All FacilityQuest Reviews
1-15 of 15 Reviews
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Thomas
Verified reviewer
Architecture & Planning, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Best space utilization data collection tool
ActivityAnalysis is a great service! The tool is very well-built and team makes up for any shortfalls with fast and great customer service.
PROSThe tool was very flexible and made creating projects very quick and easy
CONSThe UX of the tool takes some getting use to - definitely need to be trained to use it
Vendor Response
Thomas, thanks for your comments, and we appreciate the feedback and validation about being able to get started with projects quickly.
Replied November 2019
Ron
Real Estate, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Quick, simple, comprehensive utilization analysis software
Simple to use, cloud based, intuitive and quick analysis at your fingertips. Have laptop, will have access to your data and visualization capability
CONSIn one of the sections (can't remember which), when assigning a space to a department, I couldn't assign in batch, but by record. That was annoying.
Reason for choosing FacilityQuest
N/A
Vendor Response
Thanks so much, Ron for your kind words and comments. We have enjoyed working with you on a number of big projects. It's great that you mention the data visualizations. On your next project we can explore some solutions for capturing data across multiple spaces; there are techniques now that might not have been available at the time. Thanks again for the feedback!
Replied November 2019
Lauren
Architecture & Planning, 10,000+ employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
It's been great, a little expensive, but powerful tool
Conference Room utilization, mobility studies, utilization rates by department, role, floor, buildings, etc.
PROSthe ease of use and ability to use across platforms (ipones, ipads). ease of exporting data into excel and create functional reports
CONSthe numbering system (hard for some users to keep track of locations) and cost is a little expensive (at my last use, it wa per data point, not sure if this has been reduced since then)
Keely
Architecture & Planning, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Software Catered to Activity Analysis
Activity Analysis helps our clients understand how they are using their space!
PROSThis software has some great features which are uniquely designed for activity analysis. It is very helpful to be able to see observer data as it is being recorded; this makes it easy to do back-end data editing. The photo feature is also helpful as it allows you to tag images to a specific location.
CONSThe software can be a bit difficult to navigate since the user interface is not always intuitive. If you have an issue, there is probably a feature which will solve your problem, you just may have to search a while until you find it.
Vendor Response
Keely, thanks so much for your comments. It's especially interesting to know you are finding it useful to take photos at the various observation points. We take seriously your point about how you look for the features you need. We're grateful for your feedback.
Replied November 2019
Christopher
Recreational Facilities and Services, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Solution for Space Utilization Data Collection and Processing
Very positive. Extremely useful data to clients and real estate services firms to inform workplace optimization and workforce mobility.
PROSError trapping. Ease of use. Route map creation.
CONSStop tags. But those are no longer required.
Reason for choosing FacilityQuest
Convenience. Functionality. Familiarity.
Vendor Response
Chris, thanks for your comments, especially about error trapping. Yes, it matters to be be able to monitor and intervene quickly when observations show some hints of misunderstanding the instructions.
Replied November 2019
Conor
Architecture & Planning, 201-500 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
HJL Comments
Very good, real and useful insights, well interpreted by smart people
PROSThe people providing it, the level of analysis and the level of pre and post sales attention given to us.
CONSI would love to be able to interrogate it better myself, but maybe I just haven't learnt how to do this yet
Aurelio
Design, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Reliable Software for Space Utilization Studies
Reliability, easy to set up and deploy. The actual activity analysis requires minimal training for the observers. The customer support is excellent and the developers implement new functions based on our feedback. In short, the software evolves as it is used and new functions are added every two months or so.
CONSThe set up could be improved (e.g. you first upload floor plans as PDF file but when you replace them, you need to use png files, which slows down the overall workflow. Occasional bugs. However, the customer supports offsets most of these cons.
Vendor Response
Thanks so much, Aurelio for your thoughts and comments. Your feedback has always helped move this software forward. We're glad to hear that minimal training is needed for observers. Thank you for the feedback!
Replied November 2019
Katie
Architecture & Planning, 5,001-10,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2019
Easy Activity Analysis
This is super easy to set up - we had a week to pull together our last activity analysis - everything from cleaning up plans to booking travel. This software made it super easy to build out quickly and make edits on site before starting.
CONSIt would be nice to be able to customize the inputs a little bit more - sometimes we have different parameters we are looking for in an activity analysis
Reason for choosing FacilityQuest
We have an internal product, but it requires a long set up time that we sometimes don't have.
Vendor Response
Katie, thanks for your comments. And thanks for validating one of our brashest claims... that you can go from "green light" on a project to "go" in one week! I think we have added input customizations you would be interested in, so let's talk before your next project. We're grateful for your feedback.
Replied November 2019
Carolina
Architecture & Planning, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Small NonProfit Uses ActivityAnalysis to Optimize Office Space
They were exceptional at making sure we were able to utilize their software and answering all of our questions. We knew they were used to working with much larger companies and we were happy to see such attention given we were such a small group.
PROSWe liked being able to review the information in a visual format after all observations were completed and easily be able to present this information gathered easily.
CONSWe had to manipulate the tools and really dig in to be able to get the numbers we wanted to see sometimes when reviewing data.
Vendor Response
Thanks, Carolina. We enjoyed working with you on your space optimization project. The smaller project scale really helped us compare what you were directly seeing with the data results. We are now advocating for projects like this as "pulse" studies in various applications. Thanks so much for your kind words.
Replied November 2019
Carlos
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2016
Quick, easy, with very responsive staff/help
The team on the back end of facility quest is very responsive, and are able to work with me on a limited schedule to make custom arrangements/features for the app. The app itself is incredibly intuitive, and is able to be managed with ease. Price for this service is lower than comparable services, so paired with excellent customer support this is the product of choice.
Anna
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
User friendly tool which delivers
I've been using FQ for over 2 years and it's been a vital tool for my work. The set up is very quick and easy. The real-time view of the data collected allows us to monitor whether observers are collecting the data correctly and we can solve issues immediately. Customer service is also very good, with very fast response times. Changes to the front end are also incorporated in order to improve the experience. Overall very pleased with this software.
Jose
Architecture & Planning, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Great features and costumer experience
The ability to customize the data collection interface according to the project needs. Live tracking of data collection and continous upgrades.
CONSThe interface may need a little uplift, it would be amazing if one day the floorplans could be uploaded to the app for reference.
Alice
Architecture & Planning, 10,000+ employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed May 2017
Really responsive customer support but the software is outdated and not intuitive
Learning about a new process
PROSI like that it's simple and the autonumbering is useful (but tricky to master). Project start up was also fast and easy. Leslie and Lowell were extremely responsive and open to improving the software, which was very appreciated. However, there were some fixes that could not be made which would ultimately make or break the project, unfortunately.
CONSI've conducted many activity analyses across diverse locations to collect data of varying granularity. I found that with FQ, I wasn't able to get the level of data I wanted or ensure that number of mistakes would be minimized from the observer. The platform kept crashing on me as well.
Jamie
Architecture & Planning, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Easy to use software
Easy to use, intuitive, and filled with useful functionalities for the purpose of our research.
CONSMobile functionality was not as great as it could be, and caused users to be confused while in the field.
Vendor Response
Thank you, Jamie. We appreciate your "easy to use" comments. Keep the suggestions coming.
Replied November 2019
Anonymous
5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great tool for activity analysis!
It provides us with the ability to collect great data on our projects!
CONSA few tools in the interface aren’t very intuitive (ie zoom) and could use some user testing.