboard and when we download it then data count become different

This software provides us with all the data and indicators we need, it allows us to have a better perspective, it also offers me a very complete review on multiple topics, it has been very useful for our team when receiving information about our brand, now we have the possibility to access to different results and queries, it offers us faster reaction times, helps us in many useful ideas.

It is an excellent tool for segmenting the audience, it offers an excellent system, the dashboard and reports are good too, it is very useful when it comes to campaign analysis, I can also use it for a variety of different auditory use cases, it also provides a large number of innovative functions, its reports can be customized and sent by email, it allows you to follow your communication campaigns and analyze the results, it also allows complex queries and sophisticated analyzes, the device is very intuitive and well designed.

It is a very good and useful tool for strategies in social networks, I have nothing bad to mention about Talkwalker, its performance is very correct and it fulfills its functions correctly.

We use it in our agency to track the brand names of some clients and to discover trends and topics around certain brands or products.

I like the very user friendly interface: it's simple to browse through its functions and features. Help pages are comprehensive and useful. Support is great: whenever you have doubts or problems, they are available to help you find the best solution to your needs (mail, phone, virtual meeting). It can scan many web properties (websites, blogs, forums, most social media) for keywords or hashtags. Keyword creation is quite easy, also for very complex "constructions" (with many operators letting you build any kind of expression). It is a bit pricy, but when compared to similar platforms it turns out that it's one of the cheapest.

Listening is very limited on Facebook and Instagram (because Facebook limits what's passed through its APIs, after privacy concerns of the past years). Automatic analysis of the sentiment of the mentions is not totally satisfying, requiring a lot of manual work to correct the platform suggestions. There is no analysis of the profiles who mention your keywords. In the end, it's very useful to track possible "crisis events", but it's not very useful if you want to analyze how certain topics or brands are treated on the web, to understand what people talk about and where this occurs.

Talkwalker works flawlessly and enables anyone to get relevant insights at a glance. The software is really user-friendly, and has many settings that can be finely customized. The monitoring is good and accurate (almost all online media types are supported, as well as print and broadcast). Reports and dashboards are easy to made and easy to share (via email on a scheduled basis for instance), every type of data (charts, publications etc) can be exported in various formats (csv, ppt, xls etc.). or even embedded on other platforms (via json, xml, rss feed...). This is useful to do further analysis on the data collected. Alerts work well, which is very valuable when doing crisis communication. Besides, new features are added regularly and customer support is great. I would totally recommend it.

I find it very easy to use and set up for my clients. It's very accurate and reliable.

Love this software. Have been using it for years and find it so much better than its competitors.

The pricing is very high and not in line with other platforms offering the same services.

This tool saves time because now I do not have to manually search the web for mentions of my company. TalkWalker does it for me.

I like that once I set up the keywords to track, I get daily digest emails of keyword mentions in social media and across the web.

There's nothing I would change about it. It is extremely inexpensive and simple to use. Very straightforward.

Social media is very helpful in my work. Its content and interface will do your job

I do not think that enough analytical data is presented.

While we still use Google Alerts, Talkwalker Alerts is by far superior to Google Alerts. We receive so many more updates than we ever did with Google.

Talkwalker Alerts have helped our PR and social media teams by providing realtime updates on our name in the news and relevant topics. I really like how it includes Tweets and takes you directly to Twitter to view the mention.

Sometimes, we receive numerous alerts for the same mention - which can flood the inbox.

This is a professionally prepared program and it helped us a lot. I would recommend it to anyone who has a business dealing with social media.

All the data are collected, statistics are prepared and reports almost got ready and even the timely reports that you prepared their drafts are sent by this app. We worked on an election process for an African country. We traced all social media, got feedback after our candidate's any moves and we could foresee the political issues before they happened by using talkwalker.

It is really difficult to learn all the specifications and you really need to have a course about the usage. Of course they help you learn to use the program but it takes time.