All inspace Reviews

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Anonymous

51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great Program!

PROS

The ability to manage our office's floor plan

CONS

I do not have anything for improvement at this time.

Vendor Response

Thank you for taking the time to leave your review of the inspace platform! We appreciate your kind words and will continue to give the best experience we can to help manage your office's floor plan.

Replied September 2023

clare

Oil & Energy, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed July 2023

Frustrating app, has potential

frustrating.

PROS

the features and functionality enable a flexible working environment.

CONS

It isn't well supported, the app is VERY buggy. User experience in general is very poor on both iOS and android.

Vendor Response

Hi Clare, thank you for your comments on the functionality we provide to enable a successful flexible working environment. We're sorry to hear that you have been experiencing these bugs with the mobile version of the platform. Please let us know whenever you experience a bug by reporting it here https://inspaceapp.atlassian.net/servicedesk/customer/portal/2. We want to ensure you have the best user experience possible and your feedback is instrumental in achieving this. If you are open to have a quick chat with us, we would be happy to schedule a call https://calendly.com/inspaceapp/inspace

Replied September 2023

Baris

Utilities, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

4

Reviewed July 2023

Thoughts

PROS

i like the idea that is being implemented. On paper, it solves an issue for the workplaces that do not have desks allocated to each individual.

CONS

I feel like the app is not very responsive which is a big problem. Every single time I select a date and book my space for that day (which is not today) it reverts back to today which makes it impossible to see whether your reservation has gone thru. Multi day selections for booking is also a headache. I don't have to select the same seat every single day but it would be ideal to be able to exclude (or include) the potential seats that you'd like to book (or not book) and the app reserves it for you. Also, I do not like the booking cancellation journey.

Vendor Response

Hi Baris, Thank you for your feedback, our goal is to enhance workplaces and give you the tools to succeed. We're sorry to hear that you have been experiencing issues with the date/time selection and cancellation when booking a space. You should be getting a notification immediately saying "Congratulations! Your space is reserved!" We've taken note of your feedback and worked to improve these aspects of the Mobile app, especially with the booking aspects. You can see all of your bookings in the "My Bookings" tab in the User Hub screen as well as in the Calendar View. For the cancellation journey, you have the ability to check the "My Bookings" area to see your booking details and cancel any bookings with a single click. Thank you for your idea to exclude (or include) potential seats that users commonly occupy (or don't use) and have inspace automatically reserve it for users. This is something we have recently built and is now available through our AI feature! AI will remember your favorite desk and favorite coworkers to sit next to. If you would like to learn more about this feature, here's more information: https://inspace.app/workplace-ai

Replied September 2023

Danielle

Human Resources, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

D.Diniro- inspace review

I do like inspace and would recommend it to other companies

PROS

I like the map layout feature. I also like the organization of the platform as a whole and that it is user friendly to all. In addition, our specialist [sensitive content hidden] has been exceptional

CONS

What I like least about inspace is that we are capped at 50 users for our specific plan. We have over 100s of employees in our organization and 50 users needs to be increased to more for a basic plan. In addition, I so not like that the admins do not get a separate alert for when I user books. Instead I have to refresh the page making it chaotic for last minute bookers if we have a busy day filled with reserved rooms

Vendor Response

Hi Danielle, thank you for taking the time to leave your review of the inspace platform! We're glad to hear about your positive experiences using our platform and that you find it so user friendly. For adding new users, you have the ability to add additional users beyond the initial contract whenever you would like. This can be done through Stripe in the billing section. Your suggestions for improving admin alerts are on our radar! We really enjoy working with you!

Replied September 2023

Will

Information Technology and Services, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Inspace is a great product

PROS

I like the ability to reserve seats within a space

CONS

They are just starting to integrate it with Google Calendar so we could not do everything we needed with it just yet but their customer support was very accommodating.

Reasons for switching to inspace

It doesn't have many of the features that Inspace does

Vendor Response

Hi Will, thank you for taking the time to leave your review of the inspace platform! It's great to learn your reasoning for switching to our platform. We're glad to hear you've been using our Google Calendar integration! Could you please let us know your specific needs with the integration that you need? Here is a link to our integration on our Help center which outlines the full extent of the integration capabilities: https://inspace.app/help-center/google-workspace. If you have something else that you would like to be included in the integration, please let us know and we'll be sure to include it if it is not already made available! Additionally, if you would like to check on the progress of new updates, please look at the release notes here: https://inspace.app/release-notes.

Replied September 2023

Shayan

Renewables & Environment, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Inspace improvements

It has been nice, not so bad though. I've learnt how to deal with the aforementioned problems. Would be better if they're not there though

PROS

It's a nice idea to book your desired seats within the office rather than sit at the same desk everyday

CONS

How the app does not load well and how you can lose seat booking at times. And how you can not book two seats at a time( e.g: for yourself and for your colleague etc)

Vendor Response

Hi Shayan, thank you for taking the time to leave a review of the inspace platform! We're always looking for feedback and appreciate what you've mentioned. The ability to book a space for yourself and another coworker is a great idea and we have this available. To activate this, please have your admins toggle the "Coactive" option in their space settings.

Replied September 2023

Saksham

Higher Education, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed July 2023

Inspace Review

PROS

I liked how it allowed me to reserve a time and space for studying at my school which has a lot of study rooms but even more students always in them.

CONS

It was hard to use at first but got easier.

Vendor Response

Hi Saksham, thank you for taking the time to leave your review of the inspace platform! We're glad you found value in reserving study spaces at your school. Your feedback is appreciated and we will strive to make the initial learning curve even more user friendly.

Replied September 2023

Manesh

Renewables & Environment, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2023

Desk reservation user-

so far its higher end of 8 out of 10

PROS

user friendly and its easier to book, especially the layout is accurate

CONS

could have easy summary or better dashboard

Maria

Biotechnology, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Inspace for fluid work environment

PROS

It was great to see a map of the office and be able to reserve any spot, the map was very accurate and detailed

CONS

Generally it is working pretty well, the chip on the desk looks very clean and natural, it doesn't cause any problems. Sometimes I forget to put my phone on the chip, but the app will remind me and ask me if I want to use my reservation, so at that point I just put my phone on top of the chip, it is not an inconvenience at all

Vendor Response

Hi Maria, we really appreciate your kind words on the platform! It's great to learn that the booking process has been working so seamlessly for you. We are glad you found the inspace devices so beneficial to your experience!

Replied September 2023

Theo

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2023

Great tool!

PROS

Helpful and easy to use! Good to have in a bush office

CONS

The check in feature is clunky and ultimately not necessary

Nicole

Non-Profit Organization Management, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Inspace Trial Review

PROS

I only did the trial on desktop. It was straight forward and easy to use. It helped streamline the booking process.

CONS

The design section was a bit confusing to figure out.

Isaac

Primary/Secondary Education, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2023

Great product

PROS

I like that I can both schedule a room ahead of time in my calendar or I can book an empty room when I walk up.

CONS

If my personal device doesn’t have NFC support then I can’t directly check into a room.

Max

Utilities, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed July 2023

Desk booking is inconsistent between employees, showing different reservations.

It's ok. It is functional, just not perfect.

PROS

The UI is very clear.

CONS

- Often viewing bookings between users is substantially different, where the same desk may show as booked on one device, and free on the other.- Choosing dates / times to reserve a desk is buggy and often requires multiple attempts to choose correctly.

Vendor Response

Hi Max, we're glad to hear you find the UI very clear! Thank you for addressing your experiences and concerns with the desk availability and reservation times. We released a new version of the app that improved the reservation process. We're actively looking into these reports to ensure a user-friendly experience and make the process even easier. We would love to hear your feedback on the update, if you have availability, book some time with us here: https://calendly.com/inspaceapp/inspace. Your feedback is what helps us improve!

Replied September 2023

Diana

Staffing and Recruiting, 10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

great tool

good

PROS

easy to use, bookings of the space. will be using in the future.

CONS

would like it to be easier to book multiple rooms

Vendor Response

Hi Diana, thank you for your feedback, we're excited to hear that you will be using our services in the future! We are always looking for ideas to make the platform more user-friendly. For booking multiple rooms, which aspects would you like to see streamlined? We would be happy to hear your thoughts over a 15-min call if you would like: https://calendly.com/inspaceapp/inspace.

Replied September 2023

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